How DTE Energy Thought Small and Got Big Process Results

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APQC chatted with Dr. Angela Johnson, CI Manager at DTE Energy, about how creating a culture of change in process takes engaging leaders and focusing on small group success.

Go here for more information about APQC’s 2017 Process & Performance Management Conference.

If You Want Process Improvement to Work, Explain the Why

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I recently talked to Adi Yahas of Amdocs about its agile project management journey. Particularly around the techniques, tools, and best practices that Amdocs used to overcome the complicated challenges involved with adopting Agile across a large organization.

5 Ways Smart Companies Improve Customer Experience Through Better Process

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During the 2016 APQC Process Conference Matts Rehnstrom of Clean Stream talked about the five keys to making sure your processes make the customer experience better.

Go here for more information about APQC’s 2017 Process & Performance Management Conference.

 

What’s the Secret to Process Management People Actually Use? Make it Easy!

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I recently talked to Karen Appleby of Salo and Beata Christie of CF Industries about how to use process to support growth initiatives. Particularly around their experiences with an acquisition that had resulted in significant changes for CF Industries and the implementation of a new ERP and legal structure affected nearly every company process.

Why Process Improvements Evaporate: Take 3 Steps Forward Without 2 Steps Back

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During APQC’s 2016 Process Conference Shelley Sweet of i4Process explored common roadblocks and provides a proven model for successfully implementing process improvement initiatives throughout the entire organization.

Go here for more information about APQC’s 2017 Process & Performance Management Conference

 

Process Measurement Equals Better Process Improvement

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In the first quarter of 2017, APQC conducted its bi-annual survey to understand how organizations leverage its Process Classification Framework (PCF) ® to provide insights on the common applications and guidance around implementation tactics and common barriers.

Why do people use frameworks?

Why Better Process Means Better Foundation and Less Risk

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Today is “Everything You Do Is Right Day,” which reminds me of the role process plays in smoothing the way organizations run and how they can have more “up” than “down” days.  We’ve previously discussed why process is great (from creating clarity to alignment). However, organizations often overlook process’s greatest benefit of all—supporting organizations’ ability to change.

Four Reasons to Love Process on Valentines Day

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For me process, much like love, makes the world go round.

Challenges and Benefits of Multi-Divisional ERP Implementation for BPM

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During APQC’s 2016 Process Conference Todd Anderson of Stryker talked about challenge of implementation of a multi-divisional ERP and how to develop a plan in partnership with the business and facilitate execution.

Go here for more information about APQC’s 2017 Process & Performance Management Conference.  Super Early Bird pricing is still available.

5 Biggest Benchmark Problems and How To Fix Them

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As you may have heard from us a few times, benchmarking is a top tool used by leadership teams to support decision making. So, to dig into that topic, APQC surveyed over 300 professionals—across functional boundaries—to understand their common benchmarking practices and the value derived from benchmarking. What we found is that benchmarking does indeed play a vital role in many organizations.