4 Symptoms You have Organizational Silos

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Organizational silos are a pervasive challenge for most organizations and 73% of organizations feel that breaking down silos is vital to their success.

Turn and Face the Change: Best Practices for Improving Your Change Management

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Inevitably when I work on change management research, David Bowie’s “Changes” runs through my head.

“Still don't know what I was waitin' for
And my time was runnin' wild
A million dead end streets and
Every time I thought I'd got it made
It seemed the taste was not so sweet”

But what do song lyrics from 1971 have to do with business today?

How Do Your Digital Transformations Measure Up?

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Last month we discussed digital transformation and where so many organizations go wrong. Mainly the misunderstanding of what it means to be “transformational” and the need to connect your digital efforts to an overarching strategy.

Digital Transformation Doesn’t Work Without a Strategy

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Digital transformation is a high priority for many organizations—everyone is talking about it and organizations want to ensure it’s a strategic priority. Approximately three-quarters of process and performance management professionals report their organizations are undergoing a digital transformation.

Optimizing Process Improvements Through Personas

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There is an influx of technologies to help us improve the efficiency and effectiveness of our processes. However, whether we are working on automating process or improving the effectiveness of a manual process the end-results all have one thing in common—improving the lives of the people involved. Both the process worker and ultimate end-user of the process.

2019 Process Management Improvements Start With Better Data, Change, and Culture

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It’s the time of year again where we take stock of the trends and challenges impacting process and performance professionals in 2019. In other words what trends and topics are important to you? And even more importantly, what’s impeding the effectiveness of your work?

Queue drumroll.

Assess BPM Past To Create Better Process Management Future

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Many of you may have heard me say, "you have to know where you have been, to know where you are going." Not only does this give you the foundation to know what you need to plan for, but frankly, it's also always good policy to acknowledge the past before moving on.

So that's what I wanted to share with you all today. As we prepare for a new year filled with exciting research, I wanted to take some time to share-in my opinion-our best research from 2018. 

People Engagement and Digital Savvy to Deliver Value in Your Process Management

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In October, process and performance management professionals from around the globe came together in Houston for APQC’s Annual Process and Performance Management Conference. This year’s event—titled Evolving for the Digital Age—was a recognition of the shifts in leaderships’ expectations and business environments are transforming process management’s role.

How To Overcome and Sustain a Process Framework

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I recently spoke with Evelyn Brisibe, senior performance excellence advisor at AltaLink to discuss change management and its ability to help organizations introduce, implement, and sustain a process management framework and mindset.

How do you define a process management mindset?

Revealing Common Mistakes Using Benchmarks and Analytics to Improve Performance

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APQC asked process management experts about the keys to driving decisions with data, common mistakes while using benchmarks and analytics, and why selecting the right measures is so critical. These experts will be speaking at APQC’s Process & Performance Management Conference October 1-5.

The roundtable participants include: