People are always asking me for a better way to find the APQC knowledge management best practices and guidance they’re looking for. Now there is one! This month we launched APQC’s Interactive Knowledge Management Program Framework, a one-stop shop for the best resources to help you envision, design…

This morning I got to hear Sandy Kemsley speak at APQC’s 2013 Process Conference. While she’s a business process management analyst and consultant, her keynote, Changing Incentives for Knowledge Workers in Collaborative Enterprise Processes, resonated for me—and I think would for other KMers.…

Last week, Jennifer Cheung, director of knowledge management at Cisco, presented on an APQC webinar. She discussed how Cisco utilized crowdsourcing to harness the collective IQ, identify experts, and increase its competitive intensity.  Cisco has many fierce competitors and is working with…

Gartner predicts that half of organizations will move to a mandatory bring your own device (BYOD) program by 2017. As organizations start to think about BYOD, it's also good to look at what works when formalizing a strategy.  Organizations can encounter pitfalls when implementing a…

While attending site visits for APQC’s “Transferring and Applying Critical Knowledge” study, I’ve been thinking about how KM is practiced in scientific, technical, and engineering organizations vs. other types of firms. Obviously the types of content and expertise being shared are different, but I…

The interesting thing about our knowledge management (KM) taxonomy is that IT falls under KM. From time to time we get a couple of Ask Us requests about IT, and our research isn't as full in the area of IT.  Well, turns out from looking at our Open Standards Benchmarking in IT, there’s a…

This thing I like to call knowledge management (KM for short) reminds me of another time in my career where having certain skills and experience didn’t seem to make the “big leagues” of professions. Yet, what I learned then seems all too appropriate for what I’m doing today in KM. So much so that I…

Cisco System’s Gary Borella, manager for its Intellectual Capital (IC) Team, was the speaker for APQC’s June Knowledge Management (KM) Community Call. He spoke about how Cisco’s KM program has been successful with the help of its recognition program.  The one-hour presentation can be viewed…

Obviously one of the highlights of APQC’s knowledge management (KM) conference is hearing our CEO, Carla O’Dell, give her views on where KM is headed. This year we did something different with O'Dell's keynote speech in our Knowledge Base. The whole keynote is available in…

APQC’s 18th Annual Knowledge Management (KM) Conference was a huge success. As a new member to our KM team, it was great for me to meet many of the attendees and conference speakers. We had a lot of great organizations presenting on the new and exciting things that are…