7 Steps To Knowledge Management Strategic Planning Success

Darcy Lemons's picture

APQC research tell us that a documented KM strategy is an accelerator of KM maturity, and over the past couple of years, you’ve probably heard us talk once or twice (maybe three or four times) about the importance of documenting your organization’s KM strategy. You may have thought to yourself, “I got it! Been there, done that. C’mon APQC, what’s next?”

Process Management, Knowledge Management, and Reese’s® Peanut Butter Cups

Darcy Lemons's picture

At APQC we often discuss the benefits of process management (PM) and knowledge management (KM). From our perspective, the two disciplines are intricately intertwined. After all, processes require the knowledge and experience of an organization’s employees to be successful and knowledge management is most successful when it aligns with and supports the business of the organization, which often is represented in its core business processes.