Why Boeing Focused on Behaviors, Not Tools, When Building Its KM Strategy

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APQC recently spoke to Jyoti Patel, knowledge management strategist at Boeing, about how Boeing merged two organizations and developed common processes, knowledge management capabilities, and data system architectures while also designing a knowledge management strategy that emphasizes behaviors over tools.

Don’t Let Your KM Program Get Lost on a Bad Roadmap

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This Sunday is National Read a Roadmap Day in the United States—an unofficial holiday that encourages people to pull out an old-school paper map, plot a route, and go on a little adventure. Applying this idea to a business context, I thought it would be a good moment to share APQC’s Interactive Knowledge Management Framework, which provides a roadmap for anyone looking to start, improve, or sustain a KM effort in their organization.

Why New KM Initiatives Need To Be Simple or People Won’t Stay Engaged

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APQC recently talked to Adil Ahmed, Director, Information Architecture and Knowledge Systems at the Bristow Group, about the KM program the Bristow Group launched in 2012 to improve team collaboration, expertise location, content management, and employee engagement.

Adil will be leading a breakout session Taking Flight: Evolution of Knowledge Systems at Bristow Group during the 2015 APQC Knowledge Management Conference April 30 —May 1.

How Technology Will Affect the Future of Knowledge Management

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APQC is engaged in an ongoing project to research and think about the future of knowledge management. We’re interested in where KM is headed, what the “next big thing” is, and what internal and external forces will cause the discipline to reshape itself (again) over the coming years.

Want Better Enterprise Content Management? Make Your Audience Happy

Lauren Trees's picture

As part of APQC’s Connecting People to Content study, I’ve spent the past six months thinking about the best ways to create, organize, and deliver enterprise content. What does an ideal content strategy look like, and how does it differ from the status quo?

3 Reasons KM Is Going to Get More Important in 2015

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Looking back at the past year, knowledge management feels reinvigorated and seems to be gaining traction across industries. Why the increased interest? There are many reasons, but here are my top 3 contenders:

Knowledge Management Can Help Solve the Leadership Deficit

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During last week’s webinar, How KM Supports the Nurturing of Successful Leaders, I talked with our Human Capital Management program manager Elissa Tucker about APQC’s latest research on leadership skills gaps.

Why Innovations in Social Media & STEM Will Affect KM in 2015

Lauren Trees's picture

At APQC, the end of the year is always a time to talk strategy. That means reflecting on where knowledge management is headed, what innovations and trends are impacting the field, and what we can do to support our members’ KM goals. I have a lot of conversations along these lines with different people, but the most fruitful ones tend to involve APQC’s CEO and resident KM expert Carla O’Dell, who always gives me food for thought about what’s going on in KM and what “the next big thing” will be.

Knowledge Management Spotlight: Building Communities of Practice at Microsoft

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Communities of Practice are a huge part of the success in KM. Jean-Claude Monney, Global KM Lead at Microsoft Services discusses key outcomes, analytics and measures that help you know if CoPs are still thriving communities.

You can follow Jean-Claude Monney on Twitter @jcfmonney

What Are Your Knowledge Managers Afraid Of?

Lauren Trees's picture

Looking at the jack-o’-lanterns and inflatable spiders dotting my neighborhood this week, I started thinking about childhood fears—and grownup ones. I’m more likely to worry about the lure of leftover mini Snickers than ghosts or goblins, but the things that really keep me up at night tend to be “the big stuff,” such as work and family.