The APQC Blog
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Blockchain and RPA Leading Supply Chain Trends in 2021
Every year I gather insights from supply chain professionals around the globe regarding their priorities, challenges, and anticipated changes for the upcoming year. Just this…
What Is Benchmarking?
At APQC, we define Benchmarking as the practice of being humble enough to admit that someone else is better at something and being wise enough to learn how to match and even…
How Chick-fil-A’s Process Knowledge Fixed a Covid-19 Vaccine Clinic
On January 22, the town of Mount Pleasant, South Carolina opened a drive-thru coronavirus vaccine clinic. Soon after the clinic opened, computer systems went down, and the…
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KM Needs People to Make it Effective
This thing I like to call knowledge management (KM for short) reminds me of another time in my career where having certain skills and experience didn’t seem to make the “big leagues” of professions. Yet, what I learned then seems all too appropriate for what I’m doing today in KM. So much so that I…
Local Knowledge Management Communities for Face-to-Face Sharing
Smoke signals, carrier pigeons, Dilbert-style meetings, web meetings, virtual worlds, mobile, face-to-face meetings. It would seem that what once was old is new again. More precisely, I should say that the desire to connect with kindred spirits seems never to have waned. What do I base this upon?…
Got SharePoint? Got Troubles…
One of the things I like to mention to those trying to make SharePoint work for them is to understand this: A powerful feature of SharePoint is its flexibility; the biggest drawback of SharePoint is its flexibility. So it’s no wonder that so many people have found the ubiquity of SharePoint in…