How Different is Procurement in Service and Manufacturing Organizations?

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In September APQC conducted a survey to provide a better understanding of how some proposed structural changes, specifically centered on the procurement and products and service delivery sections, to APQC's Process Classification Framework® (PCF) would affect its end users. This infographic looks at findings, specifically the differences between procurement in manufacturing and service organizations.

Creating a Culture Shift through Knowledge and Process Management

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When a large organization rapidly grows through acquisition, it acquires more than a new book of business. It also acquires the many processes each newly acquired company has been using to do its work. Very often, these processes are different from the way the parent company has always done things, leading to inconsistencies, inefficiency, and confusion. Standardizing processes across a growing organization is a tough challenge, but when accomplished with the right framework and approach, the benefits can be tremendous.

Keys to Integrating Lean and Financial Planning Analytics For Process Improvement

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What are the challenges in integrating Lean and financial planning analytics to achieve breakthrough process improvements? Brian Higgins, Principal at Management Resource Technologies talked to APQC about that and how Management Resource Technologies created over create over $30 million in financial improvements.

The Road to Benchmarking Success Starts with Asking the Right Questions

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What is the key to creating and maintaining a quality benchmarking methodology?

APQC recently talked to Kathryn Kendall and James Moore of MSS Management Consulting about best practices for quality benchmarking. Among the topics discussed were mistakes people make, engaging senior staff, and identifying right KPIs.  

Kathryn and James will present “On the Road to Quality with Benchmarking Best Practices” a breakout session at APQC’s 2015 Process Conference on October 29-30.

What are the Key Data Analytics and Visualization Topics of Interest?

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Due to the popularity of its recent webinar Best Practices in Data Visualization, APQC conducted a short poll to guide its thinking on additional research content in data analytics and visualization. This infographic is a summary of the findings on the top data analytics and visualization topics and the context areas (e.g., process management or knowledge management) for the topics.

Role of Customer and Analytics in Creating the Perfect Order

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APQC recently held a webinar to discuss how companies reimage their order management processes to increase revenue, brand visibility, and customer satisfaction. Genpact’s Dipanjan Das and Rana Saha collectively responded to the follow-up questions from the webinar:

How do we improve the customer experience through the order management process?

A Better Way to Implement Business Software Solutions: Aligning Process, Information, and Technology

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I was recently able to speak with Tim Allen, vice president at Project Consulting Group (PCG) about the common pitfalls of implementing ERP, CRM, and BI systems.  Often these implementations are driven by rapid execution strategies designed to save time and money, with little or no consideration for the correct alignment of the technology with the company’s mission critical process. In many cases, the company is not able to garner true ROI from the software investment and employees actually end up using only a small portion of the software functionality.

Using Analytics to Drive Process Improvement and Customer Loyalty

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I was recently able to speak with Dipanjan Das, Vice President of  Order to Cash Practice and Rana Saha, Transformation Leader at Genpact  about how organizations can use predictive analytics to re-design their order management process to match customer needs; resulting in increased revenue, brand visibility, and customer satisfaction.  

Dipanjan and Rana will be speaking on our free webinar on July 30 at 11:00 a.m. CDT:  Using Analytics to Re-envision Order-Management Processes for Improved Customer Loyalty

What are the Top Challenges for Organizational Performance Management?

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As we started to prepare for 2015, APQC surveyed over 300 business excellence practitioners to understand their common challenges and priorities for upcoming year, including organizational performance management. What we found was that most organizations continue to struggle with establishing a performance culture and ensuring they are using the “right” set of measures. This infographic explores the top challenges in performance management and provides some simple tips for addressing them.


The Advantages of Value-Based Process Segmentation

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I recently able to speak with Mathias Kirchner, Managing Director and Co-CEO at BPM-D  Inc., about how organizations can differentiate between which processes provide a competitive advantage and have a high impact on strategic value drivers and commodity processed which are more routine in nature.  

 Mathias will be speaking on our free webinar on June 17 at 11:00 a.m. CDT:  Targeting Value in a Digital World.