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Culture of Quality Is an Enterprise Concern


When we talk about quality, the conversation often focuses on production and manufacturing. We discuss commonalities in what it means and how to assess it. Things like rework, scrap, and defects are common quality measures, but they are limited. The focus is only on reducing expenditures caused by…

Ensuring Return on Investment for Benchmarking


Making sure your benchmarking has real return on investment is not easy. Most of our projects start with someone saying, "My boss told me we had to do benchmarking. Leadership wants to know how we compare to similar organizations."  This request is based on a fear that the organization is…