Why Process Models and Value Chains Are Critical to Success

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APQC asked process management experts about the importance of value chain in process improvements, and tactics to create sustainable improvements. These experts will be speaking at APQC’s Process & Performance Management Conference October 1-5.

How Better Business Strategy Starts With Business Integration

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APQC asked process management experts about business integration, silo busting, and identifying and minimizing risk. These experts will be speaking at APQC’s 2018 Process & Performance Management Conference October 1-5.

The roundtable participants include:

  1. Bobbi O’Connell, Rockwell Collins - Bobbi has been at Rockwell Collins for 9 years in roles related to Lean, continuous improvement, and process management and holds a Masters in Business Administration.

Need for Speed? Agile and Flexible Project Management

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As noted earlier this year, a key theme for process and performance management professionals is the need to re-evaluate our old and adopt new capabilities to stay relevant in today’s business environment. Previously we had discussed the growing need to elevate customer focus and key methodologies (e.g., customer journey maps and design thinking) teams can use to achieve customer centricity.

10 Best Practices to Improve Your Process Automation Program

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Robotic process automation (RPA) is undoubtedly a topic of high interest to most organizations. Its potential, combined with the growing accessibility and maturity of RPA technologies, is positioning RPA as a key tool in the organizational toolbox. Furthermore, process automation is at the heart of most organizations’ digital transformation—to achieve improved efficiency and reduce costs. But beyond these more tangible drivers lurks another motivating factor: the hype around process automation.

Design Thinking: Doorway to Improved Process Problem Solving?

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 “I suppose it is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail.”
Abraham H. Maslow, Toward a Psychology of Being

Preparing for a Process Management Paradigm Shift

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There are moments in your life that are seared into your memory. This usually happens because they either fundamentally change how you think about or tie together fragmented ideas you hold about the world around you. The underlying rules and patterns of existence. For me one of those moments was the introduction of the paradigm shift concept. The first time I ever heard the phrase paradigm shift was, ironically, in a literature class. Here we were introduced to Kuhn’s Structure of Scientific Revolutions, the Kuhn Cycle, and the concept of paradigm shifts.

Using End-to-End Processes to Improve Customer Service is a ‘No Brainer’

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February 27 was “No Brainer Day.” Time to take a deep breath, stop second-guessing your decisions, and quit overanalyzing things. Sometimes, the obvious answer really is the best answer.

Where is Process and Performance Management Heading in 2018?

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As we rush full steam ahead into a year of new promises, fresh starts, and of course challenges. I’d like to take the opportunity to first reflect on 2017 and how it’s set the stage for great things in 2018.

Why Process Automation Won’t Cure Inefficiency

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“The first rule of any technology used in business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency” –Bill Gates

Better Process Management Through Improved Customer Service and Experience

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I talked to Roy Barnes, author of ‘Customer Experience for Dummies’ about the difference between customer service and customer experience and how better process improvement matters for both.