If You Want Process Improvement to Work, Explain the Why

Holly Lyke-Ho-Gland's picture

I recently talked to Adi Yahas of Amdocs about its agile project management journey. Particularly around the techniques, tools, and best practices that Amdocs used to overcome the complicated challenges involved with adopting Agile across a large organization.

5 Ways Smart Companies Improve Customer Experience Through Better Process

Holly Lyke-Ho-Gland's picture

During the 2016 APQC Process Conference Matts Rehnstrom of Clean Stream talked about the five keys to making sure your processes make the customer experience better.

Go here for more information about APQC’s 2017 Process & Performance Management Conference.

 

What’s the Secret to Process Management People Actually Use? Make it Easy!

Holly Lyke-Ho-Gland's picture

I recently talked to Karen Appleby of Salo and Beata Christie of CF Industries about how to use process to support growth initiatives. Particularly around their experiences with an acquisition that had resulted in significant changes for CF Industries and the implementation of a new ERP and legal structure affected nearly every company process.

3 Ways Better Knowledge Management Will Mean Better Projects

Lauren Trees's picture

APQC’s CEO Carla O’Dell is fond of pointing out that knowledge management succeeds when it is applied to the right challenges and opportunities. “Nothing accelerates KM like a knowledge problem,” she says. In many organizations, project management is a vital area where KM can be leveraged to make the business run more smoothly, prevent repetition of the same mistakes, and boost key measures related to project costs, quality, and cycle time.

Why Process Improvements Evaporate: Take 3 Steps Forward Without 2 Steps Back

Holly Lyke-Ho-Gland's picture

During APQC’s 2016 Process Conference Shelley Sweet of i4Process explored common roadblocks and provides a proven model for successfully implementing process improvement initiatives throughout the entire organization.

Go here for more information about APQC’s 2017 Process & Performance Management Conference

 

Worthless Words about Priceless Memories

Michael Sims's picture

I’m going to start off this blog with a few (seemingly) random facts. First, it’s springtime. Second, my friends and I are in our late twenties. Finally, I participate in social media. These facts are relatively meaningless on their own, but, when taken in combination, they can mean only one thing: I see lots and lots of wedding photos each and every day. 

The Toyota Way Starts with Long-Term Philosophy

Alex Leake's picture

This post is part of a short series that will walk you through the 14 principles of Toyota’s production system (TPS) as described in Jeffrey Liker’s book, The Toyota Way, and provide you with practical tips on how and why to apply these principles at your own workplace.

What Comes First Architecture or Process?

John Tesmer's picture

In the past, APQC has talked at great length about the Process Classification Framework® (PCF) in terms of APQC’s offerings: process management, content/knowledge management, and benchmarking. Inspired by my colleague Holly’s recent research, I started thinking about how APQC positions itself in the enterprise architecture (EA) space. How can organizations that are focusing on enterprise architecture leverage APQC’s PCF for better EA outcomes?

5 Books Every Business Professional Must Read

Alex Leake's picture

There is one quality that all successful business professionals share--regardless of their industry, talent or background--they read. So, whether you’re just starting out in your career, or consider yourself a seasoned professional, here’s a shortlist of five must-reads that are guaranteed to make you more effective in the workplace.

 

5. The Lean Startup by Eric Ries

Process Measurement Equals Better Process Improvement

Holly Lyke-Ho-Gland's picture

In the first quarter of 2017, APQC conducted its bi-annual survey to understand how organizations leverage its Process Classification Framework (PCF) ® to provide insights on the common applications and guidance around implementation tactics and common barriers.

Why do people use frameworks?