Knowledge Management Spotlight: How Microsoft Improved Decision Making and Customer Loyalty

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Jean-Claude Monney, global KM lead at Microsoft Services, discusses the links between KM strategy, execution, and culture.

How EY Used Knowledge Champions to Change Its KM Culture

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APQC talked to Darrin Brogan of EY about how culture change in KM is a daily challenge. Brogan is content strategy, quality, assurance, and measurement leader for enterprise content in EY’s knowledge organization. He’ll be delivering a presentation titled “Don’t Wait for Content: Using a Targeted Knowledge Collection Approach” at APQC’s 2014 Knowledge Management Conference on April 10-11 in Houston, Texas.

The 3 Biggest Problems Facing Internal Wikis

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APQC recently spoke to Rebecca Glassman, senior manager of knowledge management at Opower, about how her organization cleaned up its internal wiki and made it a thriving part of the Opower KM program. Rebecca will deliver a presentation titled “Curating Content: Engaging Wiki Users at Scale” at APQC’s 2014 Knowledge Management Conference  being held April 10-11 in Houston, Texas.

How Cisco Uses Meaningful Incentives and Crowdsourcing to Jumpstart Innovation

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APQC recently spoke to Jennifer Cheung, director of knowledge management at Cisco, about how her organization improved its KM program through innovation and crowdsourcing. Cheung will deliver a presentation titled “Harnessing the Collective IQ and Fostering Innovation” at APQC’s 2014 Knowledge Management Conference April 10-11 in Houston, Texas.

How John Deere Improved KM by Asking Employees What’s Most Important

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APQC was fortunate enough to talk to Karen Lekowski of John Deere about how her organization improved its knowledge management program by asking employees what they needed most. Karen works in Enterprise Content Management Services at John Deere and will be presenting on this topic at APQC’s 2014 KM Conference. You can follow her on Twitter at @klekowski.

Knowledge Management Spotlight: Why Leaders Matter for a Culture of Collaboration

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In part two of our interview with Alice MacGillivray, she talks about why leadership is critical to a culture of collaboration. In part one of this interview, she talked about boundaries, leadership, and use of edge-effect. Alice MacGillivray, Ph.D., is a management consultant who works at the intersection of knowledge management, complexity, and leadership.

Knowledge Management Spotlight: A Conversation About Boundaries

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In part one of our interview with Alice MacGillivray, she talks about boundaries, leadership, and use of edge-effect.

Alice MacGillivray, Ph.D., is a management consultant who works at the intersection of knowledge management, complexity, and leadership. Alice co-designed and directed the first MA in knowledge management and has published and presented at international conferences on KM and leadership topics.

Alice MacGillivray

Content Management: What Works?

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Back in January, you told us that content management is a key focus for 2014. Right now, APQC is conducting research to find out what organizations are doing to improve access to content and which tools and approaches are most effective. Please take our short survey by March 3 to help us determine trends and benchmarks in this rapidly changing field. Everyone who participates will receive a complimentary report summarizing the results.

Knowledge Management Spotlight: Transferring Critical Knowledge in a Crisis

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APQC recently interviewed Jack Vinson on a wide range of topics regarding transferring critical knowledge. In part two of our interview, Jack discusses the challenge of transferring and using critical knowledge during a crisis. In part one, he talked about why identifying critical knowledge can be a difficult collaboration between management and workers.

Identifying Critical Knowledge Starts with Good Collaboration

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APQC recently interviewed Jack Vinson on a wide range of topics regarding transferring critical knowledge. In part one of our interview, he talks about why identifying critical knowledge can be a difficult collaboration between management and workers. In part two, Jack will discuss the challenge of transferring and using critical knowledge during a crisis.