You, Too, Can Measure Quality

Michelle Cowan's picture

Whew! A new APQC Collaborative Research study has just launched: Harnessing Enterprise Quality Measurement to Create Business Value. This summer, we’ll be investigating the ways top organizations measure quality. And with the hot, hot Houston summer upon us at APQC, there’s no better time to stay inside air conditioned meeting rooms to learn from the best.

BPM Is Not IT

Michelle Cowan's picture

This is a serious pet peeve of mine. Many business professionals think of business process management (BPM) purely in terms of the technological tools that enable it. Countless vendors sell “BPM” as though you can buy it in a box, hire a developer, and magically experience fully integrated BPM throughout your organization.

Summer of Frameworks

Michelle Cowan's picture

Again and again, APQC members ask for more direction and insight into the processes in APQC’s Process Classification Framework (PCF). Over the past several months, we responded by publishing in-depth definitions for 8 of the 12 PCF categories along with key measures used to measure each business area. The overwhelmingly positive response we received from you lets us know we are on the right track.