I was recently able to speak with Dipanjan Das, Vice President of Order to Cash Practice and Rana Saha, Transformation Leader at Genpact about how organizations can use predictive analytics to re-design their order management process to match customer needs; resulting in increased revenue, brand visibility, and customer satisfaction.
As we started to prepare for 2015, APQC surveyed over 300 business excellence practitioners to understand their common challenges and priorities for upcoming year, including organizational performance management. What we found was that most organizations continue to struggle with establishing a performance culture and ensuring they are using the “right” set of measures. This infographic explores the top challenges in performance management and provides some simple tips for addressing them.
I recently able to speak with Mathias Kirchner, Managing Director and Co-CEO at BPM-D Inc., about how organizations can differentiate between which processes provide a competitive advantage and have a high impact on strategic value drivers and commodity processed which are more routine in nature.
Maria Sol Silva, Management Director at Oi S A, explains how Oi S A used small centralized teams to help project execution and what are the key to developing a culture in which employees believe in and use Six Sigma and BPM.
For more information on process management and process improvement check out:
I never really thought of myself as a process person. In college I was a student focused on a specific discipline’s methodologies and theories. Then I was a researcher applying those methodologies to understand best practices for functional disciplines. It wasn’t until that job, conducting best practice research for functions, that it started to dawn on me – I’m a process person at my core.
As we started to prepare for 2015, APQC surveyed over 300 business excellence practitioners to understand their common challenges and priorities for upcoming year, including project management. What we found was that project managers continue to struggle with several project portfolio challenges, from ensuring the right mix of projects to meet organizational goals to evolving their measures to capture projects’ value to the organization. This infographic explores the top challenges in project management and provides some simple tips for addressing them.