KM Fills a Gap in AI Projects

Carla O'Dell's picture

I, along with my colleague Lauren Trees, recently interviewed 21 organizations applying artificial intelligence (AI) and robotic process automation (RPA) internally and found that the organizations that had made the most progress, had the most experimentation, and were having the most successful AI pilots were creating alliances across the organization to do it.  APQC metrics research offers further support that close alliances are key to successful and sustainable KM programs. 

Future Proofing Your KM Program

Carla O'Dell's picture

There is an AI/automation arms race underway between the big players—IBM, Amazon, Alphabet, Microsoft, and Facebook – and knowledge management is the beneficiary.  Turns out, KM tasks such as content management, tagging, search, and expertise location are good targets for AI and might really augment the KM team.

The Most Effective Messages to Motivate KM Participation

Lauren Trees's picture

Motivating employees to share and reuse knowledge has always been the holy grail of knowledge management. But what actually convinces people to change their habits and incorporate KM into their daily activities—to join a community, answer questions in an online forum, post and edit content, or search for lessons learned? 

Digitalization is a Team Sport

Mercy Harper's picture

Organizations are funneling vast amounts of time and money into digitalization. And while there’s a lot of advice about which tech to buy and business areas to invest in, the people side of digitalization is also important. Without a people-focused strategy, digitalization can amplify organizational silos and breed discontent in the workforce. I talked with Dr. Carla O’Dell to learn how organizations can take a smarter approach to digitalization.

What Are the Best Knowledge Management Reporting Relationships?

Lauren Trees's picture

Where should knowledge management sit on the org chart? I’ve been asked this question countless times, usually by KM leaders hoping to get their programs in front of the right influencers. My traditional answer is a little wishy-washy and boils down to: KM programs can—and do—report almost anywhere, and the best option depends on context.

4-Step Guide to Knowledge Mapping

Mercy Harper's picture

Knowledge mapping is one of the most powerful knowledge management (KM) approaches. A knowledge map is a visual representation of the organization’s intellectual capital. With it, stakeholders can pinpoint where critical knowledge is, how it flows, and any barriers or gaps. This helps companies focus resources on the most dangerous knowledge risks and the most fruitful knowledge opportunities.

When and How Much to Invest in Knowledge Management Technology

Lauren Trees's picture

At APQC, we’ve long argued that your knowledge management strategy should dictate decisions about technology, not the other way around. Companies that chase every new KM “solution” without a clear business case rarely get the results they’re looking for. But analysis of APQC’s benchmarking data shows that technology investment is an integral component of knowledge management success.

Strategic Planning for Knowledge Management

Cindy Hubert's picture

For years I have been curious about how organizations develop and execute strategies. I think my curiosity comes from countless articles and research that says a large percentage (up to 70% according to one source) of strategies never make it off the paper they are on and into action. Or, maybe it’s because one of the most frequently asked KM questions that APQC gets is “how do I align our KM strategy to the organization’s objectives and strategies?” 

How Does Your KM Program Stack Up Against the Competition?

Lauren Trees's picture

Competitiveness is ingrained in human nature. We like feedback on our own performance, but we also like to peek over the fence to see what others are doing—and if they’re doing it better than we are. The same is true in knowledge management. If you’re involved in a KM program, you’re probably curious how your results compare to others, especially organizations that look like yours or have similar knowledge-related goals.

Making KM Digital, Smart, and Engaging in 2018

Lauren Trees's picture

The theme of APQC’s 2018 Knowledge Management Conference—Digital, Smart, and Engaging—was a nod to both the technology shifts influencing the KM space and the continuing need to think about KM through a human lens and motivate employees to document, share, and reuse knowledge. The balance between people, process, and technology has always been a tricky tightrope in KM, and many organizations are working to understand how that balance is changing in light of new tools and capabilities.

Key Takeaways from the Conference