Got Process? How Using Process Frameworks Can Improve Business Performance

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I recently talked with Carla Wolfe, Senior Business Analyst at Elevations Credit Union, to discuss how her organization used APQC’s Process Classification Framework (PCF) and other tools to build an Enterprise Process Map and how the organization’s collaborative use of software tools provided a platform for cross-enterprise engagement and viral cultural change.

Infographic: Value of Benchmarking for Professional Services

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APQC’s recent study on the value of benchmarking was designed to examine how benchmarking provides value to core business activities like process improvement, strategic planning, and setting performance targets. This infographic looks at why organizations in the professional services industry conduct benchmarking, what they are benchmarking, and what value it adds to their business.

Fixing Change Management That Isn’t Working

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I recently talked with Chris Jacobs, Director Advisory Services at Grant Thornton LLP, to discuss how organizations can succeed with their transformational change initiatives even when they struggle at the beginning of the process and below are a two of the key we topics discussed.

 

Infographic: Benchmarking to Drive Success in Process Improvements

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Process improvement is a systematic approach that helps an organization optimize its underlying processes and achieve more efficient results. Benchmarking is one way organizations can clearly identify focus areas for improvement efforts, establish performance baselines, set goals and/or identify new practices from best-in-class organizations.This infographic looks at the common practices and reason for using benchmarking to support process improvement efforts.

Infographic: Why Conduct Benchmarking for Strategic Planning?

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Strategic planning requires an honest assessment of the organization’s current state and the external business environment to identify gaps and pinpoint ways to improve performance and meet goals. Benchmarking is one way an organization can collect the quantitative and qualitative information it needs for these assessments. This infographic looks at the common practices and reason for using benchmarking to support strategic planning efforts.

Collaboration for Process Improvement: Getting It Together

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How often do we start something only to discover we have to go back to square one because we overlooked an important stakeholder?

What Middle School Can Teach BPM & Project Managers About the Importance Of Buy-In

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 “Buy-in” is one of those phrases that we hear all the time. We know it’s important, but given time constraints, heavy workloads, and all those other lovely things that come along with managing projects, it’s easy to put it on the backburner in the name of expediency.