The Advantages of Value-Based Process Segmentation

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I recently able to speak with Mathias Kirchner, Managing Director and Co-CEO at BPM-D  Inc., about how organizations can differentiate between which processes provide a competitive advantage and have a high impact on strategic value drivers and commodity processed which are more routine in nature.  

 Mathias will be speaking on our free webinar on June 17 at 11:00 a.m. CDT:  Targeting Value in a Digital World.

Making Sure Process Management Supports Project Execution

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Maria Sol Silva, Management Director at Oi S A, explains how Oi S A used small centralized teams to help project execution and what are the key to developing a culture in which employees believe in and use Six Sigma and BPM.

For more information on process management and process improvement check out:

Why Does Data Visualization Matter?

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I was recently able to speak with David Doney, vice-president of internal audit at SIRVA, Inc. about how analyzing data and presenting it visually are important competencies as the economy digitizes.

David will be speaking on our free webinar on May 28 at 11:00 a.m. CDT: Best Practices in Data Visualization

APQC: What do organizations need to make better, data-driven decisions?

Can Functional and Process Thinking Live Together in Harmony?

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I never really thought of myself as a process person. In college I was a student focused on a specific discipline’s methodologies and theories. Then I was a researcher applying those methodologies to understand best practices for functional disciplines.  It wasn’t until that job, conducting best practice research for functions, that it started to dawn on me  –  I’m a process person at my core.

What are the Top Challenges for Project Management in 2015?

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As we started to prepare for 2015, APQC surveyed over 300 business excellence practitioners to understand their common challenges and priorities for upcoming year, including project management. What we found was that project managers continue to struggle with several project portfolio challenges, from ensuring the right mix of projects to meet organizational goals to evolving their measures to capture projects’ value to the organization.  This infographic explores the top challenges in project management and provides some simple tips for addressing them.

How Royal Philips Improved its IT Processes Using the PCF

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In this interview APQC talks to Peter Keukelaar, Quality Management Expert, from Royal Philips about the drivers behind its use of the PCF in its business transformation and process improvement efforts in IT.  Peter also discusses Royal Philips’ top-down, bottom-up implementation to drive buy-in for process improvement across the organization and the biggest challenge it faced during implementation.

 

 

How are Professional Service Firms Applying the PCF? Survey Results are In!

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APQC conducted a survey to understand how organizations leverage the Process Classification FrameworkSM (PCF) and overcome implementation challenges. What it found was that over three-quarters of professional service (PS) firm respondents use the PCF in their client engagements for process development work and to establish a standardized language across the organization. This infographic highlights the key findings on how PS firms use the PCF with their clients and  the challenges they face in those client engagements.

How are Your Peers Using the PCF? Preliminary Survey Results Revealed

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APQC is currently conducting a survey to understand how organizations are leveraging the Process Classification FrameworkSM (PCF). Preliminary results from the survey indicate that most organizations do not fully embrace a continuous improvement culture. Furthermore most organizations tend to apply the PCF for organizing their processes and as a starting point for their process improvement efforts.  The infographic below represents our preliminary findings from the survey, and we'd like to know if they are representative of your organization's processes as well.

Want Big Data to Help Process Improvement? Fix Your Plumbing

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I recently chatted with Ron Webb, executive director of open standards research at APQC about the intersection of Big Data and business process management (BPM). During our conversation Ron shared his perspective on the role of Big Data in process management, how to effectively match measures to purpose, and the role of people in Big Data and BPM.

APQC: What role do you see Big Data playing in process management? What are its current limitations?

Back to Basics: Why We Need Process Frameworks

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Recently my teenage son has begun preparing for his inevitable independence by learning how to cook. It all started with simple banter—I told him that one cannot live on toast and microwavable mac and cheese forever. However, I’m pretty sure it wasn’t his dietary concerns but comments from his friends that many girls appreciate a guy that can cook that actually won him over.