How Ericsson Achieves HR Efficiency on a Global Scale

Elissa Tucker's picture

Swedish telecommunications company Ericsson AB has been on a journey to deliver HR services, to its nearly 100,000 employees worldwide, with increasing levels of efficiency and quality. Recently, I interviewed Ericsson’s Carlos Ballester via email to learn about Ericsson’s transition from a regional to a global HR services delivery model. Ballester, who is head of Ericsson’s global center of excellence for time, payroll, and benefits and head of its HR shared services center in Madrid, also described the benefits and challenges that have come with this change.

Engagement Must Be More Than a “Flavor of the Week”

Elissa Tucker's picture

The percentage of U.S. workers quitting has soared to a high not seen since 2001, reported The Economist just last week. With low unemployment and a surplus of job openings, employers need to strike a balance: They must find ways to get the most from their existing workers, while also providing a positive work experience that employees will be reluctant to leave. In short, employers need proven practices for engaging employees.

Top 10 Ways to Prevent Turnover

Elissa Tucker's picture

Tight Labor Market Signals It’s Time to Step Up Retention Efforts

Much attention is being paid to the possibility that automation will spur joblessness. This makes it easy to lose sight of the fact that there are too few workers to fill job openings today.

Diversity Lessons from Men in Tech

Elissa Tucker's picture

Much press attention has been given to the experiences of women working in technology companies. Patricia Salgado Ph.D., a fellow at the Institute for Social Innovation at Fielding Graduate University in Santa Barbara California, has uniquely focused on the men working in the tech industry, conducting research into their experiences of gender diversity.

Why It's Time to Digitalize Global Rewards

Elissa Tucker's picture

Digitalizing HR is a hot topic promising many benefits for employers and employees. In a recent email interview, Stuart Smith of Conduent, explained to me why there’s so much excitement around digitizing rewards. 

Why Digital HR is a Big Deal for All

Elissa Tucker's picture

On a recent APQC webinar, Georg Lange described his experience digitalizing the HR function at global agribusiness Syngenta. I asked Georg to answer some basic questions on this emerging topic. Following are his answers about why HR digitalization matters to all. 

Changing Times for HR Shared Services

Elissa Tucker's picture

The focus of HR shared services is changing. Fewer organizations are wrestling with how to implement HR shared services. More are challenged with improving HR shared services performance.   

Rethinking Talent Development

Elissa Tucker's picture

The 5 W’s of Learning in 2018 Have Employers Asking—How??

Three Questions Every Employer Should Ask in 2018

Elissa Tucker's picture

It’s that time again—time for the annual flurry of predictions about the world of work in the new year and beyond. The list of trends that are forecasted to change the future of work is long. 

6 Tips for Creating Strategic Plans That Actually Get Implemented

Elissa Tucker's picture

2017 is quickly coming to a close and business professionals across the globe are engaged in a common annual ritual. They are assessing how well their organization performed over the past year and crafting plans for a more successful 2018.