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Faster and Better Financial Planning and Forecasting


Organizations evolve over time as they expand into new markets and develop product lines to meet fast-moving consumer trends. However, as organizations become more complex, performance management processes and tools—implemented long before the business evolved to what it is today—may be obfuscating…

Why Brand Doesn’t Matter in Consulting


The consulting profession’s largest firms--the multi-billion dollar global firms that offer services across multiple industries, geographies, and market segments--have brand awareness levels as much as twice that of the average firm. However, the relative likelihood that a client will hire them isn…

Seamless Collaboration Across Boundaries


Tools like Skype and Yammer make it easy to talk to people whether they’re across the room or across the world, so why is it still so hard to break out of our silos and collaborate? APQC doesn’t have all the answers—we wish we did!—but our white paper Seamless Collaboration: Enabling Employees to…

External Sources Aid Process Management


Many organizations want to implement process management into their organizations, but they find that motivating employees can be one of the biggest challenges. Some organizations are able to gain buy-in to process management by using external influences such as adopting the standards of recognized…

The Concerning State of Productivity


Recently, Hedrick Smith published a New York Times editorial titled When Capitalists Cared. His discussion was a great review of American productivity starting in 1945, a time when productivity, pay, and standard of living were all increasing in the United States. Smith tracked wages and…

APQC Answers 6 HR Questions


 Responses to frequently asked questions about the HR function In my last blog post, I wrote about new APQC tools that can help HR assess its past performance and make plans for the future. In this post, I want to present some new APQC articles that answer common questions about the HR…

New “Conflict Minerals” Disclosure Rules


On August 22, 2012, the Securities and Exchange Commission (SEC) adopted new controversial rules under the Dodd-Frank Wall Street Reform and Consumer Protection Act. Under these new rules, organizations that issue securities and file financial statements with the SEC must disclose the use of…

The Cost of Not Knowing


Trustworthy information remains the critical element needed for good decision making. When it comes to improvement initiatives, many business leaders rely on a combination of facts and intuition to make the call on what will work. To strengthen the “facts” part of the equation, the source of…

Market Your Knowledge Management Program


Last May, I had the pleasure of sitting in on a fabulous breakout session at APQC’s 2012 knowledge management conference in Houston. The session, presented by Kim Harvell Glover and Tamara Viles of Aspen Technology, focused on ways to market and “sell” KM programs to employees in order to increase…