How to Build a High-Trust Culture—Lessons from the 2016 Fortune 100 Best Companies to Work For®, through the Eyes of a Millennial

Haley Carroll's picture

Building a high-trust culture should be on the mind of every business leader as findings released by Great Place to Work® reveal the close connection between high-trust organizational cultures and voluntary employee turnover. Organizations featured on the 2016 Fortune 100 Best Companies to Work For® list have a voluntary turnover rate half that of industry peers. So, what are these organizations doing differently?

How Alberta Health Services Combined Process and KM

Michael Sims's picture

Daniela Robu, Director Knowledge Management Infrastructure at Alberta Health Services, talks about using an enterprise platform to help with collaboration and knowledge exchange. She also explains what was the impetus that led Alberta Health Services to develop support for collaboration and knowledge exchange and the biggest hurdle faced when developing innovation and collaboration across departments.

Louis Richardson of IBM on Making Social Smart

Carla O'Dell's picture

Virtually every mature KM program has or wants a social collaboration aspect, via SharePoint, Yammer, a wiki, or any one of the myriad open source or inexpensive proprietary and public social networking sites. Employees want to connect as easily at the office as they do in their personal life for a quick exchange, to follow people they like, and to create a personal brand.

Analytics Maturity: Getting the Intersections Right

Mary Driscoll's picture

In any organization, during the early stages of building analytical muscle, there will be competing views on what the maturity ladder looks like. To sort out what’s what, start with a common language for describing how analytics will serve strategic aims of the enterprise as a whole. Avoid being fenced in by groups of skunk works going after radical but narrow innovations. Beware as well that some people speak only in the dialects favored by the IT profession.

Eagerly Anticipating My First Data and Analytics Pilgrimage

Michael Sims's picture

As part of my professional plan this year, one of my goals is to increase my expertise in the area of analytics. That’s why I decided to ask my manager to send me to an analytics conference. What better way to bolster my analytics knowledge than to surround myself for 48 hours with world-renowned analytics experts from every industry?

Dr. John Medina on Brain Rules & KM

Carla O'Dell's picture

Your brain is the most powerful knowledge management tool you have. Yet you may know more about designing a community of practice than capitalizing on how your brain works. Your brain is worth understanding if you are into KM: it’s the original information processer; the unrivaled content curator; and the source of inspiration, motivation, and collaboration.

Knowledge Management Demystified

Ken Hayman's picture

There’s no need to be intimidated by the seemingly endless complexities of knowledge management (KM). Undoubtedly, APQC has published countless resources on the subject so it’s understandable if you may feel a bit overwhelmed by the amount of content available.

Integrating Knowledge and Learning into How You Accomplish Work

Holly Lyke-Ho-Gland's picture

I was thinking about the relationship between access to knowledge and quality of learning.  It started when I was working on a project in which I needed to embed a video file into a content piece. My mind went completely blank and I had to rummage through my organization’s SharePoint site and Wikis to figure out the process to embed a simple video. Please feel free to laugh— sometimes I am technically challenged or a “complete Luddite” according to my teenage son.

Cognitive Computing and Analytics Will Bring Big Changes

Carla O'Dell's picture

Cognitive computing will be as disruptive to organizations in the next decade as social media was in the last. Maybe more. 

Cognitive computing, along with its engines machine learning and predictive analytics, will radically transform the way we interact with content and each other in our digital lives. Content management, collaboration and the entire search experience will change and become more personal, more customized, and more automated.

Will Cognitive Computing Kill the "Teachable Moment"?

Cindy Hubert's picture

Back in 2014, I attended the Parenteral Drug Association (PDA) conference and we talked a lot about the teachable moment. If this term is new for some of you, the “teachable moment” refers to a time when an individual is most receptive to learning something. It includes the idea that the thing learned at that moment, when the individual needs to know or use it, is likely to be deeply impressed on the person.