5 Simple Things Smart KM Programs Do

Lauren Trees's picture

One of the hardest things about working in knowledge management is seeing wave after wave of organizations make the same dumb mistakes. As a believer in knowledge reuse, I want to see fledgling KM programs benefit from their predecessors’ lessons learned instead of reinventing the wheel. But over and over again, we talk to organizations that think they’re special and don’t need to follow proven practices when it comes to developing their KM capabilities. 

Top 10 List: Knowledge Management in 2015

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Top Knowledge Management Content 2015Every December I take a close look at the most popular APQC knowledge management content for that year. In part, this is just a fun exercise to see what resonated with our audience. But it also gives me ideas for where KM is headed, what topics and formats people are most hungry for, and what we should focus on for the coming year.

Top 3 KM Tools That Can Help Beginners

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Here at APQC, we find that a lot of organizations aren’t sure where to start when it comes to knowledge management. They want to develop a strategy to improve the flow of knowledge through their business processes, but as newcomers, it’s easy for them to get lost in all the specialized terminology and technology fads that pervade the knowledge management field.

Knowledge Transfer Is a Process, Not An Event

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Below is a video made by Carrie Tracy, senior knowledge manager at RelayHealth (McKesson Corporation), previewing her breakout session at the 2015 APQC Process Conference October 29-30. In this great cartoon, she gives a sneak peak of her session, including the concerted process design that has enabled RelayHealth to optimize internal knowledge transfer so that learners retain the correct level of information while instructors understand the audience and deliver the right information to the right people at the right time.

Benefits and Challenges of Enterprise Search in Knowledge Management

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Anyone following APQC’s recent content management research knows that an excellent enterprise search capability—one that surfaces the best content, conversations, and experts for a given query—is essential for organizations that want to maximize the value of their knowledge assets.  In this video Diane Berry, senior vice president of market strategy at Coveo, explains how enterprise search can improve a KM program and the challenge of getting it right.

Knowledge Management Maturity Model Resources, Examples, and Tools

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Earlier this week, I Reaching knowledge management maturityreceived a question through APQC’s Ask Us service from a member who wanted to read more about organizations that have achieved level 4 or 5 on APQC’s Levels of Knowledge Management Maturity scale. I get asked this question at least a few times every month, so I thought it would make sense to share some resources and examples here.

6 Surprises about the Future of Work

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Something that surprised me at APQC’s 2015 Knowledge Management Conference was the audience reaction to six “future of work” trends futurist Andy Hines shared during his keynote. Andy described six potential surprises on the horizon, from generational shifts in the workplace to the rise of machine learning, the decoupling of work from physical offices, and the need to relax HR policies to attract the best talent.

What Is the Key to Building a KM Program from the Ground Up? Find the Pain

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APQC recently talked to Beth Houlis, manager, knowledge management and information technology at Liberty Mutual Insurance, about the challenges her organization faced in building a knowledge management program from the ground up. Beth discusses the keys to making a business case, getting funding, building a strategy, and measuring initial ROI.

Beth Houlis will be a breakout session presenter at APQC’s 2015 Knowledge Management Conference April 30-May 1.  

Why Boeing Focused on Behaviors, Not Tools, When Building Its KM Strategy

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APQC recently spoke to Jyoti Patel, knowledge management strategist at Boeing, about how Boeing merged two organizations and developed common processes, knowledge management capabilities, and data system architectures while also designing a knowledge management strategy that emphasizes behaviors over tools.

Don’t Let Your KM Program Get Lost on a Bad Roadmap

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This Sunday is National Read a Roadmap Day in the United States—an unofficial holiday that encourages people to pull out an old-school paper map, plot a route, and go on a little adventure. Applying this idea to a business context, I thought it would be a good moment to share APQC’s Interactive Knowledge Management Framework, which provides a roadmap for anyone looking to start, improve, or sustain a KM effort in their organization.