Where Does APQC Get It?

John Tesmer's picture

Hey folks, Tesmer here. We’ve been super busy this year working on great things for you in the Process Classification Framework®(PCF) world, including updates to all of the industry specific frameworks, a brand new cross-industry framework, and MosaiQTM

Long Awaited PCF Updates Have Arrived

John Tesmer's picture

It’s time to update the Process Classification Framework® (PCF)! As the steward of the world’s most frequently downloaded process framework – with over 100,000 downloads a year – APQC is accountable to you, the process framework consuming public to keep the PCF up to date. This year’s changes are very exciting – at least to framework geeks like me.

Better Benchmarking Through The Process Classification Framework

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Over the years thousands of people around the world have downloaded APQC's Process Classification Framework® (PCF) . Most of them have a clear problem they're trying to solve, while others are just curious or are doing research. One thing we have clearly understood over time is generally what people are doing with the PCF once they download it.

PCF July Mailbag: Aligning PCF to ITIL, flowcharts, and better way to compare versions of PCF

John Tesmer's picture

In the July episode of the PCF Mailbag I discuss mapping and alignment between the PCF and the Information Technology Infrastructure Library (ITIL) for IT processes, why the PCF doesn't use flow charts, and an easier and simpler way to compare older versions of the PCF to the most recent one.

 

If you have questions you want answered in our next PCF mailbag email me at jtesmer@apqc.org

Link: https://www.youtube.com/watch?v=-DKv1ERgrZ4

PCF June Mailbag: Definitions, PCF BPM Implementation, and Pharmaceutical PCF

John Tesmer's picture

Today I'd like to launch a new feature here at APQC: the PCF mailbag. Like many other mailbag kind of sessions, this one will be driven by questions submitted by our members, PCF users, and other who are interested in the PCF. I'll answer the questions to the best of my ability and maybe even pull in a guest or two to help out when I can't answer them on my own.

Are you ready? A flurry of PCF activity is coming your way!

John Tesmer's picture

Whew.

It has been an exhausting few months here at APQC, and we aren't planning to slow down either. Among other things, we've had not one, two, or three, but FOUR different teams of people working on new PCF offerings throughout the summer with the intention of releasing them at this year's Process Conference. Here's the list of all that we're planning to release before the end of this year:

Customizing the Electric Utilities Framework

John Tesmer's picture
I had a very good question from a friend of mine using the Electric Utilities PCF in her organization and I wanted to share it with you.
 
She realized that the latest version of the Electric Utilities PCF differed from the latest version of the Cross Industry PCF and she wanted to know if she could customize her organization's version of the EU PCF to include the components of the Cross Industry PCF that she felt were missing for her organization's adoption of the PCF.
 

Three Ways to Extend the Retail PCF

John Tesmer's picture

IBM CEO and APQC Board Member Ginni Rometty recently declared the death of traditional marketing as we know it. New marketers MUST focus directly to the customer, not to the segment. Retailers are definitely feeling this pressure as consumers are pressuring them to lower prices, provide better service, and do it all at the time and place of the customer’s choosing.

Process Classification Framework: Play by the Rules

John Tesmer's picture

Organizations around the world leverage APQC’s process classification framework (PCF) to efficiently define processes, benchmark performance, and catalog and organize knowledge and content. Organizations depend on APQC to consistently define and manage the PCF in order to ensure the long-term value of their investment in adopting the framework. But how does it work?

Process Management: An Explanation for the Masses

John Tesmer's picture

One of the big hurdles in my work is explaining the value of process management to people who are actually executing processes—ones that I’m trying to put under control. It’s not easy. Many times the value appears dubious—the return on investment (ROI) can’t be achieved in the short term. People quickly lose interest, unless they’ve drunk the “Kool-Aid,” so to speak.