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APQC Hosts Groundbreaking MENA KM Conference in Dubai
In November 2015, APQC hosted a two-day MENA Knowledge Management Conference in Dubai, bringing high-caliber speakers from APQC’s membership to share their experiences and expertise with an eager international audience from the Middle East and North Africa (MENA). Cindy acted as MC for the event,…
Top 10 List: Knowledge Management in 2015
Every December I take a close look at the most popular APQC knowledge management content for that year. In part, this is just a fun exercise to see what resonated with our audience. But it also gives me ideas for where KM is headed, what topics and formats people are most hungry for, and what we…
How Wise Are Your Leaders?
As the end of the year approaches, I have been reflecting on the concept of wisdom. Supposedly wisdom results from knowledge and experience. What are the characteristics of wise leaders? Here is what I think is the #1 characteristic: They don’t sacrifice our collective future for their…
You Can Measure the Impact of KM and, More Importantly, You Should
During one of the general sessions at APQC’s 2015 Process Conference a couple of weeks ago, the question came up, “How do you quantify the benefit of knowledge management (KM)?” Responses ranged from “we shouldn’t have to measure KM” to “knowledge sharing is intrinsic and it should just be part…
Process Management, Knowledge Management, and Reese’s® Peanut Butter Cups
At APQC we often discuss the benefits of process management (PM) and knowledge management (KM). From our perspective, the two disciplines are intricately intertwined. After all, processes require the knowledge and experience of an organization’s employees to be successful and knowledge management…
Best Free Knowledge Management Tools
Here at APQC, we find that a lot of organizations aren’t sure where to start when it comes to knowledge management. They want to develop a strategy to improve the flow of knowledge through their business processes, but as newcomers, it’s easy for them to get lost in all the specialized terminology…
What KM Can Learn From Airplane Pilot Training
Let me alert you to a fascinating interview I did with Elizabeth Swan on how people learn and the implications for knowledge management, innovation, and accelerating the rate of organizational learning. The conversation started because we discovered that we both enjoyed the same book, How…
‘The Martian’s’ Andy Weir on premortem planning for a manned NASA mission to Mars
Like many of you, as the weather cools and the summer fades, APQC is knee-deep in strategic planning. Since APQC has access to many best practices, we try to follow them. One is to conduct a premortem on planned investments, a technique borrowed from project planning, in which one attempts to…
Want Change Management That Works? Have a Clear Simple Message
I know I am not Steve Jobs. But I am a pretty good version of myself. According to Nick Tasler, change management consultant and keynote speaker at APQC's upcoming 2015 Process Conference, that might be ok. In a recent interview, Nick shared with me that we don’t have to be charismatic to be a…
Knowledge Transfer Is a Process, Not An Event
Below is a video made by Carrie Tracy, senior knowledge manager at RelayHealth (McKesson Corporation), previewing her breakout session at the 2015 APQC Process Conference October 29-30. In this great cartoon, she gives a sneak peak of her session, including the concerted process design that has…