Knowledge Management Spotlight: How Hewlett Packard Enterprise Reused Knowledge to Increase Profitability

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Grey Cook and Vijayanandam M V of Hewlett Packard Enterprise Software Professional Services explain how their organization needed to find ways to increase profitability through the reuse and harvesting of massive amounts of knowledge created every year.

What’s Just Over the Horizon for Knowledge Management?

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I recently sat down with Bernie Palowitch, President of Iknow LLC, to talk about the current state of knowledge management; the biggest developments he sees in the near-term future; and the range of challenges that KM practitioners face in developing KM strategies, picking the right tools, and building organizational cultures that emphasize and value knowledge sharing and reuse. A few of his most intriguing responses are below.

What Can Mentoring Do for Your Workplace? The Answer May Surprise You

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When I started scoping APQC’s Workplace Mentoring study, I thought I understood why organizations encourage employees to mentor and be mentored. First, mentoring is an inexpensive way to build employee skills and competencies so that they can become high performers and move up the ranks.  Second, the mentoring experience makes mentees feel nurtured and valued—and thus more likely to stay with their current employers.

How To Make Sure Your Knowledge Management CMS Cleanup Lasts

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In 2012, Williams launched a large-scale initiative to consolidate 12,000 documents from about 20 different organizations into a standard information architecture and process. APQC talked to Elisa Munoz, knowledge management consultant at Williams, about how Williams got leadership buy-in for content clean up, rationalization, and categorization and applied design thinking to create a solution that can be sustained in SharePoint.

How Cardinal Health Used Peer-Based Learning to Improve KM

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“How can I get employees to learn from one another?” is a question I get asked at least once a month. And it makes sense that so many organizations are interested in peer-based learning as a way to transfer knowledge and close skill gaps. When an employee needs to get up to speed on a particular topic or skill, there is almost always another employee somewhere in the organization who could help that individual. And this type of learning has several obvious benefits over formal training. For starters, it is relatively low cost and less disruptive to normal work schedules.

How ExxonMobil Uses Cognitive Interviews to Create Real KM Value

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In 2010, ExxonMobil began using cognitive interviews to uncover deep subject matter expertise and thinking from its HR experts. In 2014, a Policy Leadership Academy emerged that has transformed ExxonMobil’s policy world into a forward-thinking, highly influential, effective, and aligned global team. This program has created significant global alignment around some very key areas of policy related to corporate opinion, exceptions, interpretation, and change management.

APQC KM Conference Video Preview for ExxonMobil and Novartis Sessions

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Two exciting breakout sessions at APQC’s 2016 Knowledge Management Conference April 28-29 will be from ExxonMobil and Novartis. Both speakers created short videos previewing their sessions. ExxonMobil’s session is “Transforming Cognitive Interview Learnings into Global Competency Development.” It will be presented by Bredow Bell Thompson, manager, global policy, compliance & communication, and will focus on how ExxonMobil was able to develop a process to transfer expertise and transform interview learnings into synthesized concepts and tools.

How ADP Busted Silos to Build a KM Community People Love

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A tiny, unknown team at ADP had a mission: to get ADP associates working together across organizational silos to better serve their clients. To achieve this goal, the team had to face a legacy collaboration platform, severe resource limitations, and an environment where none of the usual rules about how to start a community were working. So how did they get from 10,000 to 44,000 users in a company of 55,000 employees in just one year? Laura Lerner, vice president, knowledge management, talked to us about how they did it.

5 Simple Things Smart KM Programs Do

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One of the hardest things about working in knowledge management is seeing wave after wave of organizations make the same dumb mistakes. As a believer in knowledge reuse, I want to see fledgling KM programs benefit from their predecessors’ lessons learned instead of reinventing the wheel. But over and over again, we talk to organizations that think they’re special and don’t need to follow proven practices when it comes to developing their KM capabilities. 

Top 10 List: Knowledge Management in 2015

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Top Knowledge Management Content 2015Every December I take a close look at the most popular APQC knowledge management content for that year. In part, this is just a fun exercise to see what resonated with our audience. But it also gives me ideas for where KM is headed, what topics and formats people are most hungry for, and what we should focus on for the coming year.