Process Management—Another Solid Solution for Boosting HR Performance

Elissa Tucker's picture

In my last blog post I wrote about how HR shared service centers can be a powerful vehicle for perfecting HR operations—containing work force costs, speeding work force transactions, and delivering exceptional HR customer service. In this blog post, I want to talk about another strategy for improving the effectiveness and efficiency of the HR organization: process management.

Process management is an approach to governing the flow of work across an organization. When applied specifically to the HR organization, process management involves:

Perfecting HR Operations: The HR Shared Services Solution

Elissa Tucker's picture

At the start the year, I identified six priorities for HR. Among them was the imperative for HR to perfect its operations. In the article, Human Capital Management 2011, I wrote:

9 Keys to Managing Executive Performance

Elissa Tucker's picture

Now is the time for organizations to focus on executive performance. A recent survey of 1,800 executives conducted by global management consulting firm Booz & Company found:

“The majority of executives in all industries indicate that their companies lack ‘coherence’: They struggle with setting a clear and differentiating strategy, ensuring day-to-day decisions are in line with their strategy and allocating resources in a way that supports the strategy.”

Protect Your Organization’s Intellectual Capital

Elissa Tucker's picture

With the impending retirement of the Baby Boomer generation, the need for transferring knowledge is a business imperative. A recent BusinessWeek article, Intelligence Lost: The Boomers Are Exiting, notes “The loss of business intelligence and corporate knowledge, especially in R&D-focused organizations, could amount to billions of dollars in lost intellectual capital. Leaders must act fast.” If you are an HR leader, where do you start?

Leadership Skills Wanted. Help is Here.

Elissa Tucker's picture

More than three-quarters of organizations responding to APQC’s Work Force Capabilities 2011 survey indicated that senior management/executive leadership skills are somewhat or very difficult for them to secure. Eighty-six percent of these organizations plan to address this and other talent shortages by updating the content of their training and development courses and programs. APQC can help.

Executive Pay is Up. Is Your Organization Getting Its Money’s Worth?

Elissa Tucker's picture

Reports from The Economist, The Wall Street Journal, and The New York Times indicate that executive compensation has been on the rise. Help ensure your organization gets as much value as possible from its investments in the executive ranks by adopting best practices in executive performance management.

Employee Wellness. It’s Good Business.

Elissa Tucker's picture

It has taken half a century but wide-spread support for "wellness" is finally here. A majority of medium and large-size employers have implemented some form of health and productivity management (HPM) or employee wellness initiative. Common initiatives, aimed at improving employee health and productivity, include health-risk assessments, smoking cessation programs, and chronic condition management.

Resources to Help You Meet Your 2011 HR Objectives

Elissa Tucker's picture

2011 is more than halfway through. Find HR trend, benchmarking, and best practices content that can help you reach your human capital management (HCM) goals in my latest Webinar, Now in the Knowledge Base: Human Capital Management.

In this recording, I introduce our newest content on HCM topics such as:

Filtering Out Jobless Applicants: Do We Think or Know It’s Good for Business?

Elissa Tucker's picture

In today’s New York Times, Catherine Rampell reports that some employers are discouraging the unemployed from applying for job openings and/or filtering out jobless applicants. Rampell’s article, “The Help-Wanted Sign Comes With a Frustrating Asterisk,” lists a number of reasons why employers may be taking this step, some of which I have listed below. 

The Technical Talent Challenge: Are You Prepared?

Elissa Tucker's picture

Amidst economic struggles and high unemployment levels, skills shortages endure. Particularly persistent and acute is the shortfall of scientific, technical, engineering, and mathematical (STEM) talent. Consider these findings from APQC’s recent Work force Capabilities survey.