Integrating Knowledge and Learning into How You Accomplish Work

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I was thinking about the relationship between access to knowledge and quality of learning.  It started when I was working on a project in which I needed to embed a video file into a content piece. My mind went completely blank and I had to rummage through my organization’s SharePoint site and Wikis to figure out the process to embed a simple video. Please feel free to laugh— sometimes I am technically challenged or a “complete Luddite” according to my teenage son.

Want Process Improvement Initiatives to Work? Start Small.

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What are keys to successful process improvement initiatives that overcome resistance? At United Illuminating, dashboards and status reports were implemented despite employees being skeptical at first.  Phil Surato, Manager of Project Management Strategy and Mary Lou Palmieri, Director Portfolio Services at United Illuminating talk about how they implemented dashboards & status reports despite resistance.

What Are the Biggest Challenges for Process Management in 2016?

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As we started to prepare for 2016, we surveyed over 200 process and performance management practitioners to understand their common challenges and priorities for the upcoming year, including process management. What we found was that most organizations continue to struggle with moving from a function-based to process-thinking organization.

This infographic explores the top challenges in process management and provides some simple tips for addressing them.

Recognizing the Impact of the New Revenue Recognition Rules

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The Financial Accounting Standards Board (FASB) and the International Accounting Standards Board (IASB) have issued their long-awaited converged standards on revenue recognition. The rules govern how and when revenue can be recognized in different industries. In essence, the new rule will do away with current industry-specific accounting practices and instead apply a single set of principles to all revenue transactions.

How FMC Created an Innovative Environment

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Tamara Viles and Kim Glover of FMC Technologies Inc. give a preview of their 2015 APQC Process Conference break out session on supporting innovation and collaboration for process improvement.

Engaging the Organization in Advanced Quality Planning

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I recently able to speak with Juan Loera, quality manager at MasterTag, about the basic tools used to support advanced quality planning (AQP) and how to engage the organization so quality efforts meet customer needs.  

Juan will be speaking on our free webinar on October 22 at 11:00 a.m. CDT: Advanced Quality Planning - How Far in Advance, and Who Should Join the Party

In your experience what aspect of AQP do most organizations struggle with?

How Different is Procurement in Service and Manufacturing Organizations?

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In September APQC conducted a survey to provide a better understanding of how some proposed structural changes, specifically centered on the procurement and products and service delivery sections, to APQC's Process Classification Framework® (PCF) would affect its end users. This infographic looks at findings, specifically the differences between procurement in manufacturing and service organizations.

Creating a Culture Shift through Knowledge and Process Management

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When a large organization rapidly grows through acquisition, it acquires more than a new book of business. It also acquires the many processes each newly acquired company has been using to do its work. Very often, these processes are different from the way the parent company has always done things, leading to inconsistencies, inefficiency, and confusion. Standardizing processes across a growing organization is a tough challenge, but when accomplished with the right framework and approach, the benefits can be tremendous.

Keys to Integrating Lean and Financial Planning Analytics For Process Improvement

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What are the challenges in integrating Lean and financial planning analytics to achieve breakthrough process improvements? Brian Higgins, Principal at Management Resource Technologies talked to APQC about that and how Management Resource Technologies created over create over $30 million in financial improvements.

The Road to Benchmarking Success Starts with Asking the Right Questions

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What is the key to creating and maintaining a quality benchmarking methodology?

APQC recently talked to Kathryn Kendall and James Moore of MSS Management Consulting about best practices for quality benchmarking. Among the topics discussed were mistakes people make, engaging senior staff, and identifying right KPIs.  

Kathryn and James will present “On the Road to Quality with Benchmarking Best Practices” a breakout session at APQC’s 2015 Process Conference on October 29-30.