How John Deere Improved KM by Asking Employees What’s Most Important

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APQC was fortunate enough to talk to Karen Lekowski of John Deere about how her organization improved its knowledge management program by asking employees what they needed most. Karen works in Enterprise Content Management Services at John Deere and will be presenting on this topic at APQC’s 2014 KM Conference. You can follow her on Twitter at @klekowski.

Knowledge Management Spotlight: Why Leaders Matter for a Culture of Collaboration

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In part two of our interview with Alice MacGillivray, she talks about why leadership is critical to a culture of collaboration. In part one of this interview, she talked about boundaries, leadership, and use of edge-effect. Alice MacGillivray, Ph.D., is a management consultant who works at the intersection of knowledge management, complexity, and leadership.

Knowledge Management Spotlight: A Conversation About Boundaries

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In part one of our interview with Alice MacGillivray, she talks about boundaries, leadership, and use of edge-effect.

Alice MacGillivray, Ph.D., is a management consultant who works at the intersection of knowledge management, complexity, and leadership. Alice co-designed and directed the first MA in knowledge management and has published and presented at international conferences on KM and leadership topics.

Alice MacGillivray

Content Management: What Works?

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Back in January, you told us that content management is a key focus for 2014. Right now, APQC is conducting research to find out what organizations are doing to improve access to content and which tools and approaches are most effective. Please take our short survey by March 3 to help us determine trends and benchmarks in this rapidly changing field. Everyone who participates will receive a complimentary report summarizing the results.

Knowledge Management Spotlight: Transferring Critical Knowledge in a Crisis

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APQC recently interviewed Jack Vinson on a wide range of topics regarding transferring critical knowledge. In part two of our interview, Jack discusses the challenge of transferring and using critical knowledge during a crisis. In part one, he talked about why identifying critical knowledge can be a difficult collaboration between management and workers.

Identifying Critical Knowledge Starts with Good Collaboration

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APQC recently interviewed Jack Vinson on a wide range of topics regarding transferring critical knowledge. In part one of our interview, he talks about why identifying critical knowledge can be a difficult collaboration between management and workers. In part two, Jack will discuss the challenge of transferring and using critical knowledge during a crisis.

A Different Way to Acquire Lessons Learned in Knowledge Management

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APQC recently sat down with Paul J Corney to discuss how using the Pause & Reflect method following an event can help teams better articulate their lessons learned and improve engagement among team members.

Transferring Critical Knowledge Requires Clear Goals and Communication

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APQC recently chatted with Ewen Le Borgne, senior editor of the Knowledge Management for Development Journal, about why communication is a key part of transferring and applying critical knowledge.

New Interactive Framework Provides Knowledge Management Best Practices, Tools, and Templates

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People are always asking me for a better way to find the APQC knowledge management best practices and guidance they’re looking for. Now there is one! This month we launched APQC’s Interactive Knowledge Management Program Framework, a one-stop shop for the best resources to help you envision, design, implement, and evolve your KM program.

Sandy Kemsley Talks About Collaboration and Business Process Management

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This morning I got to hear Sandy Kemsley speak at APQC’s 2013 Process Conference. While she’s a business process management analyst and consultant, her keynote, Changing Incentives for Knowledge Workers in Collaborative Enterprise Processes, resonated for me—and I think would for other KMers.