3 Models to Transfer Best Practices in Your Organization

Lauren Trees's picture

While not as “sexy” as social media or mobile KM, a solid process to identify and transfer best practices is one of the best knowledge-related investments an organization can make. By learning what works in other business units and locations, employees are exposed to theory, evidence, and expertise all in one. It can be challenging to achieve widespread adoption of best practices, but organizations that get it right see financial impact ranging from $7 million to $200 million annually.

Learning from Sandy: KM and Crisis

Sarah Hewson's picture

Hurricane Sandy should be a warning call for businesses to take a thorough look at their crisis plans and procedures. According to The New York Times, economic losses from Hurricane Sandy could exceed $30 billion. Sandy’s impact will be felt to varying degrees in businesses around the world. Being prepared for the next storm doesn’t just mean having extra batteries and bottled water. Preparation should start with knowledge management. 

Data-Driven Decisions Are Critical in Politics and Business

Lauren Trees's picture

In the run-up to today’s U.S. presidential election, I’ve been struck by the way data and analytics have taken center stage. More and more people seem to be obsessing over polling data, “polls of polls” that synthesize data from disparate sources, and statistical models spitting out different predictions. In addition to telling voters who might be ahead in the horse race, these analyses tell both campaigns where they should invest their (not so) limited resources in order to get the best return.

APQC Added to MAKE Hall of Fame

Lauren Trees's picture

Here at APQC, we are very excited to announce that we’re among 10 winners of the 2012 North American Most Admired Knowledge Enterprise (MAKE) award. This is our eighth time being recognized for our organizational learning practices and outstanding customer value. Even cooler, we were also admitted to the 2012 Americas MAKE Hall of Fame. Many of our members and the best-practice organizations we’ve studied are also on the North American winner list, including ConocoPhillips, Ecopetrol, Fluor, IBM, and Microsoft.

Scenario Planning for Knowledge Management

Lauren Trees's picture

If you’re in charge of designing knowledge management tools and approaches for your organization, you know you need to pick ones that employees will actually use. Otherwise, your shiny new process or software package may end up gathering dust, not providing any value. But how do you figure out which tools and approaches are most likely to fit into employees’ work processes and help them achieve their objectives?

Knowledge Management Tools and Templates

Lauren Trees's picture

Articles and case studies are great resources, but when knowledge managers really want to get down to business, they come to APQC for tools that can help them evaluate their programs, develop new strategies and tactics, or think about KM in a new way. Without further ado, here’s a list of some of APQC’s most popular KM assessments, frameworks, and templates. Starred items are available to everyone, but un-starred items are exclusively for APQC members.

KM maturity:

Seamless Collaboration Across Boundaries

Lauren Trees's picture

Tools like Skype and Yammer make it easy to talk to people whether they’re across the room or across the world, so why is it still so hard to break out of our silos and collaborate? APQC doesn’t have all the answers—we wish we did!—but our white paper Seamless Collaboration: Enabling Employees to Work Together Across Boundaries offers some insight into how to lay the groundwork for collaboration in the modern, global workplace.

The Cost of Not Knowing

Chris Gardner's picture

Trustworthy information remains the critical element needed for good decision making. When it comes to improvement initiatives, many business leaders rely on a combination of facts and intuition to make the call on what will work. To strengthen the “facts” part of the equation, the source of information must be credible. Those facts provide greater insights that can lead to better business outcomes. Conversely, the cost of not knowing those facts can bring detrimental consequences to the business through sub-optimal performance and missed opportunities.

Market Your Knowledge Management Program

Lauren Trees's picture

Last May, I had the pleasure of sitting in on a fabulous breakout session at APQC’s 2012 knowledge management conference in Houston. The session, presented by Kim Harvell Glover and Tamara Viles of Aspen Technology, focused on ways to market and “sell” KM programs to employees in order to increase participation and, ultimately, business impact. Kim and Tamara are fantastic presenters, and what Aspen has achieved with its KM program is remarkable, especially given the relatively small size of the company (around 1300 employees).

Top 10 Complimentary Knowledge Management Resources

Lauren Trees's picture

Here at APQC, we publish a lot of content exclusively for our members, but we also make our research available to the broader public. So, of the hundreds of content pieces publicly available in our Knowledge Base, which are downloaded most often? Below is a top 10 list of some of our most popular articles, white papers, and assessments.