Life Hacks For Better Process

Holly Lyke-Ho-Gland's picture

We all have that one relative or friend that is constantly sharing articles or videos on all the ways you can use common household items in ways you’ve never imagined. The deluge of “15 ways to use vinegar” or “plastic bottle hacks” got me to thinking about one of the best parts of my job. Yes that sounds like a stretch but there really is a connection.

Starting the Journey Towards Being a Process Thinking Organization

Holly Lyke-Ho-Gland's picture

I recently talked to David Sebel at Philips Lighting about what goes into starting an organization down the path of setting up a business process management (BPM) vision and strategy, governance, and organization.

Ask Us Answered: How Are Legacy Organizations Transforming Old Processes, and What Are Start-Ups Doing to Streamline?

Christine Kelley's picture

What’s on the minds of other process and knowledge practioners? Ask Us Answered is an APQC blog series that shares a sample of the questions members submit to APQC’s Ask Us service along with the resources and expertise provided.  If you’re an APQC member and have a question you’d like us to answer please Ask Us!

You can also follow us on Twitter @APQC 

How Understanding Behavior Will Improve Process Performance

Holly Lyke-Ho-Gland's picture

I talked to Russ Gould of Kofax about the role of behavioral analysis in improving process outcomes. Russ will be presenting ‘Understanding How Behavior-Based Analytics Affects Process Outcomes in a Healthcare Scenario’ at APQC’s 2017 Process & Performance Management Conference October 2-6.

How DTE Energy Thought Small and Got Big Process Results

Holly Lyke-Ho-Gland's picture

APQC chatted with Dr. Angela Johnson, CI Manager at DTE Energy, about how creating a culture of change in process takes engaging leaders and focusing on small group success.

Go here for more information about APQC’s 2017 Process & Performance Management Conference.

If You Want Process Improvement to Work, Explain the Why

Holly Lyke-Ho-Gland's picture

I recently talked to Adi Yahas of Amdocs about its agile project management journey. Particularly around the techniques, tools, and best practices that Amdocs used to overcome the complicated challenges involved with adopting Agile across a large organization.

5 Ways Smart Companies Improve Customer Experience Through Better Process

Holly Lyke-Ho-Gland's picture

During the 2016 APQC Process Conference Matts Rehnstrom of Clean Stream talked about the five keys to making sure your processes make the customer experience better.

Go here for more information about APQC’s 2017 Process & Performance Management Conference.

 

What’s the Secret to Process Management People Actually Use? Make it Easy!

Holly Lyke-Ho-Gland's picture

I recently talked to Karen Appleby of Salo and Beata Christie of CF Industries about how to use process to support growth initiatives. Particularly around their experiences with an acquisition that had resulted in significant changes for CF Industries and the implementation of a new ERP and legal structure affected nearly every company process.

3 Ways Better Knowledge Management Will Mean Better Projects

Lauren Trees's picture

APQC’s CEO Carla O’Dell is fond of pointing out that knowledge management succeeds when it is applied to the right challenges and opportunities. “Nothing accelerates KM like a knowledge problem,” she says. In many organizations, project management is a vital area where KM can be leveraged to make the business run more smoothly, prevent repetition of the same mistakes, and boost key measures related to project costs, quality, and cycle time.

Why Process Improvements Evaporate: Take 3 Steps Forward Without 2 Steps Back

Holly Lyke-Ho-Gland's picture

During APQC’s 2016 Process Conference Shelley Sweet of i4Process explored common roadblocks and provides a proven model for successfully implementing process improvement initiatives throughout the entire organization.

Go here for more information about APQC’s 2017 Process & Performance Management Conference