Celebrating 40 Years of RENEWAL and Reinvention

Carla O'Dell's picture

This year marks APQC’s 40th anniversary, so all year long we could hardly wait for the big team party we were planning for the fall. But Hurricane Harvey had something else in store for us, and so our celebration plans ended up underwater – quite literally in this case.

Why Process Automation Won’t Cure Inefficiency

Holly Lyke-Ho-Gland's picture

“The first rule of any technology used in business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency” –Bill Gates

How Leading Organizations Make Change Last

Jonathan Kraft's picture

I can barely get my kids to pick up after themselves, turn off lights after they leave the room, or really make their beds.  By really making their beds, pulling up the top cover while the sheets are still balled up at the foot of the bed is a huge win. 

Introducing the Same Old, Brand New, Digital Me!

Michael Sims's picture

You can tell a lot about how digital your life has become simply by examining the thirty minutes before and after you sleep each night. When I woke up this morning, the first thing I did was swipe the screen of my [digital] phone to turn off my [digital] alarm clock, which was blaring Your Love is My Drug by Kesha.

A Multi-Generational Model for Collaboration

Carla O'Dell's picture

The main reason I go to the Aspen Ideas Festival is for the new ideas, models, and people.

I never would have met Henry Elkus elsewhere. 

Henry is a twenty-something entrepreneur who envisioned a global network in his Yale dorm room.

What is Blockchain?

Marisa Brown's picture

Much is being said these days about blockchain, also referred to as distributed ledger technology, and its impact on business. Let’s be honest with each other: are you familiar with blockchain? If you are not, then the good news is that you are not alone. And if you are extremely familiar, you are in fairly limited company.

Better Process Management Through Improved Customer Service and Experience

Holly Lyke-Ho-Gland's picture

I talked to Roy Barnes, author of ‘Customer Experience for Dummies’ about the difference between customer service and customer experience and how better process improvement matters for both. 

Overconfidence in Full Effect

Michael Sims's picture

Every so often, I hear the hilarious statistic cited that ninety percent of drivers think that they are better than the average driver. It goes without saying that this is a mathematical impossibility. And it demonstrates the proven cognitive bias known as “illusory superiority.” Why, in an evolutionary sense, humans ended up overestimating their own abilities is beyond me (although it’s a stimulating web search rabbit hole), but it never ceases to astonish me when I see it.

The Future Is Here, Are You Ready?

Carla O'Dell's picture

Digital transformation is on the strategic agenda for many organizations. However, there is confusion about how to differentiate true digital transformation from discrete digital projects shrouded in hyperbole.

How Do Productive People Do It?

Carla O'Dell's picture

Why are some people more productive than others?

To find out, I asked two stellar and productive past Big Thinkers to “Describe the circumstances under which you are most productive.”