The Netflix of Knowledge Management

Mercy Harper's picture

Imagine kicking back with some popcorn to watch Netflix and having to scroll through almost 15,000 available titles. Even with a good search engine and well-organized categories, sub-categories, and sub-sub-categories, you’d be likely to face decision paralysis—and finish your popcorn before you’ve picked a flick. Thankfully, Netflix knows what you like. Its smart recommendation system suggests movies and shows based on what you’ve already watched.

KM Experts Respond: How To Capitalize on KM “Super-Users”

Mercy Harper's picture

Some folks just have a knack for knowledge management. They see the inherent value of sharing and reusing knowledge, they love learning about new KM tools and approaches, and they welcome opportunities to collaborate. Fortunately, almost every organization has at least a few of these KM “super-users.” But can organizations do more to capitalize on them? To find out, we turned to a panel of KM experts. These KM experts will be speaking at APQC’s Knowledge Management Conference, April 29 – May 3, 2019.

KM Experts Respond: How Are Consumer Trends Impacting Enterprise Collaboration?

Mercy Harper's picture

Our smartphones are constantly buzzing, alerting us about everything from political blockbusters and celebrity scandals to Twitter mentions and Instagram tags. Certainly, this can create distraction at work. But the bigger story is that smartphones and social media have fundamentally changed the ways we create, share, receive, and use information. APQC asked a roundtable of KM experts about the impact of these consumer trends on enterprise collaboration.

KM Experts Respond: The Biggest Mistakes Organizations Make with Communities of Practice

Mercy Harper's picture

Communities of practice are the heart and soul of knowledge management. Not only are they one of the discipline’s most time-tested and popular approaches, they also encapsulate almost everything KM is designed to do. Communities connect people to knowledge and to each other, enable collaboration, and promote group problem solving and knowledge reuse.

KM Experts Respond: How Do You Combat Knowledge Silos and Knowledge Hoarders?

Mercy Harper's picture

Knowledge silos and knowledge hoarders are two of the biggest roadblocks that prevent employees from engaging in KM. Silos emerge when one part of the business—such as a team or business unit—doesn’t share knowledge with others. Knowledge hoarding is when an individual employee doesn’t share knowledge. There’s a myriad of reasons that these behaviors emerge, but they always create problems. So, APQC asked a roundtable of KM experts about the best ways to combat knowledge silos and knowledge hoarding.

KM Experts Respond: How Do You Put KM in the Flow of Work?

Mercy Harper's picture

Motivating employees to share and reuse knowledge is the holy grail of knowledge management. And while there are a few “natural born KMers” who actively seek out opportunities to share knowledge, most employees need KM to be easy and not feel like an added burden. So, APQC asked a roundtable of KM experts to share their ideas about putting KM in the flow of work.

4 Things You Need for KM Success in 2019

Mercy Harper's picture

2019 is here, and it’s time to put your knowledge management (KM) program on track for success. To do this, you’ll need a documented and actionable KM strategic plan. We all know that strategic planning is essential to the success of any business program or initiative. And yet, most of us are all too familiar with the pains and pitfalls of strategic planning. The hardest part is knowing how and where to start. 

How Knowledge Managers Can Lead Virtual Teams to Success

Mercy Harper's picture

Virtual teaming promises amazing opportunities, but it can also create big problems. When employees don’t meet face-to-face, they sometimes hesitate to trust one another and collaborate. Flexible virtual teams, where team members come and go during different project phases, can struggle to locate important documentation and expertise when and where they need it.

How to Build Trust and Engagement with Virtual Teams

Mercy Harper's picture

Virtual teams have become the new normal. But with so many organizations currently engaged in digital transformations, the virtual teams of tomorrow are going to be different from those of today. The transition to a more digital workplace will bring new tools, new priorities, and new ways of working that are certain to impact how organizations approach virtual teaming. To learn more about what to expect, I spoke with APQC’s Lauren Trees, principal research lead for knowledge management, and Cindy Hubert, executive director of client solutions.

Scaling Agile Ain’t Easy, But It’s Necessary For Better Project Management

Mercy Harper's picture

Chances are, you’re already familiar with the basic concept of Agile project management: a small team works in time-boxed sprints, frequently demoing features and integrating customer feedback, to iteratively deliver a customer-centric end result. Since its origins in software development nearly two decades ago, Agile has been embraced by companies big and small in a wide range of industries and applications. To its adherents, Agile is much more than a methodology: it’s a guiding set of principles and values.