Ask Us Answered: Process Roles and Responsibilities—Where Do They Belong?

Christine Kelley's picture

What’s on the minds of other process and knowledge practioners? Ask Us Answered is an APQC blog series that shares a sample of the questions members submit to APQC’s Ask Us service along with the resources and expertise provided.  If you’re an APQC member and have a question you’d like us to answer please Ask Us!

You can also follow us on Twitter @APQC  

4 Tips for Using Financial Management Benchmarks Wisely

Mary Driscoll's picture

Finance professionals naturally understand the rationale of measuring managerial and operating progress, so wielding those measures’ corresponding benchmarks should be a straightforward exercise. But a word of caution is due. The impulse to act quickly with benchmarks can take a finance group in the wrong direction. Slow down, step back, and carefully consider your next steps.

2 Common Supply Chain Management Mistakes to Avoid

Ryan Sullivan's picture

There are lots of do’s and don’ts in the supply chain world and as a brand new member of the supply chain management team here at APQC, I thought that I would give a few examples of what NOT to do.

How Can Big Companies Keep Millennials From Leaving?

Alex Leake's picture

The days of staying at a company until retirement is now a foreign concept to many people—most of all, millennials. We know that millennials are more likely than any previous generation to switch jobs and that six in 10 millennials are open to new job opportunities. This is a great cause of worry for many employers, given the high cost of turnover and training.

5 Biggest Benchmark Problems and How To Fix Them

Holly Lyke's picture

As you may have heard from us a few times, benchmarking is a top tool used by leadership teams to support decision making. So, to dig into that topic, APQC surveyed over 300 professionals—across functional boundaries—to understand their common benchmarking practices and the value derived from benchmarking. What we found is that benchmarking does indeed play a vital role in many organizations.

Why Digital Transformation and Process Is So Challenging

Holly Lyke's picture

APQC spoke to Andrew Spanyi about digital transformation, why it’s so challenging and how organizations can do it well. Andrew Spanyi was a keynote speaker at APQC’s 2017 Process Conference. He coaches process owners and provides guidance on centers of excellence (CoE). Andrew’s contribution to process management is recognized internationally.

Spookiest Nightmare of Process Management

Holly Lyke's picture

With Halloween approaching, we started talking about the ideas of fear and process management, which lead to someone posing the question, “what’s the scariest process management nightmare?”

Amazon Prime’s Random Approach To Productivity

Carla O'Dell's picture

Amazon.  The Behemoth of Booksellers.  The Disruptor of Retail.   The Patron Saint of the US Postal Service (their Prime saved USPS’s bacon).

Amazon. The Paragon of Predictive Analytics.  The Role Model of Recommendation Systems.

Given Amazon’s obsession with data and analytics, I was blown away when I saw this video of how Amazon arranges their Prime Now warehouse.

How Process Management is Like Teenage Boys?

Holly Lyke's picture

As many of you know by now, I’m the proud parent of a high school student, with all the joys and frustrations that entails. I was recently struck with how much being a parent is like managing a business. Think about it. There are:

  • performance measures to monitor—grades and standardized tests,

  • workflows to manage—time management and study habits, and

  • employees to engage—celebrating successes, keeping morale high, and working with my son to embrace changes to study habits and prioritizing assignments over video games.

Instagram: The World’s Most Popular Benchmarking Tool

Michael Sims's picture

I have some breaking news for you. In case you were not aware, the photo sharing app Instagram is really, really popular. In fact, as of this summer, half a billion people worldwide use Instagram. As a lifelong, committed contrarian, I proudly confess (is that an oxymoron?) that I am not one of those people. However, I can certainly understand the app’s allure.