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The Hardest Part of Knowledge Flow


Last week, Cindy Hubert and I presented a Webinar on making knowledge flow through organizations. We talked about APQC’s seven-step Knowledge Flow Process and how to deal with glitches and bottlenecks as you move through the cycle. As part of the call, we asked you which part of the knowledge flow…

APQC Added to MAKE Hall of Fame


Here at APQC, we are very excited to announce that we’re among 10 winners of the 2012 North American Most Admired Knowledge Enterprise (MAKE) award. This is our eighth time being recognized for our organizational learning practices and outstanding customer value. Even cooler, we were also admitted…

Scenario Planning for Knowledge Management


If you’re in charge of designing knowledge management tools and approaches for your organization, you know you need to pick ones that employees will actually use. Otherwise, your shiny new process or software package may end up gathering dust, not providing any value. But how do you figure out…

Knowledge Management Tools and Templates


Articles and case studies are great resources, but when knowledge managers really want to get down to business, they come to APQC for tools that can help them evaluate their programs, develop new strategies and tactics, or think about KM in a new way. Without further ado, here’s a list of some of…

Seamless Collaboration Across Boundaries


Tools like Skype and Yammer make it easy to talk to people whether they’re across the room or across the world, so why is it still so hard to break out of our silos and collaborate? APQC doesn’t have all the answers—we wish we did!—but our white paper Seamless Collaboration: Enabling Employees to…

Market Your Knowledge Management Program


Last May, I had the pleasure of sitting in on a fabulous breakout session at APQC’s 2012 knowledge management conference in Houston. The session, presented by Kim Harvell Glover and Tamara Viles of Aspen Technology, focused on ways to market and “sell” KM programs to employees in order to increase…

KM Planning and Budgeting


I don’t know about your organization, but at APQC, we’re already thinking about planning and budgeting for 2013. If you’re looking to design a new knowledge management budget for next year, I recommend checking out our article Budgeting for Knowledge Management: How to Plan for and Prioritize…