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Consultants to Regain Negotiating Leverage in 2013


APQC’s analysis of consulting procurement practices finds that pricing pressure should be less intense in 2013. In 2012, 94 percent of organizations surveyed by APQC said they expected larger fee discounts (below book rates) than the year before; that percentage plummets to 14 percent in 2013.…

Process Strategy 2.0: A New Direction?


As we move into 2013, many organizations are planning for change. The Harvard Business Review Blog Network ran a piece about the emerging trends in process and process improvement: Three Examples of New Process Strategy.  In this discussion, Brad Power talks about Process Strategy 2.0 and how…

The Current State of Project Management Offices


Creating an effective, productive project management office (PMO) is a key concern for many organizations. The Project Management Institute (PMI) released a 2012 pulse of project management report that examines the current trends of more than 1,000 project management professionals. Some of the…

Why Former Consultants Make Deliberate Buyers


Selling consulting services to a former consultant requires a different mindset than when pitching a project to someone who has never sat on your side of the negotiating table. APQC’s analysis of 72 organizations’ consulting procurement practices found some key distinctions you should be aware of…

When Do You Know a Practice Is Truly ‘Best’?


Business practitioners often use the term “best practices” when discussing improvement initiatives. That term represents practices that, when adopted, will have a positive impact on business performance. But there is more to best practices. To move past the label, business leaders must answer…

Drucker’s Five Deadly Sins in Business


There are often several things that can be critical mistakes for an organization. This article, courtesy of the Process Excellence Network (PEX), suggests five different errors that are made, according to Peter Drucker. From 1975 to 1995, Peter F. Drucker wrote a column for The Wall Street Journal…

PCF Framework Case Study


Recently at the APQC 2012 Process conference, several people asked about how to adopt and adapt APQC's Process Classification Framework (PCF). A previous post, Case Studies for Implementing a Process Classification Framework, identified several organizations that implemented the PCF in their unique…

Culture of Quality Is an Enterprise Concern


When we talk about quality, the conversation often focuses on production and manufacturing. We discuss commonalities in what it means and how to assess it. Things like rework, scrap, and defects are common quality measures, but they are limited. The focus is only on reducing expenditures caused by…