APQC takes on KMWorld 2016!

Cindy Hubert's picture

Countdown is on! I will be attending KMWorld 2016 November 14-17in Washington DC, and I’m bringing along 4 of my APQC colleagues – Darcy, Lauren, Zakiya, and Jennifer. Jane Dysart and her group put on a wonderful week and we get to be part of that in a big way!

5 Ways Knowledge Management Can Impact a Merger or Acquisition

Cindy Hubert's picture

I must admit that I’m jumping on the band wagon of people reacting to and commenting on the merger of Microsoft and LinkedIn. I immediately thought about some work that APQC and one of our past Knowledge Management (KM) Advanced Working Groups did that was focused on the role of KM during a merger or acquisition.

Maximize Your APQC 2016 KM Conference Experience

Cindy Hubert's picture

Have I told you (lately) how excited I am about APQC’s 2016 KM conference?  If not, let me tell you now, I am JAZZED!  And so are my colleagues at APQC.  It’s our 21st annual KM conference and we have been preparing to see you since last year’s conference.   

Will Cognitive Computing Kill the "Teachable Moment"?

Cindy Hubert's picture

Back in 2014, I attended the Parenteral Drug Association (PDA) conference and we talked a lot about the teachable moment. If this term is new for some of you, the “teachable moment” refers to a time when an individual is most receptive to learning something. It includes the idea that the thing learned at that moment, when the individual needs to know or use it, is likely to be deeply impressed on the person.

You Can Measure the Impact of KM and, More Importantly, You Should

Cindy Hubert's picture

During one of the general sessions at APQC’s 2015 Process Conference a couple of weeks ago, the question came up, “How do you quantify the benefit of knowledge management (KM)?”

2 Big Misnomers About Knowledge Management - And 3 Ways to Get It Right

Cindy Hubert's picture

Harvard Business Review’s recent article, “Managing Your Mission-Critical Knowledge,” prompted me to speak my mind about what really works in KM. Authors Martin Ihrig and Ian MacMillan emphasize the importance of knowing your organization’s knowledge assets, and I’d agree with them. However, I think the authors overlook important and foundational principles of knowledge management.

5 Ways To Get Leaders to Buy Into Change Management

Cindy Hubert's picture

The most memorable words of advice I’ve heard for people leading change is to play out your hunches; roll with the punches; and make the best of what comes your way. It’s catchy and easy to say, but much more difficult to figure out the science and art of “hunches and punches.”  How do KM leaders get leaders at all levels in the organization ready for changes that inevitably come from building a program focused on helping knowledge flow? 

Why is managing the change process in KM so hard?

Cindy Hubert's picture

Admittedly, I have carried a banner (and passion) for knowledge management (KM) for 2 decades. APQC’s research and hands-on work with our members has resulted in a proven framework and a formula for successfully implementing KM; yet we hear time and time again of “failed” KM implementations. We go into strategic design and planning knowing that one of the 2 variables in every KM implementation is culture. And, still, how people react to KM is what keeps us up at night. What gives?