Sometimes It's Not the Thought that Counts

Michelle Cowan's picture

Good intentions are fine when it comes to giving gifts to people you don't know very well, being late for dinner even though you left work early, or forgetting to buy milk even though you wrote it on your list, but they are not enough to make a business successful. Sure, I want to do business with organizations that have the best intentions at heart. But I also expect those organizations to take action on their intentions. If I don't see actions and results, forget about keeping my support or my business.

Read All About It! Recently Published APQC Reports

Marisa Brown's picture

Here are some of the newest additions to APQC's bookshelf. All are free to APQC members and available for purchase by everyone else. 

Business Excellence: Using Process Frameworks and Reference Models to Get Real Work Done

Financial Management: Effectively Managing Risk Across the Enterprise

Stuck in a Rut?

Michelle Cowan's picture

It's difficult to shake off old patterns, especially when those patterns are dysfunctional processes in an organization. Most organizations have processes that they know do not work, and yet they hold onto them—sometimes for years.

A Love Letter to Measurement

Michelle Cowan's picture

Ah, measurement… It's been too long since I wrote to you. You do such wonderful things for us in business. You show us how everyone is performing right now and warn us when there could be trouble ahead. What's more, you make new things happen and help people see how far we've come.

In Search of the Perfect Process

Michelle Cowan's picture

The word is out: perfectionism stifles improvement. In our personal lives, most of us know that perfectionism can lead to procrastination, a mass of unfinished (because they are "imperfect") projects, wasted time, frustration, inaction, and low self-esteem. Despite this knowledge and many people's ability to accept imperfection in their everyday lives, perfection often permeates the work environment, many times without anyone realizing it.

Hey, All You Daredevils!

Michelle Cowan's picture

Love risk but hate loss?  You're not alone.

“This new market strategy is great… but what if we lost one of our key clients?” “This product has the potential to make a huge splash… but should we stray too far from what we are known for?” “This improvement proposal could improve our efficiency, safety, and alignment significantly… but the up-front cost is pretty high.”

In Case You'd Like to Know...

Michelle Cowan's picture

Yesterday, I hosted a Webinar all about the new “Business Excellence” content in the Knowledge Base. If you are at all curious about the latest and greatest that we have in process management, measurement, benchmarking, and innovation, check it out here:

Now in the Knowledge Base: Business Excellence

Killer Instincts in Product Development

Marisa Brown's picture

It might seem harsh to talk about killing potential new products before they launch. Killing them before they go to market means they never get a chance to be the next "big thing." But the reality is that organizations with the ability to make those tough decisions tend to have greater success in the market for those products that they do launch.

New Product Development - Best Practices and Performance Metrics

Marisa Brown's picture

Want to know how leading organizations keep their innovation processes rigorous yet flexible? APQC gathered data from 250+ organizations and created two reports: the first is more qualitative and focuses on the best practices. The second is quantitative and highlights the metrics and benchmarks of the best performing organizations.