What Are the Best Knowledge Management Reporting Relationships?

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Where should knowledge management sit on the org chart? I’ve been asked this question countless times, usually by KM leaders hoping to get their programs in front of the right influencers. My traditional answer is a little wishy-washy and boils down to: KM programs can—and do—report almost anywhere, and the best option depends on context.

When and How Much to Invest in Knowledge Management Technology

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At APQC, we’ve long argued that your knowledge management strategy should dictate decisions about technology, not the other way around. Companies that chase every new KM “solution” without a clear business case rarely get the results they’re looking for. But analysis of APQC’s benchmarking data shows that technology investment is an integral component of knowledge management success.

How Does Your KM Program Stack Up Against the Competition?

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Competitiveness is ingrained in human nature. We like feedback on our own performance, but we also like to peek over the fence to see what others are doing—and if they’re doing it better than we are. The same is true in knowledge management. If you’re involved in a KM program, you’re probably curious how your results compare to others, especially organizations that look like yours or have similar knowledge-related goals.

Making KM Digital, Smart, and Engaging in 2018

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The theme of APQC’s 2018 Knowledge Management Conference—Digital, Smart, and Engaging—was a nod to both the technology shifts influencing the KM space and the continuing need to think about KM through a human lens and motivate employees to document, share, and reuse knowledge. The balance between people, process, and technology has always been a tricky tightrope in KM, and many organizations are working to understand how that balance is changing in light of new tools and capabilities.

Key Takeaways from the Conference

Working Out Loud Is KM’s Most Transformative Trend

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Last week I had the pleasure of recording a podcast with Stan Garfield, a long-time community leader, experienced speaker, and prolific author in the knowledge management space. I asked Stan about the latest developments in knowledge management, and he shared his top 10 list of trends and hot topics.

Knowledge Management Experts on KM’s Role in Digital Transformation

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APQC asked KM experts about emerging trends in KM, digital transformation, and the importance of soft skills. These experts will be speaking at APQC’s 23rd Annual Knowledge Management Conference April 16-20.

Roundtable participants include:

How to Get Your KM Strategy Right from the Start

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APQC asked a roundtable of knowledge management professionals about the biggest mistakes people make in KM strategy, how to identify problems that KM can solve, and the common traits of successful KM programs. All of our roundtable participants will be presenters at APQC’s 2018 KM Conference April 16-20 in Houston.

The roundtable included the following participants:

Five Ways to Have Better Knowledge Management Direction in 2018

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Early January is always full of hope and promise, both in our personal lives and at work. But as we all know from past failures, resolutions don’t get very far without a solid plan. Now is the perfect time to set a New Year’s resolution to make your KM program the best it can be—and then identify practical steps to make it happen. Here are five ways that successful KM programs design and implement a winning strategy.

1. Start with a small, targeted initiative focused on a specific business need or problem.

Time to Clean Out Your Knowledge Management Fridge

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November 15 is “Clean Your Refrigerator Day.” Have you ever cleaned out your fridge and discovered some expired old food you’d forgotten about, hidden way in back behind the milk? It can be hard to throw some things away, especially when they seemed like good ideas once upon a time. But when the expiration date has come and gone, you know they’re no good anymore, and it’s time to let them go.

What Will Scare Knowledge Management in 2018

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I love Halloween, but I hate scary movies. I cringe every time I catch a glimpse of Freddy Krueger, Jason, or Chucky during a binge of late-night channel flipping through the Sci Fi Channel. The costumes-and-candy part of Halloween is fun, but I don’t consider being scared a desirable recreational activity.