How to Be Successfully Aggressive with Digitalization in Process Management

Lisa Higgins's picture

 APQC recently conducted research within our members to better understand their burning platforms and the plans they’re executing to address them. Turns out APQC members have never been more focused on the enterprise view, driven by the focus on improving “the End to End Customer Experience.” APQC members shared that their plans to eliminate functional silos are more intense than ever before, and the digital/technological disruption increasingly permeating their organizations is creating a demand for process changes unlike anything they have seen in years.