The Cost of Not Knowing

Chris Gardner's picture

Trustworthy information remains the critical element needed for good decision making. When it comes to improvement initiatives, many business leaders rely on a combination of facts and intuition to make the call on what will work. To strengthen the “facts” part of the equation, the source of information must be credible. Those facts provide greater insights that can lead to better business outcomes. Conversely, the cost of not knowing those facts can bring detrimental consequences to the business through sub-optimal performance and missed opportunities.

Market Your Knowledge Management Program

Lauren Trees's picture

Last May, I had the pleasure of sitting in on a fabulous breakout session at APQC’s 2012 knowledge management conference in Houston. The session, presented by Kim Harvell Glover and Tamara Viles of Aspen Technology, focused on ways to market and “sell” KM programs to employees in order to increase participation and, ultimately, business impact. Kim and Tamara are fantastic presenters, and what Aspen has achieved with its KM program is remarkable, especially given the relatively small size of the company (around 1300 employees).

Top 10 Complimentary Knowledge Management Resources

Lauren Trees's picture

Here at APQC, we publish a lot of content exclusively for our members, but we also make our research available to the broader public. So, of the hundreds of content pieces publicly available in our Knowledge Base, which are downloaded most often? Below is a top 10 list of some of our most popular articles, white papers, and assessments.

KM Planning and Budgeting

Lauren Trees's picture

I don’t know about your organization, but at APQC, we’re already thinking about planning and budgeting for 2013. If you’re looking to design a new knowledge management budget for next year, I recommend checking out our article Budgeting for Knowledge Management: How to Plan for and Prioritize Investments. The article talks about what it costs to launch and run an effective KM program and provides examples of funding models.

Smart HR

Elissa Tucker's picture

Learn how your HR function can work smarter by more formally managing HR knowledge.

I’ve been writing a lot lately about the shortage of technical skills plaguing organizations in the aerospace, energy, engineering, and many other industries. But, there is another skills shortage that I want to call attention to: an HR skills shortage.

In its latest survey of Chief Human Resource Officers (CHROs), Cornell University’s Center for Advanced Human Resource Studies (CAHRS) found:

Using SharePoint for Information Governance

Lauren Trees's picture

People are always begging me for more SharePoint content, so I’m happy to announce that APQC has published a new SharePoint case study. It focuses on Chevron’s Procurement and Supply Chain Management function, which is building a SharePoint system to house reference information, working documents, and communities of practice.

Putting Knowledge in the Flow of Work

Lauren Trees's picture

APQC’ newest report, Putting Knowledge in the Flow of Work, looks at how top organizations move KM to center stage by building knowledge sharing into the processes and frameworks that guide their operations.

Capturing and Transferring Knowledge in Product Development

Becky Partida's picture

If you haven’t had a chance to check out APQC’s newest product development best practices report, Improving the Flow of Knowledge in Product Development, we’ve made it easy to get an overview of the report’s findings.

How to Transfer Best Practices in Your Organization

Lauren Trees's picture

Recently, a lot of people have been asking me about the best way to transfer best practices. APQC has tons of content on this topic, but I realized we didn’t have an updated overview article that lays out the basics, so I wrote one: How to Transfer Internal Best Practices. The article is based on our collaborative research as well as what we’ve learned working with clients, and it contains a great example from Alcoa World Alumina.

How External Forces Impact Knowledge Management

Lauren Trees's picture

Of all the great keynotes at APQC’s knowledge management conference last month, I learned the most from Carla O’Dell’s. (And yes, technically she’s my boss, but it’s still true!) I always feel like Carla has her finger on the pulse of KM, and her remarks at the conference were no exception. She framed her speech around three business and technology trends she sees transforming the KM landscape: