How To Overcome and Sustain a Process Framework

Holly Lyke-Ho-Gland's picture

I recently spoke with Evelyn Brisibe, senior performance excellence advisor at AltaLink to discuss change management and its ability to help organizations introduce, implement, and sustain a process management framework and mindset.

How do you define a process management mindset?

KM Fills a Gap in AI Projects

Carla O'Dell's picture

I, along with my colleague Lauren Trees, recently interviewed 21 organizations applying artificial intelligence (AI) and robotic process automation (RPA) internally and found that the organizations that had made the most progress, had the most experimentation, and were having the most successful AI pilots were creating alliances across the organization to do it.  APQC metrics research offers further support that close alliances are key to successful and sustainable KM programs. 

Future Proofing Your KM Program

Carla O'Dell's picture

There is an AI/automation arms race underway between the big players—IBM, Amazon, Alphabet, Microsoft, and Facebook – and knowledge management is the beneficiary.  Turns out, KM tasks such as content management, tagging, search, and expertise location are good targets for AI and might really augment the KM team.

Scaling Agile Ain’t Easy, But It’s Necessary For Better Project Management

Mercy Harper's picture

Chances are, you’re already familiar with the basic concept of Agile project management: a small team works in time-boxed sprints, frequently demoing features and integrating customer feedback, to iteratively deliver a customer-centric end result. Since its origins in software development nearly two decades ago, Agile has been embraced by companies big and small in a wide range of industries and applications. To its adherents, Agile is much more than a methodology: it’s a guiding set of principles and values.

Digitalization is a Team Sport

Mercy Harper's picture

Organizations are funneling vast amounts of time and money into digitalization. And while there’s a lot of advice about which tech to buy and business areas to invest in, the people side of digitalization is also important. Without a people-focused strategy, digitalization can amplify organizational silos and breed discontent in the workforce. I talked with Dr. Carla O’Dell to learn how organizations can take a smarter approach to digitalization.

Revealing Common Mistakes Using Benchmarks and Analytics To Improve Performance

Holly Lyke-Ho-Gland's picture

APQC asked process management experts about the keys to driving decisions with data, common mistakes while using benchmarks and analytics, and why selecting the right measures is so critical. These experts will be speaking at APQC’s Process & Performance Management Conference October 1-5.

The roundtable participants include:

How to Be Successfully Aggressive with Digitalization in Process Management

Lisa Higgins's picture

 APQC recently conducted research within our members to better understand their burning platforms and the plans they’re executing to address them. Turns out APQC members have never been more focused on the enterprise view, driven by the focus on improving “the End to End Customer Experience.” APQC members shared that their plans to eliminate functional silos are more intense than ever before, and the digital/technological disruption increasingly permeating their organizations is creating a demand for process changes unlike anything they have seen in years.

Tools and Culture: Stumbling Blocks for Effective Data and Analytics

Holly Lyke-Ho-Gland's picture

I recently spoke with Kevin De Pree, vice-president of Rand Group, to discuss the common organizational challenges related to data and analytics and gaps in common analytics to support organizations’ data and analytics needs.   

Why do organizations continue to struggle with foundational elements of culture and effective application for data and analytics?

Why Process Models and Value Chains Are Critical to Success

Holly Lyke-Ho-Gland's picture

APQC asked process management experts about the importance of value chain in process improvements, and tactics to create sustainable improvements. These experts will be speaking at APQC’s Process & Performance Management Conference October 1-5.

Why Process Professionals Need to Know About Analytics and Machine Learning

Carla O'Dell's picture

If you are into process improvement, now is the time to jump onto your organization’s analytics and digital transformation efforts. A recent APQC study found 53 percent of organizations plan on investing in advanced analytics and automation over the next 12 months. For the remaining 47 percent, it is likely not a question of “if” but “when.”

What do improvement professionals need to know to join in this wave of digital transformation?