What is Blockchain?

Marisa Brown's picture

Much is being said these days about blockchain, also referred to as distributed ledger technology, and its impact on business. Let’s be honest with each other: are you familiar with blockchain? If you are not, then the good news is that you are not alone. And if you are extremely familiar, you are in fairly limited company.

Better Process Management Through Improved Customer Service and Experience

Holly Lyke-Ho-Gland's picture

I talked to Roy Barnes, author of ‘Customer Experience for Dummies’ about the difference between customer service and customer experience and how better process improvement matters for both. 

Overconfidence in Full Effect

Michael Sims's picture

Every so often, I hear the hilarious statistic cited that ninety percent of drivers think that they are better than the average driver. It goes without saying that this is a mathematical impossibility. And it demonstrates the proven cognitive bias known as “illusory superiority.” Why, in an evolutionary sense, humans ended up overestimating their own abilities is beyond me (although it’s a stimulating web search rabbit hole), but it never ceases to astonish me when I see it.

The Future Is Here, Are You Ready?

Carla O'Dell's picture

Digital transformation is on the strategic agenda for many organizations. However, there is confusion about how to differentiate true digital transformation from discrete digital projects shrouded in hyperbole.

How Do Productive People Do It?

Carla O'Dell's picture

Why are some people more productive than others?

To find out, I asked two stellar and productive past Big Thinkers to “Describe the circumstances under which you are most productive.” 

Locate Where Process Improvement Can Help You Most

Holly Lyke-Ho-Gland's picture

I talked to Georg Lange of Syngenta AG how they digitized their HR-function to reduce costs and increase promoter score.

Georg will be presenting ‘The Digitalization of the HR-Function of Sygenta’ at APQC’s Process & Performance Management Conference.

Why did you start your digitization journey in HR?

2017 Is the Year of the Case Study

Michael Sims's picture

At APQC, we like to maintain constant contact with our members to ensure that our research aligns as closely as possible with their business needs.

How to Fix Employee Fatigue Ruining Process Improvement Initiatives

Holly Lyke-Ho-Gland's picture

I talked to Stacey Vokrot-Mello of Cargill Inc. about the challenges and benefits of driving sustainable process improvements through organizational alignment. Stacey will be presenting ‘Driving Sustainable Process Improvement Through Organizational Alignment’ at APQC’s Process & Performance Management Conference.

Stacey Vokrot-Mello currently serves as a Business Process Optimization Leader at Cargill within the Food Ingredient and Bio-Industrials platform. 

How Dell EMC Improved Process Management With Better Strategic Objectives and Benchmarks

Holly Lyke-Ho-Gland's picture

Lori Selsberg of Dell EMC talks about putting the performance in process management.  She explains how Dell EMC decided that focusing onend-to-end processes was the best method for supporting its “One EMC” initiative, and why benchmarking and making sure a company’s strategic objectives part of process management improvements matter so much.

Learn more about  APQC’s 2017 Process & Performance Management Conference

How AT&T Made Process Improvement Fun for Employees (Yes it’s Possible)

Holly Lyke-Ho-Gland's picture

I talked to Mary O’Halloran of Knowledge Management Associates and Misti Molitoriss of AT&T about how they were able to defy stereotypes and make process improvement fun.

Mary and Misti will be presenting ‘Fun at Work-How?! Create HR and Business Engagement to Manage More Change’ at APQC’s Process & Performance Management Conference.

What was the deciding factor that made partnering with HR the right choice?