Gamification in Knowledge Management

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APQC is hosting a Gamification in Knowledge Management virtual roundtable later this month. If your organization is using game elements in its KM program (or seriously considering it), email me to find out more about this cool knowledge-sharing opportunity. (It’s complimentary and involves no prep on your part—just a chance to share insights and experiences with peers.) However, if you’re not sure what “gamification” even is, keep reading.

Knowledge Management Maturity, Knowledge Transfer, and SharePoint Top List of 2012 Trends

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What knowledge management trends did we see develop last year, and what predictions can we make for the future? Yesterday morning, Carla O’Dell and I hosted APQC’s January KM community call to share our thoughts and find out about your top priorities for 2013.

As part of prepping for the call, I did some analysis of the top-downloaded content from 2012. Some of the content is member-only, but starred items are available to everyone.

Top 10 Knowledge Management Articles, Case Studies, and Presentations

Knowledge Management Evaluations in 2013

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According to the feedback I get, improving how knowledge management initiatives are measured is a popular resolution for 2013. After all, effective tracking and assessment is the best way to show value, prove your business case, and hone your program over time.

If you’re reevaluating your approach, I recommend starting with these simple lessons learned from our resident KM gurus Carla O’Dell and Cindy Hubert:

The Hardest Part of Knowledge Flow

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Last week, Cindy Hubert and I presented a Webinar on making knowledge flow through organizations. We talked about APQC’s seven-step Knowledge Flow Process and how to deal with glitches and bottlenecks as you move through the cycle. As part of the call, we asked you which part of the knowledge flow process your organization finds most challenging. Here are the results:

Survey results on the most challenging part of knowledge flow

3 Models to Transfer Best Practices in Your Organization

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While not as “sexy” as social media or mobile KM, a solid process to identify and transfer best practices is one of the best knowledge-related investments an organization can make. By learning what works in other business units and locations, employees are exposed to theory, evidence, and expertise all in one. It can be challenging to achieve widespread adoption of best practices, but organizations that get it right see financial impact ranging from $7 million to $200 million annually.

Data-Driven Decisions Are Critical in Politics and Business

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In the run-up to today’s U.S. presidential election, I’ve been struck by the way data and analytics have taken center stage. More and more people seem to be obsessing over polling data, “polls of polls” that synthesize data from disparate sources, and statistical models spitting out different predictions. In addition to telling voters who might be ahead in the horse race, these analyses tell both campaigns where they should invest their (not so) limited resources in order to get the best return.

APQC Added to MAKE Hall of Fame

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Here at APQC, we are very excited to announce that we’re among 10 winners of the 2012 North American Most Admired Knowledge Enterprise (MAKE) award. This is our eighth time being recognized for our organizational learning practices and outstanding customer value. Even cooler, we were also admitted to the 2012 Americas MAKE Hall of Fame. Many of our members and the best-practice organizations we’ve studied are also on the North American winner list, including ConocoPhillips, Ecopetrol, Fluor, IBM, and Microsoft.

Scenario Planning for Knowledge Management

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If you’re in charge of designing knowledge management tools and approaches for your organization, you know you need to pick ones that employees will actually use. Otherwise, your shiny new process or software package may end up gathering dust, not providing any value. But how do you figure out which tools and approaches are most likely to fit into employees’ work processes and help them achieve their objectives?

Knowledge Management Tools and Templates

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Articles and case studies are great resources, but when knowledge managers really want to get down to business, they come to APQC for tools that can help them evaluate their programs, develop new strategies and tactics, or think about KM in a new way. Without further ado, here’s a list of some of APQC’s most popular KM assessments, frameworks, and templates. Starred items are available to everyone, but un-starred items are exclusively for APQC members.

KM maturity:

Seamless Collaboration Across Boundaries

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Tools like Skype and Yammer make it easy to talk to people whether they’re across the room or across the world, so why is it still so hard to break out of our silos and collaborate? APQC doesn’t have all the answers—we wish we did!—but our white paper Seamless Collaboration: Enabling Employees to Work Together Across Boundaries offers some insight into how to lay the groundwork for collaboration in the modern, global workplace.