The APQC Blog
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Supporting Business Problems with Process and Data
While efforts for standardization, transparency around how work gets accomplished, and productivity improvements are at the core of what process teams accomplish, sometimes that noble purpose isn’t enough. To embed process management into the business for long-term success and value will often…
Change Management Impacts Employees Deeper Than You Think
When it comes to change, experts agree on one thing: Organizations must change, or they die. While most acknowledge the importance of change, they still don’t fully understand the change process and why it is so difficult. Implementing change is hard, and while a lot has been written about its…
How KM Can Support Diversity, Equity, and Inclusion
Diversity, equity, and inclusion (DEI) are hot topics in U.S. organizations right now. As leaders commit to building more equitable workplaces, they are realizing how structural bias can derail even the most well-meaning DEI vision. They’re also seeing connections between inclusion and employee…
How Do You Create a Shared KM and Process Roadmap?
Process and knowledge management (KM) teams often have different personalities. Process people are more linear thinkers focused on the straightest path to a given outcome, whereas KM people tend to be more freeform and value the journey as much as the destination. But one thing these groups have in…
Why Strategic Initiatives Need Process Management
In a recent blog on the ways process supports the organization, we discussed its role in operational improvements. Today we will discuss the second most common way that process teams support their organizations: strategic initiatives. Supporting strategic planning and the execution of its…
How Do You Manage Supplier Risk? Via Business Continuity Planning
The best time to build a business continuity plan was before the COVID-19 pandemic, but the second-best time is now. Your organization—and especially your procurement team—should be armed with a robust, actionable business continuity plan that they’re continually refining and improving to prepare…
Keys to Making Your Process Journey a Success
Establishing a new program or driving a culture of process and improvement can be daunting. Not only is embedding something new a marathon, but it’s also easy for teams to get derailed or lose momentum. Luckily, teams don’t have to embark on their journeys alone. They can learn what works and how…
Why Finance Talent Should Matter—To Everyone
In 2025, Will Your Business Have the Finance Talent It Needs? If you don’t work in the finance function, you might think that this question isn’t relevant to you—but you’d be wrong. This question should matter to you (and everyone who works in an organization) because what’s happening with…
Seven Key Factors to Manage Process Maturity
Recently a question has arisen about the difference between business process management (BPM) maturity and process maturity? And do they use the same domains or elements to measure health and maturity? In previous blogs, we discussed the Seven Tenet of Process Management, which focuses on BPM…
9 Ways to Build a Lasting KM Program
Leading an enterprise KM initiative can be daunting, but it helps to connect with those who have done it successfully. Earlier this month, I sat down with five KM veterans to learn the secrets to their success. Juanita Coyle, CT1 KMSO, U.S. Navy Ian Pfaff, CKO, U.S. Army Training and…