4-Step Guide to Knowledge Mapping

Mercy Harper's picture

Knowledge mapping is one of the most powerful knowledge management (KM) approaches. A knowledge map is a visual representation of the organization’s intellectual capital. With it, stakeholders can pinpoint where critical knowledge is, how it flows, and any barriers or gaps. This helps companies focus resources on the most dangerous knowledge risks and the most fruitful knowledge opportunities.

Hidden Ways Organizations Can Benefit from Customer Journey Mapping

Mercy Harper's picture

Customer journey maps aren’t just for sales and marketing anymore. These visual depictions of the end-to-end customer experience allow you to understand your customers’ behaviors, feelings, goals, and pain points. These days, that’s information everyone in the organization needs to know to stay competitive. Creative folks from different functions are using customer journey maps and applying their insights to innovate and improve. Two of the most exciting—and surprising—opportunities are in process and compliance.

How To Show A Lessons Learned KM Program Has Real Business Value

Mercy Harper's picture

Beatrice Le Moing, Knowledge Management Program Manager at Schneider Electric, explains how to make a lessons learned KM program create real value for a company.

If you would like to view more interviews with breakout speakers from APQC’s 2015 KM Conference you can view the entire playlist at our YouTube Channel.

 

Microsoft Balances Innovation and Knowledge Reuse

Mercy Harper's picture

How do you get people to create innovative ideas while also pushing the importance of reusing knowledge?

This question came up at the end of APQC’s Knowledge Management (KM) Community Call, a webinar that featured Jean-Claude Monney and Mark Szalkiewics from Microsoft.

Here’s how Mark responded to this tricky—but important—question:

Make Enterprise Search Magical Without Money

Mercy Harper's picture

APQC’s research finds that best practice organizations actually don’t have significantly better search technology. Instead, they meet employees’ search needs with superior processes and approaches to content management.

Knowledge Management: Old School vs. New School (Infographic)

Mercy Harper's picture

If the 90’s can be called “retro,” so too can some KM approaches. There are companies where the Communities of Practice are older than some of their members! But those communities are still in place for a reason—they work. At the same time, it seems like there’s always new KM tools and techniques coming around the bend. Some fall by the wayside, but others are incredibly sticky—and they quickly become the new normal.

Can Enterprise Content Management be Fast, Findable, and High-Quality?

Mercy Harper's picture

We’ve all heard of the classic project triangle, which gives us three attributes—fast, cheap, and good—but, we only get to pick two. For example, you can execute a high-quality project on the fly, but it won’t be cheap.

Maybe there’s a similar “content management triangle,” and if so, its three vertices might be: fast, findable, and high-quality.

KM Professionals Respond: Meeting the Needs of a Cross-Generational Work Force

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APQC asked a roundtable of KM professionals about how organizations can improve their content management. We asked: What are the keys to having content that different generations of employees can use and understand?

KM Professionals Respond: Creating Content People Actually Want

Mercy Harper's picture

APQC asked a roundtable of KM professionals about how organizations can improve their content management. Our best-practice research says great content management systems have content developed around stakeholder needs. We asked, "Why don't companies create content that meets stakeholder needs, and what can they do to make sure it happens?

Into The Cloud: What Industries are Leading the Way in Data Management

Mercy Harper's picture

Cloud is driving big changes in the way that firms manage their data. At the API Cybersecurity Conference, I heard a lot of conversations about the risks of using cloud in the enterprise. According to Skyfence CEO Ofer Handler, cloud can limit IT’s ability to monitor activity in enterprise data and applications, opening up prime targets for hackers. But this doesn’t mean that organizations should steer clear of cloud.