5 Biggest Benchmark Problems and How To Fix Them

Holly Lyke's picture

As you may have heard from us a few times, benchmarking is a top tool used by leadership teams to support decision making. So, to dig into that topic, APQC surveyed over 300 professionals—across functional boundaries—to understand their common benchmarking practices and the value derived from benchmarking. What we found is that benchmarking does indeed play a vital role in many organizations.

Why Digital Transformation and Process Is So Challenging

Holly Lyke's picture

APQC spoke to Andrew Spanyi about digital transformation, why it’s so challenging and how organizations can do it well. Andrew Spanyi was a keynote speaker at APQC’s 2017 Process Conference. He coaches process owners and provides guidance on centers of excellence (CoE). Andrew’s contribution to process management is recognized internationally.

Spookiest Nightmare of Process Management

Holly Lyke's picture

With Halloween approaching, we started talking about the ideas of fear and process management, which lead to someone posing the question, “what’s the scariest process management nightmare?”

How Process Management is Like Teenage Boys?

Holly Lyke's picture

As many of you know by now, I’m the proud parent of a high school student, with all the joys and frustrations that entails. I was recently struck with how much being a parent is like managing a business. Think about it. There are:

  • performance measures to monitor—grades and standardized tests,

  • workflows to manage—time management and study habits, and

  • employees to engage—celebrating successes, keeping morale high, and working with my son to embrace changes to study habits and prioritizing assignments over video games.

Building Decisions into Process Models

Holly Lyke's picture

I was recently able to speak with Will Thomas, vice president enterprise sales Americas at Signavio, about decision modeling, its impact on process modeling, and some advice for getting started on integrating the two.

2 Biggest Challenges to Optimizing the Customer Onboarding Process

Holly Lyke's picture

APQC recently chatted with Darren Rehrer and David Kazel of Centric Consulting about the challenges and benefits of optimizing customer onboarding in a digital age.

Darren and David will be leading a breakout session at APQC’s 2016 Process Improvement Conference Oct. 3-7: Optimizing the Customer Onboarding Process in a Digital Age.

How Smart Organizations Overcome Process Improvement Roadblocks

Holly Lyke's picture

APQC recently talked to Shelley Sweet, president of i4 Process, about why overcoming roadblocks to implement process improvement initiatives proves to be so difficult.  She provides a unique 3-PEAT method of modeling processes and analyzing data that accelerates operational improvements, and builds leaders and employees who sustain operational excellence.

Why Finance Has No Incentives for Process Improvements and How To Change It

Holly Lyke's picture

APQC recently chatted with Gabriel Zubizarreta on the challenges of process improvement in finance departments and why leveraging change is about culture.
Gabe will be leading the breakout session, Leveraging Change for Process Improvement, at APQC’s 2016 Process improvement Conference Oct. 3-7

Thinking ‘Small Engagement’ to Get ‘Big’ Results in Process Improvement

Holly Lyke's picture

APQC chatted with Dr. Angela Johnson, CI Manager at DTE Energy, and Carmen Bender about how creating a culture of change in process takes engaging leaders and focusing on small group success.

Angela and Carmen will be leading the breakout session Engaging Leaders and Employees Through the Journey of Change at APQC’s 2016 Process Conference Oct. 3-7.

Q. What was the challenge which made more employee engagement a priority for DTE Energy?

Five Keys to Make the Process Equal the Customer Experience

Holly Lyke's picture

APQC recently talked to Matts Rehnstrom of Clean Stream about the five keys to making sure your processes make the customer experience better. Matts Rehnstrom is the Shaper of Business Excellence and has more than 25 years of experience with leadership and business development.  He will be leading a breakout out session at APQC’s 2016 Process Conference October  3-7.