Why Better Process Means Better Foundation and Less Risk

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Today is “Everything You Do Is Right Day,” which reminds me of the role process plays in smoothing the way organizations run and how they can have more “up” than “down” days.  We’ve previously discussed why process is great (from creating clarity to alignment). However, organizations often overlook process’s greatest benefit of all—supporting organizations’ ability to change.

Four Reasons to Love Process on Valentines Day

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For me process, much like love, makes the world go round.

Challenges and Benefits of Multi-Divisional ERP Implementation for BPM

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During APQC’s 2016 Process Conference Todd Anderson of Stryker talked about challenge of implementation of a multi-divisional ERP and how to develop a plan in partnership with the business and facilitate execution.

Go here for more information about APQC’s 2017 Process & Performance Management Conference.  Super Early Bird pricing is still available.

5 Biggest Benchmark Problems and How To Fix Them

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As you may have heard from us a few times, benchmarking is a top tool used by leadership teams to support decision making. So, to dig into that topic, APQC surveyed over 300 professionals—across functional boundaries—to understand their common benchmarking practices and the value derived from benchmarking. What we found is that benchmarking does indeed play a vital role in many organizations.

Why Digital Transformation and Process Is So Challenging

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APQC spoke to Andrew Spanyi about digital transformation, why it’s so challenging and how organizations can do it well. Andrew Spanyi was a keynote speaker at APQC’s 2017 Process Conference. He coaches process owners and provides guidance on centers of excellence (CoE). Andrew’s contribution to process management is recognized internationally.

Spookiest Nightmare of Process Management

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With Halloween approaching, we started talking about the ideas of fear and process management, which lead to someone posing the question, “what’s the scariest process management nightmare?”

How Process Management is Like Teenage Boys?

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As many of you know by now, I’m the proud parent of a high school student, with all the joys and frustrations that entails. I was recently struck with how much being a parent is like managing a business. Think about it. There are:

  • performance measures to monitor—grades and standardized tests,

  • workflows to manage—time management and study habits, and

  • employees to engage—celebrating successes, keeping morale high, and working with my son to embrace changes to study habits and prioritizing assignments over video games.

Building Decisions into Process Models

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I was recently able to speak with Will Thomas, vice president enterprise sales Americas at Signavio, about decision modeling, its impact on process modeling, and some advice for getting started on integrating the two.

2 Biggest Challenges to Optimizing the Customer Onboarding Process

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APQC recently chatted with Darren Rehrer and David Kazel of Centric Consulting about the challenges and benefits of optimizing customer onboarding in a digital age.

Darren and David will be leading a breakout session at APQC’s 2016 Process Improvement Conference Oct. 3-7: Optimizing the Customer Onboarding Process in a Digital Age.

How Smart Organizations Overcome Process Improvement Roadblocks

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APQC recently talked to Shelley Sweet, president of i4 Process, about why overcoming roadblocks to implement process improvement initiatives proves to be so difficult.  She provides a unique 3-PEAT method of modeling processes and analyzing data that accelerates operational improvements, and builds leaders and employees who sustain operational excellence.