Getting People to Actually Like Virtual Collaboration

Lauren Trees's picture

What are the biggest disconnects between how people currently work and how they want to work, and what can organizations do to improve the future of work for everyone? This fall, APQC surveyed more than 1,000 people about their current work experiences and what changes would make them happier and more productive.

Skeptics Beware: Communities of Practice Are the Real Deal

Lauren Trees's picture

I read on Facebook that October 13 is International Skeptics Day.

Or is it?

If you’re like me, you’ve probably learned to view a lot of what you see on social media with a skeptical eye. You figured out a long time ago that just about anyone can create a meme designed to convince you that aliens are coming, a politician is up to no good, or clowns are lurking behind every corner. And you’re not buying it.

3 Surprising Knowledge Management Workspace Trends

Lauren Trees's picture

It feels like I can’t open a browser these days without encountering a sweeping statement about the future of work. A lot of the headlines are intentionally over the top, from robots coming to take your job to Millennials not wanting to work. But beyond the clickbait, people’s relationship to work is changing.

The Procrastination Situation

Lauren Trees's picture

Today, September 6, is Fight Procrastination Day. About a week ago, I decided this would be a great topic for a blog post. But then Labor Day weekend came and went, and this morning found me sitting at my desk, typing furiously, finally putting down all the thoughts that have been bubbling in my brain while I enjoyed some downtime these last few days.

Knowledge Management Spotlight: How Hewlett Packard Enterprise Reused Knowledge to Increase Profitability

Lauren Trees's picture

Grey Cook and Vijayanandam M V of Hewlett Packard Enterprise Software Professional Services explain how their organization needed to find ways to increase profitability through the reuse and harvesting of massive amounts of knowledge created every year.

What’s Just Over the Horizon for Knowledge Management?

Lauren Trees's picture

I recently sat down with Bernie Palowitch, President of Iknow LLC, to talk about the current state of knowledge management; the biggest developments he sees in the near-term future; and the range of challenges that KM practitioners face in developing KM strategies, picking the right tools, and building organizational cultures that emphasize and value knowledge sharing and reuse. A few of his most intriguing responses are below.

What Can Mentoring Do for Your Workplace? The Answer May Surprise You

Lauren Trees's picture

When I started scoping APQC’s Workplace Mentoring study, I thought I understood why organizations encourage employees to mentor and be mentored. First, mentoring is an inexpensive way to build employee skills and competencies so that they can become high performers and move up the ranks.  Second, the mentoring experience makes mentees feel nurtured and valued—and thus more likely to stay with their current employers.

How To Make Sure Your Knowledge Management CMS Cleanup Lasts

Lauren Trees's picture

In 2012, Williams launched a large-scale initiative to consolidate 12,000 documents from about 20 different organizations into a standard information architecture and process. APQC talked to Elisa Munoz, knowledge management consultant at Williams, about how Williams got leadership buy-in for content clean up, rationalization, and categorization and applied design thinking to create a solution that can be sustained in SharePoint.

How Cardinal Health Used Peer-Based Learning to Improve KM

Lauren Trees's picture

“How can I get employees to learn from one another?” is a question I get asked at least once a month. And it makes sense that so many organizations are interested in peer-based learning as a way to transfer knowledge and close skill gaps. When an employee needs to get up to speed on a particular topic or skill, there is almost always another employee somewhere in the organization who could help that individual. And this type of learning has several obvious benefits over formal training. For starters, it is relatively low cost and less disruptive to normal work schedules.

How ExxonMobil Uses Cognitive Interviews to Create Real KM Value

Lauren Trees's picture

In 2010, ExxonMobil began using cognitive interviews to uncover deep subject matter expertise and thinking from its HR experts. In 2014, a Policy Leadership Academy emerged that has transformed ExxonMobil’s policy world into a forward-thinking, highly influential, effective, and aligned global team. This program has created significant global alignment around some very key areas of policy related to corporate opinion, exceptions, interpretation, and change management.