What’s Your Process Management Persona?

Jess Scheer's picture

Here’s a universal truth: When processes are left to develop organically, they tend to grow up in isolated silos. Invariably, some silos have more mature process-minded approaches than others, making it difficult to integrate and standardize horizontally.

Even when there’s a recognized need for greater cross-silo consistency, there’s almost always the same pushback: “We’re too unique to standardize,” “We’re too innovative to standardize,” or “This is the way we’ve always done it.”

What Process Management and Knowledge Management Have in Common

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I’ve got a confession: Because I’m a “process person” I didn’t expect to be embraced by the attendees at APQC’s recent Knowledge Management (KM) conference.

Overcoming Three Common Process Management Misconceptions

Jess Scheer's picture

If you’re reading this blog, it’s probably because you’re a process person. You understand that almost every business need can be addressed through better management of how people do their work. But for everyone that gets it, there’s often several that don’t.

And I believe they don’t get it because they have a basic misunderstanding of what process management is. How do I know? Because I listen to their excuses…all the time.

My favorite reasons executives are dismissive of process management include claims that:

3 Biggest Struggles PCF Users Have

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APQC’s Process Classification Framework® (PCF) is the best tool to standardize the language of your process steps, enabling you to accelerate your organization’s ability to:

How Process Management can Reduce M&A Risk

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‘What could possible go wrong’ when you ignore process tenets? Everything. 

The world’s worst kept business secret is that most acquisitions fail.

What Building IKEA Furniture Can Teach You About Process Improvement

Jess Scheer's picture

The first time you try to put together IKEA furniture, it seems simple enough. You have all the parts; the instructions appear well documented and sequential. But more often than not, 20 minutes in you realize you’ve got trouble: boards are upside down, the unfinished edge is showing on one side, and the Allen wrench is causing calluses.

Why Taking Process Improvement Shortcuts Gets You Lost

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“I'm supposed to be the guy that shows you how to most efficiently get from Point A to Point B. But put me behind the wheel of a car and I tend to take the scenic route.”I have a secret:I’ve got the worst sense of direction of anyone I've ever known.

Are You Ready to Fix Your Process?

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Thus far in our blog series we’ve traveled two-thirds of the way through the process improvement cycle:

What Does ‘Fix My Process’ Even Mean?

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In the first three installments of this blog series we’ve discussed practical and tactical steps to:

Great Process Improvement Begins With Knowing Your Knowledge Gaps

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In The Last Blog...

We identified governance activities necessary to know which steps in a cross-functional process don’t have an owner or, worse, which may have more than one. In our example, we created a RACI chart to visualize who the responsible and accountable parties are and who needs to be consulted and informed.