KM Experts Respond: How Do You Put KM in the Flow of Work?

Mercy Harper's picture

Motivating employees to share and reuse knowledge is the holy grail of knowledge management. And while there are a few “natural born KMers” who actively seek out opportunities to share knowledge, most employees need KM to be easy and not feel like an added burden. So, APQC asked a roundtable of KM experts to share their ideas about putting KM in the flow of work. These KM experts will be speaking at APQC’s Knowledge Management Conference, April 29 – May 3, 2019.

Make KM Communities and Collaboration Irresistible

Lauren Trees's picture

Putting communities and collaboration tools in place is one thing; getting people to actually use them is another. A lot of knowledge management efforts fizzle out because they fail to catch fire with employees. And given how many organizations are currently going through digital transformations (66%) and moving collaboration to the cloud (49%), the problem of engaging users in the midst of rapid technological change feels more common—and daunting—than ever.

Agile and Design Thinking Top List of 2019 Knowledge Management Trends

Lauren Trees's picture

January is the perfect time to revisit what’s hot—and what’s not—in knowledge management. New tools and techniques crop up all the time, but trends can quickly fizzle out if they don’t deliver the results their proponents promise. So, what’s trending right now, and what does it tell us about the state of KM?

4 Things You Need for KM Success in 2019

Mercy Harper's picture

2019 is here, and it’s time to put your knowledge management (KM) program on track for success. To do this, you’ll need a documented and actionable KM strategic plan. We all know that strategic planning is essential to the success of any business program or initiative. And yet, most of us are all too familiar with the pains and pitfalls of strategic planning. The hardest part is knowing how and where to start. 

Capturing Knowledge Leads to Improved Processes

Jonathan Kraft's picture

Whenever I meet a person for the first time, invariable, the “what do you do for work” question comes up.  I have tried over the years to succinctly describe what we do at APQC, and what role(s) I play.  However, sometimes my description doesn’t always excite them, so the follow up question, (as they try to figure out how to change the subject to something they can contribute) is, “what is your favorite part about your job?”  Now, that o

How Knowledge Managers Can Lead Virtual Teams to Success

Mercy Harper's picture

Virtual teaming promises amazing opportunities, but it can also create big problems. When employees don’t meet face-to-face, they sometimes hesitate to trust one another and collaborate. Flexible virtual teams, where team members come and go during different project phases, can struggle to locate important documentation and expertise when and where they need it.

Why and How to Measure Your Knowledge Management Program’s Performance

Lauren Trees's picture

Measurement has always been a divisive topic in KM. Some knowledge managers insist that anecdotal evidence is more powerful than data and that the energy involved in calculating KM’s business impact would be better spent improving the organization’s KM offerings. This attitude is understandable. It takes a lot of energy to prove KM’s worth, the exercise does not in itself generate any value for the organization, and executives who are skeptical of KM may rationalize away even the most carefully constructed metrics.

How to Build Trust and Engagement with Virtual Teams

Mercy Harper's picture

Virtual teams have become the new normal. But with so many organizations currently engaged in digital transformations, the virtual teams of tomorrow are going to be different from those of today. The transition to a more digital workplace will bring new tools, new priorities, and new ways of working that are certain to impact how organizations approach virtual teaming. To learn more about what to expect, I spoke with APQC’s Lauren Trees, principal research lead for knowledge management, and Cindy Hubert, executive director of client solutions.

Why It’s So Hard to Engage Senior Leaders in KM—And What to Do About It

Lauren Trees's picture

Executives are very busy people. They can also be skeptical when it comes to new initiatives, especially when they can’t immediately see how an investment will translate to the bottom line. That’s a big factor in why it’s so hard for knowledge management teams to get leaders on their side, much less convince them to become active participants in KM platforms and approaches.