As organizations continue to put greater emphasis on fact-based decision making, ensuring relevant measures and timely access to data becomes increasingly important. Often organizations will pinpoint a handful of Key Performance Indicators (KPIs) to gauge the organization’s operational performance…

I recently wrapped up research on our People of Process Management project. We conducted this survey back in 2019, and it was fun to gather new insights, as well as look at the data from 2019 – see what has changed, what has stayed the same, and what makes process people who they are. This is…

I recently wrapped up research on our People of Process Management project. We conducted this survey back in 2019, and it was fun to gather new insights, as well as look at the data from 2019. This is part one of my research recap and will cover what drove professionals to a career in process…

What is Benchmarking? Benchmarking is an approach an organization uses to measure its internal processes and look externally to identify, understand, and adapt practices used by best-in-class organizations.How well are your business functions performing? This seems like a simple enough…

At our conference earlier this year, we brought KM and PPM professionals together; I heard more than once of the strong relationship between the two. And while this is evident in certain areas such as improved customer experience, reduced cycle time/elimination of rework, and upskilling employees,…

When it comes to processes, continuous improvement is the direct opposite of “one and done.” It is instead an ongoing journey of identifying, analyzing, and making incremental improvements to processes. By making continual changes, organizations are greater equip to drive efficiency and improve…

Organizations use process frameworks for a variety of reasons. Our recent survey found that organizations most often use frameworks for process discovery, performance improvement, and technology implementation. Process frameworks provide a ready-made library of processes and process definitions…

Change is the only constant. The pandemic amplified the fact that “change” is really the only thing that never goes away. As a mom of a toddler, I experience this first-hand on a daily basis. The favorite show or favorite food one day is suddenly a terrible idea the next day (or sometimes the next…

Forces impacting business are changing on almost a daily basis. In just one year, we’ve seen headlines go from labor shortages and spiraling wages to cost-cutting and uncertainty leading the narrative. This, paired with the emergence of generative AI, is dominating the headlines.But beyond the…

Improving team productivity starts by focusing on more than just efficiency.  When many organizations think of productivity, they often misunderstand efficiency as the sole determinant. While efficiency is a crucial measure of how productive (or not productive) a team is, it’s not the only…