Life Hacks For Better Process

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We all have that one relative or friend that is constantly sharing articles or videos on all the ways you can use common household items in ways you’ve never imagined. The deluge of “15 ways to use vinegar” or “plastic bottle hacks” got me to thinking about one of the best parts of my job. Yes that sounds like a stretch but there really is a connection.

Starting the Journey Towards Being a Process Thinking Organization

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I recently talked to David Sebel at Philips Lighting about what goes into starting an organization down the path of setting up a business process management (BPM) vision and strategy, governance, and organization.

How Understanding Behavior Will Improve Process Performance

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I talked to Russ Gould of Kofax about the role of behavioral analysis in improving process outcomes. 

How DTE Energy Thought Small and Got Big Process Results

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APQC chatted with Dr. Angela Johnson, CI Manager at DTE Energy, about how creating a culture of change in process takes engaging leaders and focusing on small group success.

Go here for more information about APQC’s Process & Performance Management Conference.

If You Want Process Improvement to Work, Explain the Why

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I recently talked to Adi Yahas of Amdocs about its agile project management journey. Particularly around the techniques, tools, and best practices that Amdocs used to overcome the complicated challenges involved with adopting Agile across a large organization.

5 Ways Smart Companies Improve Customer Experience Through Better Process

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During the 2016 APQC Process Conference Matts Rehnstrom of Clean Stream talked about the five keys to making sure your processes make the customer experience better.

Go here for more information about APQC’s Process & Performance Management Conference.

 

What’s the Secret to Process Management People Actually Use? Make it Easy!

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I recently talked to Karen Appleby of Salo and Beata Christie of CF Industries about how to use process to support growth initiatives. Particularly around their experiences with an acquisition that had resulted in significant changes for CF Industries and the implementation of a new ERP and legal structure affected nearly every company process.

Why Process Improvements Evaporate: Take 3 Steps Forward Without 2 Steps Back

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During APQC’s 2016 Process Conference Shelley Sweet of i4Process explored common roadblocks and provides a proven model for successfully implementing process improvement initiatives throughout the entire organization.

Go here for more information about APQC’s Process & Performance Management Conference

 

Process Measurement Equals Better Process Improvement

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In the first quarter of 2017, APQC conducted its bi-annual survey to understand how organizations leverage its Process Classification Framework (PCF) ® to provide insights on the common applications and guidance around implementation tactics and common barriers.

Why do people use frameworks?

Why Better Process Means Better Foundation and Less Risk

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Today is “Everything You Do Is Right Day,” which reminds me of the role process plays in smoothing the way organizations run and how they can have more “up” than “down” days.  We’ve previously discussed why process is great (from creating clarity to alignment). However, organizations often overlook process’s greatest benefit of all—supporting organizations’ ability to change.