Knowledge Management Maturity Model Resources, Examples, and Tools

Lauren Trees's picture

Earlier this week, I Reaching knowledge management maturityreceived a question through APQC’s Ask Us service from a member who wanted to read more about organizations that have achieved level 4 or 5 on APQC’s Levels of Knowledge Management Maturity scale. I get asked this question at least a few times every month, so I thought it would make sense to share some resources and examples here.

Smart Machines: Could This End Badly for Knowledge Management?

Carla O'Dell's picture

Is the Future Please for Knowledge Management Workers?In the movie Her,  Joaquin Phoenix has a virtual affair with his lovely artificial intelligence (AI) program, voiced seductively by Scarlett Johannsson. 

Why Death of Chief Knowledge Officers is a Good Thing

Jim Lee's picture

Recently, I was asked to find organizations with CKOs (Chief Knowledge Officer). It occurred to me that I haven’t really heard of one in recent memory. So why is that? While I don’t have a definitive answer, I have a suspicion (a hope really): not only are CKOs not needed, we shouldn’t want them. That may seem like an outlandish statement from someone who loves knowledge management, but there is a very good reason why we shouldn’t lament the demise of the CKO. 

How To Show A Lessons Learned KM Program Has Real Business Value

Mercy Harper's picture

Beatrice Le Moing, Knowledge Management Program Manager at Schneider Electric, explains how to make a lessons learned KM program create real value for a company.

If you would like to view more interviews with breakout speakers from APQC’s 2015 KM Conference you can view the entire playlist at our YouTube Channel.


6 Surprises about the Future of Work

Lauren Trees's picture

Something that surprised me at APQC’s 2015 Knowledge Management Conference was the audience reaction to six “future of work” trends futurist Andy Hines shared during his keynote. Andy described six potential surprises on the horizon, from generational shifts in the workplace to the rise of machine learning, the decoupling of work from physical offices, and the need to relax HR policies to attract the best talent.

The Four Strategic Questions Everyone Should Ask

Carla O'Dell's picture

The motto for strategic planning used to be “Think long-term!” —five, ten, fifteen years out. 

Throw that old adage out the window.  It never really worked, and now we don’t even have the illusion that it might.  No one can predict that far out anymore. If weather forecasts are relatively unreliable more than three DAYS out, what makes you think you can predict global markets, the vagaries of customer tastes, the pace of technology change or the moves of competitors?

Microsoft Balances Innovation and Knowledge Reuse

Mercy Harper's picture

How do you get people to create innovative ideas while also pushing the importance of reusing knowledge?

This question came up at the end of APQC’s Knowledge Management (KM) Community Call, a webinar that featured Jean-Claude Monney and Mark Szalkiewics from Microsoft.

Here’s how Mark responded to this tricky—but important—question:

Adam Grant on How to Incentivize People to Share Knowledge

Carla O'Dell's picture

At APQC’s recent 20th annual KM conference, the perennial question on how to create incentives for collaborative behavior came up.

Make Enterprise Search Magical Without Money

Mercy Harper's picture

APQC’s research finds that best practice organizations actually don’t have significantly better search technology. Instead, they meet employees’ search needs with superior processes and approaches to content management.

Great Knowledge Management Must be Visible

Jim Lee's picture

In my last musings, I pondered the impending death of knowledge management but never really came to a conclusion regarding its health: that is, whether or not we find it today on life support. The reason was due to a trip down memory lane, but that’s simply because I see that the parallels between digital computing and knowledge management are many (think: centralized, then decentralized, then centralized again, then decentralized again, then centralized making a comeback).