Using Analytics to Drive Process Improvement and Customer Loyalty

Holly Lyke-Ho-Gland's picture

I was recently able to speak with Dipanjan Das, Vice President of  Order to Cash Practice and Rana Saha, Transformation Leader at Genpact  about how organizations can use predictive analytics to re-design their order management process to match customer needs; resulting in increased revenue, brand visibility, and customer satisfaction.  

Dipanjan and Rana will be speaking on our free webinar on July 30 at 11:00 a.m. CDT:  Using Analytics to Re-envision Order-Management Processes for Improved Customer Loyalty

Why Taking Process Improvement Shortcuts Gets You Lost

Jess Scheer's picture

“I'm supposed to be the guy that shows you how to most efficiently get from Point A to Point B. But put me behind the wheel of a car and I tend to take the scenic route.”I have a secret:I’ve got the worst sense of direction of anyone I've ever known.

What are the Top Challenges for Organizational Performance Management?

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As we started to prepare for 2015, APQC surveyed over 300 business excellence practitioners to understand their common challenges and priorities for upcoming year, including organizational performance management. What we found was that most organizations continue to struggle with establishing a performance culture and ensuring they are using the “right” set of measures. This infographic explores the top challenges in performance management and provides some simple tips for addressing them.

 

The Advantages of Value-Based Process Segmentation

Holly Lyke-Ho-Gland's picture

I recently able to speak with Mathias Kirchner, Managing Director and Co-CEO at BPM-D  Inc., about how organizations can differentiate between which processes provide a competitive advantage and have a high impact on strategic value drivers and commodity processed which are more routine in nature.  

 Mathias will be speaking on our free webinar on June 17 at 11:00 a.m. CDT:  Targeting Value in a Digital World.

Are You Ready to Fix Your Process?

Jess Scheer's picture

Thus far in our blog series we’ve traveled two-thirds of the way through the process improvement cycle:

Making Sure Process Management Supports Project Execution

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Maria Sol Silva, Management Director at Oi S A, explains how Oi S A used small centralized teams to help project execution and what are the key to developing a culture in which employees believe in and use Six Sigma and BPM.

For more information on process management and process improvement check out:

Why Does Data Visualization Matter?

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I was recently able to speak with David Doney, vice-president of internal audit at SIRVA, Inc. about how analyzing data and presenting it visually are important competencies as the economy digitizes.

David will be speaking on our free webinar on May 28 at 11:00 a.m. CDT: Best Practices in Data Visualization

APQC: What do organizations need to make better, data-driven decisions?

Can Functional and Process Thinking Live Together in Harmony?

Holly Lyke-Ho-Gland's picture

I never really thought of myself as a process person. In college I was a student focused on a specific discipline’s methodologies and theories. Then I was a researcher applying those methodologies to understand best practices for functional disciplines.  It wasn’t until that job, conducting best practice research for functions, that it started to dawn on me  –  I’m a process person at my core.

What are the Top Challenges for Project Management in 2015?

Holly Lyke-Ho-Gland's picture

As we started to prepare for 2015, APQC surveyed over 300 business excellence practitioners to understand their common challenges and priorities for upcoming year, including project management. What we found was that project managers continue to struggle with several project portfolio challenges, from ensuring the right mix of projects to meet organizational goals to evolving their measures to capture projects’ value to the organization.  This infographic explores the top challenges in project management and provides some simple tips for addressing them.

What Does ‘Fix My Process’ Even Mean?

Jess Scheer's picture

In the first three installments of this blog series we’ve discussed practical and tactical steps to: