How Alberta Health Services Combined Process and KM

Michael Sims's picture

Daniela Robu, Director Knowledge Management Infrastructure at Alberta Health Services, talks about using an enterprise platform to help with collaboration and knowledge exchange. She also explains what was the impetus that led Alberta Health Services to develop support for collaboration and knowledge exchange and the biggest hurdle faced when developing innovation and collaboration across departments.

You Defined Your Process, Now What?

Holly Lyke-Ho-Gland's picture

Recently I had the opportunity to talk to one of the MosaiQ™ advisory council members, Claire Wybrow, enterprise business architect at Allegient, LLC., about her experience with using MosaiQ in the beta environment.

What are some of the big challenges you have faced recently?

Want Better Process Management? Think Knowledge Management

Holly Lyke-Ho-Gland's picture

In our blog series lately, you’ve heard many of us talking about the intersection of process and knowledge management, particularly in regard to MosaiQ. However, the real disparity between knowledge management and process management became apparent to me at a conference last year; during a presentation I gave on effective ways to use process frameworks.

Louis Richardson of IBM on Making Social Smart

Carla O'Dell's picture

Virtually every mature KM program has or wants a social collaboration aspect, via SharePoint, Yammer, a wiki, or any one of the myriad open source or inexpensive proprietary and public social networking sites. Employees want to connect as easily at the office as they do in their personal life for a quick exchange, to follow people they like, and to create a personal brand.

Analytics Maturity: Getting the Intersections Right

Mary Driscoll's picture

In any organization, during the early stages of building analytical muscle, there will be competing views on what the maturity ladder looks like. To sort out what’s what, start with a common language for describing how analytics will serve strategic aims of the enterprise as a whole. Avoid being fenced in by groups of skunk works going after radical but narrow innovations. Beware as well that some people speak only in the dialects favored by the IT profession.

Desperately Seeking Benchmarking in Process Management?

John Tesmer's picture

The excitement around the APQC offices is reaching a fever pitch. It's the kind of excitement you feel the night before a day you just know is going to be a great one. Maybe you're going to show off your sweet new coffee mug with a clever one-liner written on it. Maybe you have an awesome birthday party planned (e.g., a trip to the movies with all your friends to see Space Jam). At APQC, it's the impending debut of MosaiQ.

5 Things You Are Ignoring About Managing Process Improvement

Jeffery Varney's picture

Lean this, improve that, cut operating cost by x%... whatever the approach might be, the drive to improve performance within our departments and work groups is always there. Even in times where we are just looking to sustain what we do, maintain market share, or stabilize a product; human nature compels us to look for ways to make things simpler, easier, and less challenging. And when department and personal scorecards and compensation are at stake, the impulse is even stronger.

Eagerly Anticipating My First Data and Analytics Pilgrimage

Michael Sims's picture

As part of my professional plan this year, one of my goals is to increase my expertise in the area of analytics. That’s why I decided to ask my manager to send me to an analytics conference. What better way to bolster my analytics knowledge than to surround myself for 48 hours with world-renowned analytics experts from every industry?

Process Management Fails Because Of Bad Language

John Tesmer's picture

Around here, lots of process conversations start with, “Hey! Got a minute?”

When someone around APQC comes to me with one of those, I immediately cringe a little bit – rarely is the request something that I can actually handle in “a minute”. This is especially true if the request has something to do with how my department (Open Standards Benchmarking®) works with other departments (like marketing, research, finance, HR, etc.). But I have a secret weapon in my arsenal: MosaiQ™.

Integrating Knowledge and Learning into How You Accomplish Work

Holly Lyke-Ho-Gland's picture

I was thinking about the relationship between access to knowledge and quality of learning.  It started when I was working on a project in which I needed to embed a video file into a content piece. My mind went completely blank and I had to rummage through my organization’s SharePoint site and Wikis to figure out the process to embed a simple video. Please feel free to laugh— sometimes I am technically challenged or a “complete Luddite” according to my teenage son.