Where Does APQC Get It?

John Tesmer's picture

Hey folks, Tesmer here. We’ve been super busy this year working on great things for you in the Process Classification Framework®(PCF) world, including updates to all of the industry specific frameworks, a brand new cross-industry framework, and MosaiQTM

Process Management, Knowledge Management, and Reese’s® Peanut Butter Cups

Darcy Lemons's picture

At APQC we often discuss the benefits of process management (PM) and knowledge management (KM). From our perspective, the two disciplines are intricately intertwined. After all, processes require the knowledge and experience of an organization’s employees to be successful and knowledge management is most successful when it aligns with and supports the business of the organization, which often is represented in its core business processes.

Giving Services their Proper Place in the PCF

Jeffery Varney's picture

Why sell a light bulb when you can sell a lighting system? The design, installation, operation and maintenance of more capable lighting systems that leverage advanced automation and control provides a service to customers beyond just the purpose of a bulb itself. When we look at traditionally product-based organizations there is often an evident shift to add services to their offering.  Rather than just manufacture and sell a product, organizations chose to also sell and deliver a service that uses or supports their product.

How FMC Created an Innovative Environment

Holly Lyke-Ho-Gland's picture

Tamara Viles and Kim Glover of FMC Technologies Inc. give a preview of their 2015 APQC Process Conference break out session on supporting innovation and collaboration for process improvement.

Long Awaited PCF Updates Have Arrived

John Tesmer's picture

It’s time to update the Process Classification Framework® (PCF)! As the steward of the world’s most frequently downloaded process framework – with over 100,000 downloads a year – APQC is accountable to you, the process framework consuming public to keep the PCF up to date. This year’s changes are very exciting – at least to framework geeks like me.

Engaging the Organization in Advanced Quality Planning

Holly Lyke-Ho-Gland's picture

I recently able to speak with Juan Loera, quality manager at MasterTag, about the basic tools used to support advanced quality planning (AQP) and how to engage the organization so quality efforts meet customer needs.  

Juan will be speaking on our free webinar on October 22 at 11:00 a.m. CDT: Advanced Quality Planning - How Far in Advance, and Who Should Join the Party

3 Biggest Struggles PCF Users Have

Jess Scheer's picture

APQC’s Process Classification Framework® (PCF) is the best tool to standardize the language of your process steps, enabling you to accelerate your organization’s ability to:

How Different is Procurement in Service and Manufacturing Organizations?

Holly Lyke-Ho-Gland's picture

In September APQC conducted a survey to provide a better understanding of how some proposed structural changes, specifically centered on the procurement and products and service delivery sections, to APQC's Process Classification Framework® (PCF) would affect its end users. This infographic looks at findings, specifically the differences between procurement in manufacturing and service organizations.

Enhancing Logistics Operations in Upstream Oil & Gas

Michael Sims's picture

Corey Vickers, Logistics Category Manager at Chevron, previews his 2015 APQC Process Conference breakout session on the use of the LDSS solution. Chevron has been able to improve coordination and gain efficiencies resulting in tens of millions of dollars of reduced costs, and gain enterprise-wide buy-in from multiple stakeholder groups to standardize processes.

The 2015 APQC Process Conference is October 29-30.

Creating a Culture Shift through Knowledge and Process Management

Holly Lyke-Ho-Gland's picture

When a large organization rapidly grows through acquisition, it acquires more than a new book of business. It also acquires the many processes each newly acquired company has been using to do its work. Very often, these processes are different from the way the parent company has always done things, leading to inconsistencies, inefficiency, and confusion. Standardizing processes across a growing organization is a tough challenge, but when accomplished with the right framework and approach, the benefits can be tremendous.