Market Your Knowledge Management Program

Lauren Trees's picture

Last May, I had the pleasure of sitting in on a fabulous breakout session at APQC’s 2012 knowledge management conference in Houston. The session, presented by Kim Harvell Glover and Tamara Viles of Aspen Technology, focused on ways to market and “sell” KM programs to employees in order to increase participation and, ultimately, business impact. Kim and Tamara are fantastic presenters, and what Aspen has achieved with its KM program is remarkable, especially given the relatively small size of the company (around 1300 employees).

Top 10 Complimentary Knowledge Management Resources

Lauren Trees's picture

Here at APQC, we publish a lot of content exclusively for our members, but we also make our research available to the broader public. So, of the hundreds of content pieces publicly available in our Knowledge Base, which are downloaded most often? Below is a top 10 list of some of our most popular articles, white papers, and assessments.

KM Planning and Budgeting

Lauren Trees's picture

I don’t know about your organization, but at APQC, we’re already thinking about planning and budgeting for 2013. If you’re looking to design a new knowledge management budget for next year, I recommend checking out our article Budgeting for Knowledge Management: How to Plan for and Prioritize Investments. The article talks about what it costs to launch and run an effective KM program and provides examples of funding models.

Using SharePoint for Information Governance

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People are always begging me for more SharePoint content, so I’m happy to announce that APQC has published a new SharePoint case study. It focuses on Chevron’s Procurement and Supply Chain Management function, which is building a SharePoint system to house reference information, working documents, and communities of practice.

Putting Knowledge in the Flow of Work

Lauren Trees's picture

APQC’ newest report, Putting Knowledge in the Flow of Work, looks at how top organizations move KM to center stage by building knowledge sharing into the processes and frameworks that guide their operations.

How to Transfer Best Practices in Your Organization

Lauren Trees's picture

Recently, a lot of people have been asking me about the best way to transfer best practices. APQC has tons of content on this topic, but I realized we didn’t have an updated overview article that lays out the basics, so I wrote one: How to Transfer Internal Best Practices. The article is based on our collaborative research as well as what we’ve learned working with clients, and it contains a great example from Alcoa World Alumina.

How External Forces Impact Knowledge Management

Lauren Trees's picture

Of all the great keynotes at APQC’s knowledge management conference last month, I learned the most from Carla O’Dell’s. (And yes, technically she’s my boss, but it’s still true!) I always feel like Carla has her finger on the pulse of KM, and her remarks at the conference were no exception. She framed her speech around three business and technology trends she sees transforming the KM landscape:

APQC Reveals New Knowledge Analytics Process at 2012 Conference

Lauren Trees's picture

For those of you who missed APQC’s 2012 knowledge management conference, you missed a great time. Nearly 250 KM experts and professionals came together in Houston to network and exchange ideas about the future of KM as a discipline, the effectiveness of different knowledge-sharing approaches, and how new technologies impact the KM landscape. I was happy to see how much of the conversation focused on taking KM to the next level and leveraging knowledge to impact key performance indicators.

Can We Take Collaboration to the Next Level?

Lauren Trees's picture

I am always looking for mentions of knowledge management in popular media, and this piece from a recent New York Times caught my eye: Crowd-Sourcing Expands Power of Brain Research. In it, Benedict Carey describes a large scientific study in which multiple research centers around the globe shared their data to create a single, more comprehensive database.

Best Practices, Articles, and Case Studies on KM Engagement and Participation

Lauren Trees's picture

Lots of organizations provide tools and approaches to support knowledge management, but only a few have figured out how to integrate KM into their cultures and get employees excited about sharing what they know. If you’re interested in best practices for increasing KM participation rates, check out APQC’s new content collection, which contains 31 pieces based on our 2011 “Engagement and Participation for Knowledge Sharing and Collaboration” study.