Making Sure Process Management Supports Project Execution

Holly Lyke-Ho-Gland's picture

Maria Sol Silva, Management Director at Oi S A, explains how Oi S A used small centralized teams to help project execution and what are the key to developing a culture in which employees believe in and use Six Sigma and BPM.

For more information on process management and process improvement check out:

Why Does Data Visualization Matter?

Holly Lyke-Ho-Gland's picture

I was recently able to speak with David Doney, vice-president of internal audit at SIRVA, Inc. about how analyzing data and presenting it visually are important competencies as the economy digitizes.

David will be speaking on our free webinar on May 28 at 11:00 a.m. CDT: Best Practices in Data Visualization

APQC: What do organizations need to make better, data-driven decisions?

Can Functional and Process Thinking Live Together in Harmony?

Holly Lyke-Ho-Gland's picture

I never really thought of myself as a process person. In college I was a student focused on a specific discipline’s methodologies and theories. Then I was a researcher applying those methodologies to understand best practices for functional disciplines.  It wasn’t until that job, conducting best practice research for functions, that it started to dawn on me  –  I’m a process person at my core.

What are the Top Challenges for Project Management in 2015?

Holly Lyke-Ho-Gland's picture

As we started to prepare for 2015, APQC surveyed over 300 business excellence practitioners to understand their common challenges and priorities for upcoming year, including project management. What we found was that project managers continue to struggle with several project portfolio challenges, from ensuring the right mix of projects to meet organizational goals to evolving their measures to capture projects’ value to the organization.  This infographic explores the top challenges in project management and provides some simple tips for addressing them.

What Does ‘Fix My Process’ Even Mean?

Jess Scheer's picture

In the first three installments of this blog series we’ve discussed practical and tactical steps to:

Is Your Organization’s Process Governance Strong Enough? Here is How To Know

Christine Cox's picture

It's been rodeo time here in Houston, TX and with that comes the enormous carnival that stays open late offering inspired fried foods, bumper cars, and all sorts of games. What does this have to do with organizational maturity and governance, you ask?

Well, the old carnival strength game provides a great visual for talking about where your organization lands on the scale of governance strength and what that might mean for the organization’s maturity.

How Royal Philips Improved its IT Processes Using the PCF

Holly Lyke-Ho-Gland's picture

In this interview APQC talks to Peter Keukelaar, Quality Management Expert, from Royal Philips about the drivers behind its use of the PCF in its business transformation and process improvement efforts in IT.  Peter also discusses Royal Philips’ top-down, bottom-up implementation to drive buy-in for process improvement across the organization and the biggest challenge it faced during implementation.


Great Process Improvement Begins With Knowing Your Knowledge Gaps

Jess Scheer's picture

In The Last Blog...

We identified governance activities necessary to know which steps in a cross-functional process don’t have an owner or, worse, which may have more than one. In our example, we created a RACI chart to visualize who the responsible and accountable parties are and who needs to be consulted and informed.

How are Professional Service Firms Applying the PCF? Survey Results are In!

Holly Lyke-Ho-Gland's picture

APQC conducted a survey to understand how organizations leverage the Process Classification FrameworkSM (PCF) and overcome implementation challenges. What it found was that over three-quarters of professional service (PS) firm respondents use the PCF in their client engagements for process development work and to establish a standardized language across the organization. This infographic highlights the key findings on how PS firms use the PCF with their clients and  the challenges they face in those client engagements.