Make Enterprise Search Magical Without Money

Mercy Harper's picture

APQC’s research finds that best practice organizations actually don’t have significantly better search technology. Instead, they meet employees’ search needs with superior processes and approaches to content management.

Great Knowledge Management Must be Visible

Jim Lee's picture

In my last musings, I pondered the impending death of knowledge management but never really came to a conclusion regarding its health: that is, whether or not we find it today on life support. The reason was due to a trip down memory lane, but that’s simply because I see that the parallels between digital computing and knowledge management are many (think: centralized, then decentralized, then centralized again, then decentralized again, then centralized making a comeback).

What Is the Key to Building a KM Program from the Ground Up? Find the Pain

Lauren Trees's picture

APQC recently talked to Beth Houlis, manager, knowledge management and information technology at Liberty Mutual Insurance, about the challenges her organization faced in building a knowledge management program from the ground up. Beth discusses the keys to making a business case, getting funding, building a strategy, and measuring initial ROI.

Beth Houlis will be a breakout session presenter at APQC’s 2015 Knowledge Management Conference April 30-May 1.  

Why KM Is More Fun Than Restructuring

Carla O'Dell's picture

Knowledge sharing networks and communities of practice are way more fun than organization restructuring. Networks and communities flatten the status structure and create cross-silo knowledge flows without the pain and disruption of reorganizing. I was reminded of this following my Big Thinkers, Big Ideas interview with Bob Buckman, who was an early adopter of KM when he was chairman of Bulab Holdings.  

Do People Trust Your KM Program?

Carla O'Dell's picture

Bob Buckman has been leading the charge to share knowledge since he was CEO of Buckman Laboratories. When I interviewed him recently for my Big Thinkers, Big Ideas series, I noticed that the reason executives want knowledge sharing to work hasn’t changed much with time: the need for rapid response in the face of changing markets and customer expectations. What has changed is the speed and cadence with which our organizations have to learn and share knowledge.

Why Boeing Focused on Behaviors, Not Tools, When Building Its KM Strategy

Lauren Trees's picture

APQC recently spoke to Jyoti Patel, knowledge management strategist at Boeing, about how Boeing merged two organizations and developed common processes, knowledge management capabilities, and data system architectures while also designing a knowledge management strategy that emphasizes behaviors over tools.

Don’t Let Your KM Program Get Lost on a Bad Roadmap

Lauren Trees's picture

This Sunday is National Read a Roadmap Day in the United States—an unofficial holiday that encourages people to pull out an old-school paper map, plot a route, and go on a little adventure. Applying this idea to a business context, I thought it would be a good moment to share APQC’s Interactive Knowledge Management Framework, which provides a roadmap for anyone looking to start, improve, or sustain a KM effort in their organization.

Why New KM Initiatives Need To Be Simple or People Won’t Stay Engaged

Lauren Trees's picture

APQC recently talked to Adil Ahmed, Director, Information Architecture and Knowledge Systems at the Bristow Group, about the KM program the Bristow Group launched in 2012 to improve team collaboration, expertise location, content management, and employee engagement.

Adil will be leading a breakout session Taking Flight: Evolution of Knowledge Systems at Bristow Group during the 2015 APQC Knowledge Management Conference April 30 —May 1.

Are Millennials Ignoring your KM Community? David Eagleman Knows Why

Carla O'Dell's picture

Virtually every cocktail conversation with KMers, or anyone with teenagers, eventually leads to the topic of Millennials—their love for all things digital and how their learning styles differ from their parents.  Maybe… but I have a hunch that we are confusing two things: generation and stage of life.  Yes, the Millennial generation and all “digital natives” do have a stronger comfort level and preference for asking and trusting their search engine and their social network for advice than (maybe) do Baby Boomers.  Don’t confuse that with being young and being more interested