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Processes Are People, Too


Processes are more than activities, tasks, steps, and procedures. They involve people. Sure, we've mechanized large portions of many processes, but people are never far from the activities. People drive processes, and yet, so many organizations ignore the human element within processes, trying to…

Continuous Improvement Barriers


Executing a single improvement initiative is one thing. Creating a culture of continuous improvement is another. The idea of one improvement project is usually fairly clear and straightforward. There is a beginning and an end, clear steps, resources dedicated for certain hours and durations, and a…

Collaborate to Compete


Staying ahead doesn't mean that your competitors can't improve. This week, I was reading Eric Lowitt's latest blog post for the Harvard Business Review: Why Your Company Should Partner with Rivals. So many organizations are afraid to open up and collaborate with competitors because they don't want…

Measuring the Cost of Quality


I've never seen an organization market itself as low cost/low quality. That seems like a losing strategy. But can all the organizations that market themselves as low cost/high quality back up that claim? How does an organization know that it's actually achieving higher quality and saving money…