5 Reasons Why Knowledge Management Is Moving to the Cloud

Lauren TREES's picture

The adoption of cloud platforms is one of the biggest trends in knowledge management, with nearly half of APQC’s KM audience in the process of migrating this year. The transition to cloud-based KM has its challenges, including fewer opportunities for customization and the need to reorient users’ mindsets.

Remembering Apollo: Why KM Is Mission-Critical for NASA

Mercy Harper's picture

Fifty years ago this week, Apollo 11 landed the first humans on the Moon. This remarkable achievement dominated newspaper headlines and was watched live by 20 percent of the world’s population. It positioned the United States as the winner of the space race and turned the spaceflight’s commander and pilot, Neil Armstrong and Buzz Aldrin, into household names.

What Great KM Programs at Grant Thornton and USACE Can Teach You

Cindy Hubert's picture

Last month, I had the honor of recognizing 13 of the best KM programs in the world at APQC’s 2019 KM Conference. These organizations worked their way through APQC’s evidence-based assessment for KM and submitted their data to be benchmarked against the 12 categories of KM capabilities. There were nine organizations recognized for KM business unit achievement and four organizations recognized for KM enterprise achievement.

Tips to Test Drive KM Digital Transformation

Lauren TREES's picture

Everywhere you look, companies are experimenting with digital transformation. According to APQC’s Measures of Digital Transformation research, around half are in the early stages of digital implementation: 17 percent are running pilots, 4 percent are evaluating recently completed pilots, and 28 percent are deploying their first wave of digital projects.

4 Secrets to Creating Your KM Brand

Mercy Harper's picture

Some people think branding is just “window dressing” for a KM program, but they’re wrong. A strong brand clearly conveys what KM is all about and why employees should care. An outstanding brand gets people excited and helps them feel personally connected to the KM effort. But as a quick Google search of “brand fails” will tell you, branding can be tricky. Big brands have made some major missteps in recent years. I won’t recount specific incidences here, but it’s easy to see the root cause behind most of them: not understanding the target audience.

Bridging High Touch and High Tech at APQC’s KM Conference

Lauren TREES's picture

With a theme of Bridging High Touch and High Tech, APQC’s 2019 Knowledge Management Conference highlighted a key duality faced by modern KM. On one side, new technologies are improving knowledge discovery and altering the role that KM plays in connecting people to the information and expertise they need to do their work. But even as tech innovations reduce the administrative burden of KM, the implementation of these new tools requires more intense strategic planning and change management than ever.

AI Won’t Replace Knowledge Managers' Jobs…Yet

Mercy Harper's picture

According to artificial intelligence expert Kai-Fu Lee, 40 percent of today’s jobs will be replaced by robots by the year 2035. Will one of those jobs be knowledge manager?

10 Tips to Explain What KM Is and Why Employees Should Do It

Lauren TREES's picture

Last month I interviewed the director of one of the longest-standing, most successful KM programs in the world. When I asked her what was new in her program, she mentioned adding a dedicated communications and marketing professional to her team. Despite her depth of experience, she was impressed by the difference this person had made in terms of crafting persuasive arguments and incorporating video and other visuals to get the message across. “We look so much better,” she said. “All the materials we put out look so professional, and we get positive feedback on everything we produce.”

KM in the Cloud: The Good, the Bad, and the Ugly

Lauren TREES's picture

KM is constantly evolving. One of the people I turn to for insight on where the puck is heading is APQC Chairman of the Board Carla O’Dell, who has been predicting the Next Big Thing in KM since the 1990s. A few weeks ago I asked Carla about this year’s important developments and what she expects to learn at APQC’s upcoming 2019 KM Conference.

The Netflix of Knowledge Management

Mercy Harper's picture

Imagine kicking back with some popcorn to watch Netflix and having to scroll through almost 15,000 available titles. Even with a good search engine and well-organized categories, sub-categories, and sub-sub-categories, you’d be likely to face decision paralysis—and finish your popcorn before you’ve picked a flick. Thankfully, Netflix knows what you like. Its smart recommendation system suggests movies and shows based on what you’ve already watched.