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How Early Measurement Helps Build KM Momentum
Urging a new KM team to establish baseline measures is a little like begging a toddler to finish her broccoli before digging into the chocolate cookies. When KMers first set…
What is The Goal of BPM Governance Models?
Think about how often, as a child, you asked your parents “why can’t this or that happen?” How often was the response, “because it is the rules.” Maybe that…
What 4 Factors Matter Most For Finished-Product First-Pass Quality?
After a year of severe disruption, manufacturing is on the rise again. For example, the Institute for Supply Management’s February 2021 Manufacturing ISM® Report on Business®…
Secret to Managing Remote Workers
Over the past year, APQC has understandably received many questions about how to manage remote workers. Early in the pandemic, questions centered on managing the logistics of…
Turn Supply Chain Chaos into Reusable Knowledge
In my last blog post (Blockchain and RPA Leading Supply Chain Trends in 2021), I mentioned that chaos has made improvement efforts difficult in supply chain; in fact, it’s…
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Tools and Technology: They Sure Help Make the World Go Around
Think of the gamut of process management capabilities required to get real work done. Now imagine if you only had paper and pen, filing cabinets, the postal service (for normal communications) or a very expensive overnight delivery service for items needing rapid attention. More time would be spent…
Following the Crowd
Executive: We need to implement business process management. How do we go about doing it? Colleague: Well, we don't have a center for process improvement, and the group that usually handles enterprise projects does not have expertise in process management specifically. Executive: I hear that lots…
Choosing KM Software
Over the past few weeks, several of our members have asked me whether APQC has any articles on selecting software to support KM approaches. In general, APQC aims to be vendor-neutral, and we don’t promote specific software solutions. However, we do have some articles on what to keep in mind when…
BPM Is Not IT
This is a serious pet peeve of mine. Many business professionals think of business process management (BPM) purely in terms of the technological tools that enable it. Countless vendors sell “BPM” as though you can buy it in a box, hire a developer, and magically experience fully integrated BPM…