How to Build Trust and Engagement with Virtual Teams

Mercy Harper's picture

Virtual teams have become the new normal. But with so many organizations currently engaged in digital transformations, the virtual teams of tomorrow are going to be different from those of today. The transition to a more digital workplace will bring new tools, new priorities, and new ways of working that are certain to impact how organizations approach virtual teaming. To learn more about what to expect, I spoke with APQC’s Lauren Trees, principal research lead for knowledge management, and Cindy Hubert, executive director of client solutions.

Scaling Agile Ain’t Easy, But It’s Necessary For Better Project Management

Mercy Harper's picture

Chances are, you’re already familiar with the basic concept of Agile project management: a small team works in time-boxed sprints, frequently demoing features and integrating customer feedback, to iteratively deliver a customer-centric end result. Since its origins in software development nearly two decades ago, Agile has been embraced by companies big and small in a wide range of industries and applications. To its adherents, Agile is much more than a methodology: it’s a guiding set of principles and values.

Digitalization is a Team Sport

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Organizations are funneling vast amounts of time and money into digitalization. And while there’s a lot of advice about which tech to buy and business areas to invest in, the people side of digitalization is also important. Without a people-focused strategy, digitalization can amplify organizational silos and breed discontent in the workforce. I talked with Dr. Carla O’Dell to learn how organizations can take a smarter approach to digitalization.

4-Step Guide to Knowledge Mapping

Mercy Harper's picture

Knowledge mapping is one of the most powerful knowledge management (KM) approaches. A knowledge map is a visual representation of the organization’s intellectual capital. With it, stakeholders can pinpoint where critical knowledge is, how it flows, and any barriers or gaps. This helps companies focus resources on the most dangerous knowledge risks and the most fruitful knowledge opportunities.

Hidden Ways Organizations Can Benefit from Customer Journey Mapping

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Customer journey maps aren’t just for sales and marketing anymore. These visual depictions of the end-to-end customer experience allow you to understand your customers’ behaviors, feelings, goals, and pain points. These days, that’s information everyone in the organization needs to know to stay competitive. Creative folks from different functions are using customer journey maps and applying their insights to innovate and improve. Two of the most exciting—and surprising—opportunities are in process and compliance.

How To Show A Lessons Learned KM Program Has Real Business Value

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Beatrice Le Moing, Knowledge Management Program Manager at Schneider Electric, explains how to make a lessons learned KM program create real value for a company.

If you would like to view more interviews with breakout speakers from APQC’s 2015 KM Conference you can view the entire playlist at our YouTube Channel.


Microsoft Balances Innovation and Knowledge Reuse

Mercy Harper's picture

How do you get people to create innovative ideas while also pushing the importance of reusing knowledge?

This question came up at the end of APQC’s Knowledge Management (KM) Community Call, a webinar that featured Jean-Claude Monney and Mark Szalkiewics from Microsoft.

Here’s how Mark responded to this tricky—but important—question:

Make Enterprise Search Magical Without Money

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APQC’s research finds that best practice organizations actually don’t have significantly better search technology. Instead, they meet employees’ search needs with superior processes and approaches to content management.

Knowledge Management: Old School vs. New School (Infographic)

Mercy Harper's picture

If the 90’s can be called “retro,” so too can some KM approaches. There are companies where the Communities of Practice are older than some of their members! But those communities are still in place for a reason—they work. At the same time, it seems like there’s always new KM tools and techniques coming around the bend. Some fall by the wayside, but others are incredibly sticky—and they quickly become the new normal.

Can Enterprise Content Management be Fast, Findable, and High-Quality?

Mercy Harper's picture

We’ve all heard of the classic project triangle, which gives us three attributes—fast, cheap, and good—but, we only get to pick two. For example, you can execute a high-quality project on the fly, but it won’t be cheap.

Maybe there’s a similar “content management triangle,” and if so, its three vertices might be: fast, findable, and high-quality.