Assess BPM Past To Create Better Process Management Future

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Many of you may have heard me say, "you have to know where you have been, to know where you are going." Not only does this give you the foundation to know what you need to plan for, but frankly, it's also always good policy to acknowledge the past before moving on.

So that's what I wanted to share with you all today. As we prepare for a new year filled with exciting research, I wanted to take some time to share-in my opinion-our best research from 2018. 

People Engagement and Digital Savvy to Deliver Value in Your Process Management

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In October, process and performance management professionals from around the globe came together in Houston for APQC’s Annual Process and Performance Management Conference. This year’s event—titled Evolving for the Digital Age—was a recognition of the shifts in leaderships’ expectations and business environments are transforming process management’s role.

How To Overcome and Sustain a Process Framework

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I recently spoke with Evelyn Brisibe, senior performance excellence advisor at AltaLink to discuss change management and its ability to help organizations introduce, implement, and sustain a process management framework and mindset.

How do you define a process management mindset?

Revealing Common Mistakes Using Benchmarks and Analytics To Improve Performance

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APQC asked process management experts about the keys to driving decisions with data, common mistakes while using benchmarks and analytics, and why selecting the right measures is so critical. These experts will be speaking at APQC’s Process & Performance Management Conference October 1-5.

The roundtable participants include:

Tools and Culture: Stumbling Blocks for Effective Data and Analytics

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I recently spoke with Kevin De Pree, vice-president of Rand Group, to discuss the common organizational challenges related to data and analytics and gaps in common analytics to support organizations’ data and analytics needs.   

Why do organizations continue to struggle with foundational elements of culture and effective application for data and analytics?

Why Process Models and Value Chains Are Critical to Success

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APQC asked process management experts about the importance of value chain in process improvements, and tactics to create sustainable improvements. These experts will be speaking at APQC’s Process & Performance Management Conference October 1-5.

How Better Business Strategy Starts With Business Integration

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APQC asked process management experts about business integration, silo busting, and identifying and minimizing risk. These experts will be speaking at APQC’s 2018 Process & Performance Management Conference October 1-5.

The roundtable participants include:

  1. Bobbi O’Connell, Rockwell Collins - Bobbi has been at Rockwell Collins for 9 years in roles related to Lean, continuous improvement, and process management and holds a Masters in Business Administration.

Need for Speed? Agile and Flexible Project Management

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As noted earlier this year, a key theme for process and performance management professionals is the need to re-evaluate our old and adopt new capabilities to stay relevant in today’s business environment. Previously we had discussed the growing need to elevate customer focus and key methodologies (e.g., customer journey maps and design thinking) teams can use to achieve customer centricity.

10 Best Practices to Improve Your Process Automation Program

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Robotic process automation (RPA) is undoubtedly a topic of high interest to most organizations. Its potential, combined with the growing accessibility and maturity of RPA technologies, is positioning RPA as a key tool in the organizational toolbox. Furthermore, process automation is at the heart of most organizations’ digital transformation—to achieve improved efficiency and reduce costs. But beyond these more tangible drivers lurks another motivating factor: the hype around process automation.

Design Thinking: Doorway to Improved Process Problem Solving?

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 “I suppose it is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail.”
Abraham H. Maslow, Toward a Psychology of Being