How To Overcome and Sustain a Process Framework

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I recently spoke with Evelyn Brisibe, senior performance excellence advisor at AltaLink to discuss change management and its ability to help organizations introduce, implement, and sustain a process management framework and mindset.

How do you define a process management mindset?

Revealing Common Mistakes Using Benchmarks and Analytics To Improve Performance

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APQC asked process management experts about the keys to driving decisions with data, common mistakes while using benchmarks and analytics, and why selecting the right measures is so critical. These experts will be speaking at APQC’s Process & Performance Management Conference October 1-5.

The roundtable participants include:

Tools and Culture: Stumbling Blocks for Effective Data and Analytics

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I recently spoke with Kevin De Pree, vice-president of Rand Group, to discuss the common organizational challenges related to data and analytics and gaps in common analytics to support organizations’ data and analytics needs.   

Why do organizations continue to struggle with foundational elements of culture and effective application for data and analytics?

Why Process Models and Value Chains Are Critical to Success

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APQC asked process management experts about the importance of value chain in process improvements, and tactics to create sustainable improvements. These experts will be speaking at APQC’s Process & Performance Management Conference October 1-5.

How Better Business Strategy Starts With Business Integration

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APQC asked process management experts about business integration, silo busting, and identifying and minimizing risk. These experts will be speaking at APQC’s 2018 Process & Performance Management Conference October 1-5.

The roundtable participants include:

  1. Bobbi O’Connell, Rockwell Collins - Bobbi has been at Rockwell Collins for 9 years in roles related to Lean, continuous improvement, and process management and holds a Masters in Business Administration.

Need for Speed? Agile and Flexible Project Management

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As noted earlier this year, a key theme for process and performance management professionals is the need to re-evaluate our old and adopt new capabilities to stay relevant in today’s business environment. Previously we had discussed the growing need to elevate customer focus and key methodologies (e.g., customer journey maps and design thinking) teams can use to achieve customer centricity.

10 Best Practices to Improve Your Process Automation Program

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Robotic process automation (RPA) is undoubtedly a topic of high interest to most organizations. Its potential, combined with the growing accessibility and maturity of RPA technologies, is positioning RPA as a key tool in the organizational toolbox. Furthermore, process automation is at the heart of most organizations’ digital transformation—to achieve improved efficiency and reduce costs. But beyond these more tangible drivers lurks another motivating factor: the hype around process automation.

Design Thinking: Doorway to Improved Process Problem Solving?

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 “I suppose it is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail.”
Abraham H. Maslow, Toward a Psychology of Being

Preparing for a Process Management Paradigm Shift

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There are moments in your life that are seared into your memory. This usually happens because they either fundamentally change how you think about or tie together fragmented ideas you hold about the world around you. The underlying rules and patterns of existence. For me one of those moments was the introduction of the paradigm shift concept. The first time I ever heard the phrase paradigm shift was, ironically, in a literature class. Here we were introduced to Kuhn’s Structure of Scientific Revolutions, the Kuhn Cycle, and the concept of paradigm shifts.

Using End-to-End Processes to Improve Customer Service is a ‘No Brainer’

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February 27 was “No Brainer Day.” Time to take a deep breath, stop second-guessing your decisions, and quit overanalyzing things. Sometimes, the obvious answer really is the best answer.