Design Thinking: Doorway to Improved Process Problem Solving?

Holly Lyke-Ho-Gland's picture

 “I suppose it is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail.”
Abraham H. Maslow, Toward a Psychology of Being

Digitalization and Other Reasons 2018 Isn’t Just Another Year in Process Management

Michael Sims's picture

We’re roughly a quarter of the way through 2018 and from what I can tell so far, this year isn’t too different from last year. Everyone is still ad

dicted to their smart phones, the weather is still crazy, and the Houston Rockets are still the best team in professional basketball. Yep…hardly anything’s changed. But don’t tell that to someone who works in process management!

Preparing for a Process Management Paradigm Shift

Holly Lyke-Ho-Gland's picture

There are moments in your life that are seared into your memory. This usually happens because they either fundamentally change how you think about or tie together fragmented ideas you hold about the world around you. The underlying rules and patterns of existence. For me one of those moments was the introduction of the paradigm shift concept. The first time I ever heard the phrase paradigm shift was, ironically, in a literature class. Here we were introduced to Kuhn’s Structure of Scientific Revolutions, the Kuhn Cycle, and the concept of paradigm shifts.

Using End-to-End Processes to Improve Customer Service is a ‘No Brainer’

Holly Lyke-Ho-Gland's picture

February 27 was “No Brainer Day.” Time to take a deep breath, stop second-guessing your decisions, and quit overanalyzing things. Sometimes, the obvious answer really is the best answer.

Educators, Tear Down Those Walls

Mardi Krenek's picture

Balancing budgets and educating kids – it’s all part of the frantic pace of a typical school year. There’s always room for improvement in school district operations, but finding the time, money and people to create positive change often requires a force of will. As the old saying goes, if you want to keep achieving the same results, keep doing the same things.

Robotic Process Automation (RPA): The Cover-Worthy Revolution Hidden on Page Twelve

Michael Sims's picture

If you didn’t think cognitive computing and artificial intelligence (AI) were at the top of everybody’s mind at the beginning of 2017, you certainly could be forgiven for thinking so by the end the year.

Where is Process and Performance Management Heading in 2018?

Holly Lyke-Ho-Gland's picture

As we rush full steam ahead into a year of new promises, fresh starts, and of course challenges. I’d like to take the opportunity to first reflect on 2017 and how it’s set the stage for great things in 2018.

Silver Bells, Marketing, and Sales

Michael Sims's picture

(Hopefully you read the blog title with a Deep South accent.)

Happy holidays, reader!

I’m going to begin this post with a slightly embarrassing self-quote from 5 years ago, when I was a first-year MBA student. The following is an excerpt from the introduction I wrote for a marketing plan group assignment.

You can tell I was really feeling myself when I wrote that… And, you know what? I still am!

And here’s why.

Celebrating 40 Years of RENEWAL and Reinvention

Carla O'Dell's picture

This year marks APQC’s 40th anniversary, so all year long we could hardly wait for the big team party we were planning for the fall. But Hurricane Harvey had something else in store for us, and so our celebration plans ended up underwater – quite literally in this case.

Why Process Automation Won’t Cure Inefficiency

Holly Lyke-Ho-Gland's picture

“The first rule of any technology used in business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency” –Bill Gates