3 Reasons KM Is Going to Get More Important in 2015

Lauren Trees's picture

Looking back at the past year, knowledge management feels reinvigorated and seems to be gaining traction across industries. Why the increased interest? There are many reasons, but here are my top 3 contenders:

Knowledge Management Can Help Solve the Leadership Deficit

Lauren Trees's picture

During last week’s webinar, How KM Supports the Nurturing of Successful Leaders, I talked with our Human Capital Management program manager Elissa Tucker about APQC’s latest research on leadership skills gaps.

Why Innovations in Social Media & STEM Will Affect KM in 2015

Lauren Trees's picture

At APQC, the end of the year is always a time to talk strategy. That means reflecting on where knowledge management is headed, what innovations and trends are impacting the field, and what we can do to support our members’ KM goals. I have a lot of conversations along these lines with different people, but the most fruitful ones tend to involve APQC’s CEO and resident KM expert Carla O’Dell, who always gives me food for thought about what’s going on in KM and what “the next big thing” will be.

Knowledge Management Spotlight: Building Communities of Practice at Microsoft

Lauren Trees's picture

Communities of Practice are a huge part of the success in KM. Jean-Claude Monney, Global KM Lead at Microsoft Services discusses key outcomes, analytics and measures that help you know if CoPs are still thriving communities.

You can follow Jean-Claude Monney on Twitter @jcfmonney

What Are Your Knowledge Managers Afraid Of?

Lauren Trees's picture

Looking at the jack-o’-lanterns and inflatable spiders dotting my neighborhood this week, I started thinking about childhood fears—and grownup ones. I’m more likely to worry about the lure of leftover mini Snickers than ghosts or goblins, but the things that really keep me up at night tend to be “the big stuff,” such as work and family.

Knowledge Management Spotlight: How Microsoft Improved Decision Making and Customer Loyalty

Lauren Trees's picture

Jean-Claude Monney, global KM lead at Microsoft Services, discusses the links between KM strategy, execution, and culture.

How EY Used Knowledge Champions to Change Its KM Culture

Lauren Trees's picture

APQC talked to Darrin Brogan of EY about how culture change in KM is a daily challenge. Brogan is content strategy, quality, assurance, and measurement leader for enterprise content in EY’s knowledge organization. He’ll be delivering a presentation titled “Don’t Wait for Content: Using a Targeted Knowledge Collection Approach” at APQC’s 2014 Knowledge Management Conference on April 10-11 in Houston, Texas.

The 3 Biggest Problems Facing Internal Wikis

Lauren Trees's picture

APQC recently spoke to Rebecca Glassman, senior manager of knowledge management at Opower, about how her organization cleaned up its internal wiki and made it a thriving part of the Opower KM program. Rebecca will deliver a presentation titled “Curating Content: Engaging Wiki Users at Scale” at APQC’s 2014 Knowledge Management Conference  being held April 10-11 in Houston, Texas.

How Cisco Uses Meaningful Incentives and Crowdsourcing to Jumpstart Innovation

Lauren Trees's picture

APQC recently spoke to Jennifer Cheung, director of knowledge management at Cisco, about how her organization improved its KM program through innovation and crowdsourcing. Cheung will deliver a presentation titled “Harnessing the Collective IQ and Fostering Innovation” at APQC’s 2014 Knowledge Management Conference April 10-11 in Houston, Texas.

How John Deere Improved KM by Asking Employees What’s Most Important

Lauren Trees's picture

APQC was fortunate enough to talk to Karen Lekowski of John Deere about how her organization improved its knowledge management program by asking employees what they needed most. Karen works in Enterprise Content Management Services at John Deere and will be presenting on this topic at APQC’s 2014 KM Conference. You can follow her on Twitter at @klekowski.