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Can't See the Forest for the Tree Diagrams?


Process management can become a very insular activity. Process-focused teams pore over business documentation, interview key employees, and painstakingly map out the way the organization conducts business. As definitions are written, designs drawn up, and reports presented to executives, some teams…

Logistics Keys to Success


How does logistics impact the entire organization? Want to learn how to know if your organization is performing well? APQC has released a second edition of our popular Blueprint for Success: Logistics. It includes key measures, selected metrics, best practices, and case examples from…

Shared Services Do It Better


Shared services centers are thriving. Organizations are now brainstorming to discover other departments and services can fit into the shared services center framework. And why? Existing shared services centers are more efficient, more productive, and cost less. APQC’s Open Standards Benchmarking…

Seven Reasons HR Should Care About Change


What is HR’s role in managing change at your organization? At APQC, we have been researching organizational change for a long time. Now, more than ever we think change is a topic that should be on the mind of HR professionals. Why? Change is an integral part of CEOs’ 2011 agendas.…

Two Heads Are Better Than One


Teamwork isn’t just for the volleyball court anymore. Phenomena like Amazon.com user reviews and Wikipedia have taught us about “the wisdom of crowds” while Web-enabled tools have made it possible to partner with people anywhere in the world. As a result, more and more organizations are asking…

Seven Tenets (Not Tenants) of Process Management


No, not the “seven tenants of process management.” We’re not asking you to get seven experts to move into your facility, pay rent, and magically imbue your business with process management power. Tenets, my friends. How do you know if you are really managing according to processes? How do you…

Where Are You Now? Assessing Your KM Program


APQC has lots of comprehensive surveys and assessments that will provide a detailed picture of your organization’s performance. But did you know that you can get a “quick and dirty” status check on your knowledge management program in just five minutes? By answering the 15 questions in APQC's…

What's the Fuss About AP Automation?


APQC’s Understanding the Total Cost of Payables finds that managers are now looking beyond the labor costs, and finding the true power of AP automation. Accounts payable automation isn’t just about eliminating the paper and manual entry. It’s about cutting the indirect spending, and increasing the…

Don't Get Squished Under the Wheels of Innovation


Heads up! The wheels of innovation keep on rolling, and you don't want to get caught under your competitors' wheels. One of the best ways to avoid getting run over is to look both ways before you cross the street. When you can see what is coming, you can make a more informed decision about your…