Why Process Isn’t Leadership’s Priority

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Why Process?

Most would agree we are a results-oriented culture. Our DNA tells us to get it done…to get results…to “just do it” (Nike) especially when fixing and addressing problems or issues.

Driving Process Value End-to-End Improves Measurement, Ownership and Governance

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First, let’s define End-to-End (E2E) processes. E2E has a lot of different definitions, and a variety of terms that are used to mean the same thing. Some organizations use value streams, value chains, or some other term. For purposes of this discussion, I am going to define E2E as the definition and documentation of a process from the beginning to end. Regardless of what term you use, the goal remains the same - document and define the start of a process and the end of a process.

Stop Hoping For a Process Management Silver Bullet, Identify Where You Want To Go

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Big or small, products or services, profit or non-profit; many of the organizations we work with think improved process management (intentionally using that term generically) can help, but they don’t know where to start. 

Capturing Knowledge Leads to Improved Processes

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Whenever I meet a person for the first time, invariable, the “what do you do for work” question comes up.  I have tried over the years to succinctly describe what we do at APQC, and what role(s) I play.  However, sometimes my description doesn’t always excite them, so the follow up question, (as they try to figure out how to change the subject to something they can contribute) is, “what is your favorite part about your job?”  Now, that o

How Leading Organizations Make Change Last

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I can barely get my kids to pick up after themselves, turn off lights after they leave the room, or really make their beds.  By really making their beds, pulling up the top cover while the sheets are still balled up at the foot of the bed is a huge win. 

The Secrets to a Great Proposal – Follow Through

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We have all seen this scene in a movie, or maybe experienced it in real life. 

David Shaner on Why Fast Change Often Fails

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APQC was lucky enough to talk to David Shaner about his book ‘The Seven Arts of Change’ and specifically about how his ‘Golden Rule’ can help in leading change in an organization.  David will be the keynote speaker at APQC’s 2014 Process Conference on October 13-15.

David Shaner explains why Organizational Change needs a Golden Rule

Jonathan Kraft's picture

APQC was lucky enough to talk to David Shaner about his book ‘The Seven Arts of Change’ and specifically about how his ‘Golden Rule’ can help lead change in an organization.  David will be the keynote speaker at APQC’s 2014 Process Conference on October 13-15.