Stop Hoping For a Process Management Silver Bullet, Identify Where You Want To Go

Jonathan Kraft's picture

Big or small, products or services, profit or non-profit; many of the organizations we work with think improved process management (intentionally using that term generically) can help, but they don’t know where to start. 

Capturing Knowledge Leads to Improved Processes

Jonathan Kraft's picture

Whenever I meet a person for the first time, invariable, the “what do you do for work” question comes up.  I have tried over the years to succinctly describe what we do at APQC, and what role(s) I play.  However, sometimes my description doesn’t always excite them, so the follow up question, (as they try to figure out how to change the subject to something they can contribute) is, “what is your favorite part about your job?”  Now, that o

How Leading Organizations Make Change Last

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I can barely get my kids to pick up after themselves, turn off lights after they leave the room, or really make their beds.  By really making their beds, pulling up the top cover while the sheets are still balled up at the foot of the bed is a huge win. 

The Secrets to a Great Proposal – Follow Through

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We have all seen this scene in a movie, or maybe experienced it in real life. 

David Shaner on Why Fast Change Often Fails

Jonathan Kraft's picture

APQC was lucky enough to talk to David Shaner about his book ‘The Seven Arts of Change’ and specifically about how his ‘Golden Rule’ can help in leading change in an organization.  David will be the keynote speaker at APQC’s 2014 Process Conference on October 13-15.

David Shaner explains why Organizational Change needs a Golden Rule

Jonathan Kraft's picture

APQC was lucky enough to talk to David Shaner about his book ‘The Seven Arts of Change’ and specifically about how his ‘Golden Rule’ can help lead change in an organization.  David will be the keynote speaker at APQC’s 2014 Process Conference on October 13-15.

 

How to Get People to Focus on Process and Not Results

Jonathan Kraft's picture

C. Jackson Grayson is the Founder and Executive Chairman of APQC.  I interviewed Jack about why companies struggle to improve process, resist change, and how to get people to focus on process and not outcomes.  

Jack will be a presenter at the 2014 APQC Process Improvement Conference October 16-17.

How Special Forces Can Help Save Process Improvement Initiatives

Jonathan Kraft's picture

I recently spoke to Carla Wolfe, Senior Business Analyst at Elevations Credit Union, about how Elevations Credit transformed organizational BPM performance by focusing on engagement, validation, and deploying ‘Special Forces’.

Carla will be a presenter at the 2014 APQC Process Improvement Conference October 16-17.

You can follow Elevations Credit Union @elevationscu.