Thinking ‘Small Engagement’ to Get ‘Big’ Results in Process Improvement

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APQC chatted with Dr. Angela Johnson, CI Manager at DTE Energy, and Carmen Bender about how creating a culture of change in process takes engaging leaders and focusing on small group success.

Angela and Carmen will be leading the breakout session Engaging Leaders and Employees Through the Journey of Change at APQC’s 2016 Process Conference Oct. 3-7.

Q. What was the challenge which made more employee engagement a priority for DTE Energy?

Five Keys to Make the Process Equal the Customer Experience

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APQC recently talked to Matts Rehnstrom of Clean Stream about the five keys to making sure your processes make the customer experience better. Matts Rehnstrom is the Shaper of Business Excellence and has more than 25 years of experience with leadership and business development.  He will be leading a breakout out session at APQC’s 2016 Process Conference October  3-7.

Can ‘The Internet of Everything’ Transform BPM?

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APQC recently talked to Charlie Martin, Director in Cisco Advanced Services, about how process can leverage the ‘Internet of Everything’ to transform business process management.

Charlie will be leading the Unlocking Business Process Transformation: Leveraging the Internet of Everything breakout session at APQC’s 2016 Process Conference Oct. 3-7.

You can connect with Charlie on LinkedIn.

How Allison Transmission Did Enterprise Wide Process Transformation

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 Jeff Mooers, IT Manager Business Services at Allison Transmissions and Claire Wybrow, Business Architect at Allegient LLC, explain how the company launched an enterprise-wide transformation to unify and curate all official business processes and policies.

Learn more about APQC’s 2016 Process Conference is October 3-7.

 

Engaging the Business in Data-Driven Decision Making

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I recently had the chance to interview  Alice Chung, Senior Manager of Field Operations & Information Management at Genentech about understanding the value of data-driven decision making and how to engage the business to meet its needs and overcome resistance. 

Business Case for Building a Data-Driven Culture

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I recently interviewed Eric Siegel, founder of Predictive Analytics World and author of Predictive Analytics: The Power to Predict Who Will Click, Buy, Lie, or Die, about how to build a data-driven organization.

Putting Agility into How You Do Business

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According to PWC’s 2016 CEO survey, more than half of the participating CEOs believe that due to the fast pace of change of the business environment—disruptive technologies, internet of things, more demanding customers, growing regulations, etc.—organizations see more threats and opportunities on the horizon than they did three years ago. However, most of the CEOs are concerned that their organizations lack the skills and flexibility necessary to identify and deal with new opportunities and threats.

You Defined Your Process, Now What?

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Recently I had the opportunity to talk to one of the MosaiQ™ advisory council members, Claire Wybrow, enterprise business architect at Allegient, LLC., about her experience with using MosaiQ in the beta environment.

What are some of the big challenges you have faced recently?

Want Better Process Management? Think Knowledge Management

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In our blog series lately, you’ve heard many of us talking about the intersection of process and knowledge management, particularly in regard to MosaiQ. However, the real disparity between knowledge management and process management became apparent to me at a conference last year; during a presentation I gave on effective ways to use process frameworks.

Integrating Knowledge and Learning into How You Accomplish Work

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I was thinking about the relationship between access to knowledge and quality of learning.  It started when I was working on a project in which I needed to embed a video file into a content piece. My mind went completely blank and I had to rummage through my organization’s SharePoint site and Wikis to figure out the process to embed a simple video. Please feel free to laugh— sometimes I am technically challenged or a “complete Luddite” according to my teenage son.