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Health Care Reform? No. Health Care Perform!

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I’m sure you’ve heard about health care reform <grin>, but I think we are missing the bigger picture. The main point supported by the Supreme Court is about universal coverage—whether it is Constitutional to require all Americans to buy health insurance. I’m sure health care reform will…

The State of Benchmarking

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Every few years, I lead the effort here at APQC to update the State of Benchmarking research effort. This is where we look at the discipline and activity of benchmarking. We examine how it is being conducted, which areas of the organization are being benchmarked, and how the results are used…