Amazon Prime’s Random Approach To Productivity

Carla O'Dell's picture

Amazon.  The Behemoth of Booksellers.  The Disruptor of Retail.   The Patron Saint of the US Postal Service (their Prime saved USPS’s bacon).

Amazon. The Paragon of Predictive Analytics.  The Role Model of Recommendation Systems.

Given Amazon’s obsession with data and analytics, I was blown away when I saw this video of how Amazon arranges their Prime Now warehouse.

How Process Management is Like Teenage Boys?

Holly Lyke-Ho-Gland's picture

As many of you know by now, I’m the proud parent of a high school student, with all the joys and frustrations that entails. I was recently struck with how much being a parent is like managing a business. Think about it. There are:

  • performance measures to monitor—grades and standardized tests,

  • workflows to manage—time management and study habits, and

  • employees to engage—celebrating successes, keeping morale high, and working with my son to embrace changes to study habits and prioritizing assignments over video games.

Instagram: The World’s Most Popular Benchmarking Tool

Michael Sims's picture

I have some breaking news for you. In case you were not aware, the photo sharing app Instagram is really, really popular. In fact, as of this summer, half a billion people worldwide use Instagram. As a lifelong, committed contrarian, I proudly confess (is that an oxymoron?) that I am not one of those people. However, I can certainly understand the app’s allure.

Building Decisions into Process Models

Holly Lyke-Ho-Gland's picture

I was recently able to speak with Will Thomas, vice president enterprise sales Americas at Signavio, about decision modeling, its impact on process modeling, and some advice for getting started on integrating the two.

2 Biggest Challenges to Optimizing the Customer Onboarding Process

Holly Lyke-Ho-Gland's picture

APQC recently chatted with Darren Rehrer and David Kazel of Centric Consulting about the challenges and benefits of optimizing customer onboarding in a digital age.

Darren and David will be leading a breakout session at APQC’s 2016 Process Improvement Conference Oct. 3-7: Optimizing the Customer Onboarding Process in a Digital Age.

How Smart Organizations Overcome Process Improvement Roadblocks

Holly Lyke-Ho-Gland's picture

APQC recently talked to Shelley Sweet, president of i4 Process, about why overcoming roadblocks to implement process improvement initiatives proves to be so difficult.  She provides a unique 3-PEAT method of modeling processes and analyzing data that accelerates operational improvements, and builds leaders and employees who sustain operational excellence.

What’s Your Process Management Persona?

Jess Scheer's picture

Here’s a universal truth: When processes are left to develop organically, they tend to grow up in isolated silos. Invariably, some silos have more mature process-minded approaches than others, making it difficult to integrate and standardize horizontally.

Even when there’s a recognized need for greater cross-silo consistency, there’s almost always the same pushback: “We’re too unique to standardize,” “We’re too innovative to standardize,” or “This is the way we’ve always done it.”

Why Finance Has No Incentives for Process Improvements and How To Change It

Holly Lyke-Ho-Gland's picture

APQC recently chatted with Gabriel Zubizarreta on the challenges of process improvement in finance departments and why leveraging change is about culture.
Gabe will be leading the breakout session, Leveraging Change for Process Improvement, at APQC’s 2016 Process improvement Conference Oct. 3-7

Virtual Reality Needs to Go Social to Benefit KM

Carla O'Dell's picture

Driving a Rover on Mars? Touring Valen's Reef in the Bird’s Head Seascape international preserve? Reliving Hurricane Sandy as the waters rose? I had a chance to experience all three of these in virtual reality (VR) at the 2016 Aspen Ideas Festival. 

Putting Consistency into Your Processes: Process Definitions are Here!

John Tesmer's picture

After all these years it’s finally here!

You may have heard that APQC is adding definitions to the process framework. If you haven’t, go take a quick peek at the blog post where I announced their development. I put lots of information in there about why we did it and the history of definitions in the Process Classification Framework® (PCF).