How To Make Sure Your Knowledge Management CMS Cleanup Lasts

Lauren Trees's picture

In 2012, Williams launched a large-scale initiative to consolidate 12,000 documents from about 20 different organizations into a standard information architecture and process. APQC talked to Elisa Munoz, knowledge management consultant at Williams, about how Williams got leadership buy-in for content clean up, rationalization, and categorization and applied design thinking to create a solution that can be sustained in SharePoint.

How Cardinal Health Used Peer-Based Learning to Improve KM

Lauren Trees's picture

“How can I get employees to learn from one another?” is a question I get asked at least once a month. And it makes sense that so many organizations are interested in peer-based learning as a way to transfer knowledge and close skill gaps. When an employee needs to get up to speed on a particular topic or skill, there is almost always another employee somewhere in the organization who could help that individual. And this type of learning has several obvious benefits over formal training. For starters, it is relatively low cost and less disruptive to normal work schedules.

How ExxonMobil Uses Cognitive Interviews to Create Real KM Value

Lauren Trees's picture

In 2010, ExxonMobil began using cognitive interviews to uncover deep subject matter expertise and thinking from its HR experts. In 2014, a Policy Leadership Academy emerged that has transformed ExxonMobil’s policy world into a forward-thinking, highly influential, effective, and aligned global team. This program has created significant global alignment around some very key areas of policy related to corporate opinion, exceptions, interpretation, and change management.

Three Things I Learned at Strata+Hadoop World

Michael Sims's picture

As I mentioned a little over a month ago, I was pretty excited about the chance I was given to attend the Strata+Hadoop World conference in San Jose. It turns out that that anticipation was justified.

APQC KM Conference Video Preview for ExxonMobil and Novartis Sessions

Lauren Trees's picture

Two exciting breakout sessions at APQC’s 2016 Knowledge Management Conference April 28-29 will be from ExxonMobil and Novartis. Both speakers created short videos previewing their sessions. ExxonMobil’s session is “Transforming Cognitive Interview Learnings into Global Competency Development.” It will be presented by Bredow Bell Thompson, manager, global policy, compliance & communication, and will focus on how ExxonMobil was able to develop a process to transfer expertise and transform interview learnings into synthesized concepts and tools.

How ADP Busted Silos to Build a KM Community People Love

Lauren Trees's picture

A tiny, unknown team at ADP had a mission: to get ADP associates working together across organizational silos to better serve their clients. To achieve this goal, the team had to face a legacy collaboration platform, severe resource limitations, and an environment where none of the usual rules about how to start a community were working. So how did they get from 10,000 to 44,000 users in a company of 55,000 employees in just one year? Laura Lerner, vice president, knowledge management, talked to us about how they did it.

Maximize Your APQC 2016 KM Conference Experience

Cindy Hubert's picture

Have I told you (lately) how excited I am about APQC’s 2016 KM conference?  If not, let me tell you now, I am JAZZED!  And so are my colleagues at APQC.  It’s our 21st annual KM conference and we have been preparing to see you since last year’s conference.   

How Cisco is Rewriting the Rules on Performance Management

Haley Carroll's picture

The 2016 Great Place to Work® Conference starts today in sunny San Diego and I'm thrilled that I'll be attending the conference! Last week I had the opportunity to interview one of the presenters--Ashley Goodall, Senior Vice President of Leadership and Team Intelligence, Cisco Systems, Inc. who will be speaking on Making People Leaders Your Biggest Bet. In this interview with Mr.

How to Build a High-Trust Culture—Lessons from the 2016 Fortune 100 Best Companies to Work For®, through the Eyes of a Millennial

Haley Carroll's picture

Building a high-trust culture should be on the mind of every business leader as findings released by Great Place to Work® reveal the close connection between high-trust organizational cultures and voluntary employee turnover. Organizations featured on the 2016 Fortune 100 Best Companies to Work For® list have a voluntary turnover rate half that of industry peers. So, what are these organizations doing differently?

How Alberta Health Services Combined Process and KM

Michael Sims's picture

Daniela Robu, Director Knowledge Management Infrastructure at Alberta Health Services, talks about using an enterprise platform to help with collaboration and knowledge exchange. She also explains what was the impetus that led Alberta Health Services to develop support for collaboration and knowledge exchange and the biggest hurdle faced when developing innovation and collaboration across departments.