Benefits and Challenges of Enterprise Search in Knowledge Management

Lauren Trees's picture

Anyone following APQC’s recent content management research knows that an excellent enterprise search capability—one that surfaces the best content, conversations, and experts for a given query—is essential for organizations that want to maximize the value of their knowledge assets.  In this video Diane Berry, senior vice president of market strategy at Coveo, explains how enterprise search can improve a KM program and the challenge of getting it right.

The Secret Knowledge Management Asset You Need To Stop Ignoring

Jim Lee's picture

Dorothy Leonard’s excellent insights in her recent CLO article 5 Ways to Ensure Critical Knowledge Transfer were a great reminder of the importance of “getting ahead of the game” when it comes to retaining an organization’s knowledge. But why was it even necessary to write it?

Knowledge Management Maturity Model Resources, Examples, and Tools

Lauren Trees's picture

Earlier this week, I Reaching knowledge management maturityreceived a question through APQC’s Ask Us service from a member who wanted to read more about organizations that have achieved level 4 or 5 on APQC’s Levels of Knowledge Management Maturity scale. I get asked this question at least a few times every month, so I thought it would make sense to share some resources and examples here.

Smart Machines: Could This End Badly for Knowledge Workers?

Carla O'Dell's picture

In the movie Her,  Joaquin Phoenix has a virtual affair with his lovely artificial intelligence (AI) program, voiced seductively by Scarlett Johannsson. 

(Spoiler Alert: This ends badly for the human.) 

Why Death of Chief Knowledge Officers is a Good Thing

Jim Lee's picture

Recently, I was asked to find organizations with CKOs (Chief Knowledge Officer). It occurred to me that I haven’t really heard of one in recent memory. So why is that? While I don’t have a definitive answer, I have a suspicion (a hope really): not only are CKOs not needed, we shouldn’t want them. That may seem like an outlandish statement from someone who loves knowledge management, but there is a very good reason why we shouldn’t lament the demise of the CKO. 

How To Show A Lessons Learned KM Program Has Real Business Value

Mercy Harper's picture

Beatrice Le Moing, Knowledge Management Program Manager at Schneider Electric, explains how to make a lessons learned KM program create real value for a company.

If you would like to view more interviews with breakout speakers from APQC’s 2015 KM Conference you can view the entire playlist at our YouTube Channel.


6 Surprises about the Future of Work

Lauren Trees's picture

Something that surprised me at APQC’s 2015 Knowledge Management Conference was the audience reaction to six “future of work” trends futurist Andy Hines shared during his keynote. Andy described six potential surprises on the horizon, from generational shifts in the workplace to the rise of machine learning, the decoupling of work from physical offices, and the need to relax HR policies to attract the best talent.

The Four Strategic Questions Everyone Should Ask

Carla O'Dell's picture

The motto for strategic planning used to be “Think long-term!” —five, ten, fifteen years out. 

Throw that old adage out the window.  It never really worked, and now we don’t even have the illusion that it might.  No one can predict that far out anymore. If weather forecasts are relatively unreliable more than three DAYS out, what makes you think you can predict global markets, the vagaries of customer tastes, the pace of technology change or the moves of competitors?

Microsoft Balances Innovation and Knowledge Reuse

Mercy Harper's picture

How do you get people to create innovative ideas while also pushing the importance of reusing knowledge?

This question came up at the end of APQC’s Knowledge Management (KM) Community Call, a webinar that featured Jean-Claude Monney and Mark Szalkiewics from Microsoft.

Here’s how Mark responded to this tricky—but important—question:

Adam Grant on How to Incentivize People to Share Knowledge

Carla O'Dell's picture

At APQC’s recent 20th annual KM conference, the perennial question on how to create incentives for collaborative behavior came up.