10 Tips to Explain What KM Is and Why Employees Should Do It

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Last month I interviewed the director of one of the longest-standing, most successful KM programs in the world. When I asked her what was new in her program, she mentioned adding a dedicated communications and marketing professional to her team. Despite her depth of experience, she was impressed by the difference this person had made in terms of crafting persuasive arguments and incorporating video and other visuals to get the message across. “We look so much better,” she said. “All the materials we put out look so professional, and we get positive feedback on everything we produce.”

KM in the Cloud: The Good, the Bad, and the Ugly

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KM is constantly evolving. One of the people I turn to for insight on where the puck is heading is APQC Chairman of the Board Carla O’Dell, who has been predicting the Next Big Thing in KM since the 1990s. A few weeks ago I asked Carla about this year’s important developments and what she expects to learn at APQC’s upcoming 2019 KM Conference.

The Biggest KM Mistakes Organizations Make—and How to Avoid Them

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At APQC we talk to KM leaders who are doing great things to focus their programs, improve knowledge sharing and reuse, and motivate people to participate. But we also meet KM professionals who are making big—and avoidable—mistakes. Earlier this year, I sat down with veteran community manager, author, and speaker Stan Garfield to talk about the missteps organizations make in KM and how to avoid them. He zeroed in on five common blunders.

#1 Failing to start with a compelling vision.

Working Out Loud as a Solution to Boost KM Engagement

Lauren Trees's picture

Getting people to visit virtual communities and repositories and view what’s posted there is hard. Convincing them to answer questions and proactively submit best practices, lessons, and other content is even harder. This is reflected in the classic 90-9-1 rule, which suggests that 90 percent of participants in an online community or collaboration site will be passive, meaning they will read content but will not actively contribute.

Smarter Content Delivery for Smarter KM

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I recently spoke with Simon Trussler, director of Iknow LLC, to discuss the continuing challenges that many organizations face with findability and usability of enterprise knowledge. Iknow is sponsoring APQC’s 2019 Knowledge Management Conference, and Simon will be speaking as part of our High-Tech Solutions to Knowledge Problems track.

Make KM Communities and Collaboration Irresistible

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Putting communities and collaboration tools in place is one thing; getting people to actually use them is another. A lot of knowledge management efforts fizzle out because they fail to catch fire with employees. And given how many organizations are currently going through digital transformations (66%) and moving collaboration to the cloud (49%), the problem of engaging users in the midst of rapid technological change feels more common—and daunting—than ever.

Agile and Design Thinking Top List of 2019 Knowledge Management Trends

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January is the perfect time to revisit what’s hot—and what’s not—in knowledge management. New tools and techniques crop up all the time, but trends can quickly fizzle out if they don’t deliver the results their proponents promise. So, what’s trending right now, and what does it tell us about the state of KM?

Why and How to Measure Your Knowledge Management Program’s Performance

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Measurement has always been a divisive topic in KM. Some knowledge managers insist that anecdotal evidence is more powerful than data and that the energy involved in calculating KM’s business impact would be better spent improving the organization’s KM offerings. This attitude is understandable. It takes a lot of energy to prove KM’s worth, the exercise does not in itself generate any value for the organization, and executives who are skeptical of KM may rationalize away even the most carefully constructed metrics.

Why It’s So Hard to Engage Senior Leaders in KM—And What to Do About It

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Executives are very busy people. They can also be skeptical when it comes to new initiatives, especially when they can’t immediately see how an investment will translate to the bottom line. That’s a big factor in why it’s so hard for knowledge management teams to get leaders on their side, much less convince them to become active participants in KM platforms and approaches.

The Most Effective Messages to Motivate KM Participation

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Motivating employees to share and reuse knowledge has always been the holy grail of knowledge management. But what actually convinces people to change their habits and incorporate KM into their daily activities—to join a community, answer questions in an online forum, post and edit content, or search for lessons learned?