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How Early Measurement Helps Build KM Momentum
Urging a new KM team to establish baseline measures is a little like begging a toddler to finish her broccoli before digging into the chocolate cookies. When KMers first set…
What is The Goal of BPM Governance Models?
Think about how often, as a child, you asked your parents “why can’t this or that happen?” How often was the response, “because it is the rules.” Maybe that…
What 4 Factors Matter Most For Finished-Product First-Pass Quality?
After a year of severe disruption, manufacturing is on the rise again. For example, the Institute for Supply Management’s February 2021 Manufacturing ISM® Report on Business®…
Secret to Managing Remote Workers
Over the past year, APQC has understandably received many questions about how to manage remote workers. Early in the pandemic, questions centered on managing the logistics of…
Turn Supply Chain Chaos into Reusable Knowledge
In my last blog post (Blockchain and RPA Leading Supply Chain Trends in 2021), I mentioned that chaos has made improvement efforts difficult in supply chain; in fact, it’s…
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Sometimes It's Not the Thought that Counts
Good intentions are fine when it comes to giving gifts to people you don't know very well, being late for dinner even though you left work early, or forgetting to buy milk even though you wrote it on your list, but they are not enough to make a business successful. Sure, I want to do business…
APQC Recognized as a Global MAKE Award Winner
The news was just released today that APQC has been named a 2011 Global Most Admired Knowledge Enterprise (MAKE) Award Winner. This is the second time we’ve been recognized as a Global Winner and the seventh time we’ve been acknowledged in the North American category. We are thrilled and humbled to…
Out of Your Bubble, Process Nerds
Whew! APQC's 2011 process conference was a huge success. We hosted some fantastic presenters who shared information that people could actually go home and use. You can view the presentations in our 2011 Process Management Conference Presentations and Slides collection. Great stuff in there. Since…
Hey, All You Daredevils!
Love risk but hate loss? You're not alone. “This new market strategy is great… but what if we lost one of our key clients?” “This product has the potential to make a huge splash… but should we stray too far from what we are known for?” “This improvement proposal could improve our efficiency…
In Case You'd Like to Know...
Yesterday, I hosted a Webinar all about the new “Business Excellence” content in the Knowledge Base. If you are at all curious about the latest and greatest that we have in process management, measurement, benchmarking, and innovation, check it out here: Now in the Knowledge Base: Business…
Processes and Lip Dubs: You'll Wish You'd Been There
Luckily, you didn't have to actually be there this time. We wrote it all down in New Product Development: Embracing an Adaptable Process - EXFO Case Study. In the fall of 2010, I joined APQC's Collaborative Research team on a trip to Canada, where we visited the Quebec City offices and…
Killer Instincts in Product Development
It might seem harsh to talk about killing potential new products before they launch. Killing them before they go to market means they never get a chance to be the next "big thing." But the reality is that organizations with the ability to make those tough decisions tend to have greater success…
New Product Development - Best Practices and Performance Metrics
Want to know how leading organizations keep their innovation processes rigorous yet flexible? APQC gathered data from 250+ organizations and created two reports: the first is more qualitative and focuses on the best practices. The second is quantitative and highlights the metrics and…
Blue Coat Found the Green by Going Green
Green Supply Chains Are Good for Business was Blue Coat Systems key takeaway when it revamped its entire supply chain. It revisited product design, logistics, and energy consumption. And found that going green helped save money.
Don't Get Squished Under the Wheels of Innovation
Heads up! The wheels of innovation keep on rolling, and you don't want to get caught under your competitors' wheels. One of the best ways to avoid getting run over is to look both ways before you cross the street. When you can see what is coming, you can make a more informed decision about your…