Why Death of Chief Knowledge Officers is a Good Thing

Jim Lee's picture

Recently, I was asked to find organizations with CKOs (Chief Knowledge Officer). It occurred to me that I haven’t really heard of one in recent memory. So why is that? While I don’t have a definitive answer, I have a suspicion (a hope really): not only are CKOs not needed, we shouldn’t want them. That may seem like an outlandish statement from someone who loves knowledge management, but there is a very good reason why we shouldn’t lament the demise of the CKO. 

How To Show A Lessons Learned KM Program Has Real Business Value

Mercy Harper's picture

Beatrice Le Moing, Knowledge Management Program Manager at Schneider Electric, explains how to make a lessons learned KM program create real value for a company.

If you would like to view more interviews with breakout speakers from APQC’s 2015 KM Conference you can view the entire playlist at our YouTube Channel.

6 Surprises about the Future of Work

Lauren Trees's picture

Something that surprised me at APQC’s 2015 Knowledge Management Conference was the audience reaction to six “future of work” trends futurist Andy Hines shared during his keynote. Andy described six potential surprises on the horizon, from generational shifts in the workplace to the rise of machine learning, the decoupling of work from physical offices, and the need to relax HR policies to attract the best talent.

The Four Strategic Questions Everyone Should Ask

Carla O'Dell's picture

The motto for strategic planning used to be “Think long-term!” —five, ten, fifteen years out. 

Throw that old adage out the window.  It never really worked, and now we don’t even have the illusion that it might.  No one can predict that far out anymore. If weather forecasts are relatively unreliable more than three DAYS out, what makes you think you can predict global markets, the vagaries of customer tastes, the pace of technology change or the moves of competitors?

Microsoft Balances Innovation and Knowledge Reuse

Mercy Harper's picture

How do you get people to create innovative ideas while also pushing the importance of reusing knowledge?

This question came up at the end of APQC’s Knowledge Management (KM) Community Call, a webinar that featured Jean-Claude Monney and Mark Szalkiewics from Microsoft.

Here’s how Mark responded to this tricky—but important—question:

Adam Grant on How to Incentivize People to Share Knowledge

Carla O'Dell's picture

At APQC’s recent 20th annual KM conference, the perennial question on how to create incentives for collaborative behavior came up.

Make Enterprise Search Magical Without Money

Mercy Harper's picture

APQC’s research finds that best practice organizations actually don’t have significantly better search technology. Instead, they meet employees’ search needs with superior processes and approaches to content management.

Great Knowledge Management Must be Visible

Jim Lee's picture

In my last musings, I pondered the impending death of knowledge management but never really came to a conclusion regarding its health: that is, whether or not we find it today on life support. The reason was due to a trip down memory lane, but that’s simply because I see that the parallels between digital computing and knowledge management are many (think: centralized, then decentralized, then centralized again, then decentralized again, then centralized making a comeback).

What Is the Key to Building a KM Program from the Ground Up? Find the Pain

Lauren Trees's picture

APQC recently talked to Beth Houlis, manager, knowledge management and information technology at Liberty Mutual Insurance, about the challenges her organization faced in building a knowledge management program from the ground up. Beth discusses the keys to making a business case, getting funding, building a strategy, and measuring initial ROI.

Beth Houlis will be a breakout session presenter at APQC’s 2015 Knowledge Management Conference April 30-May 1.  

Why KM Is More Fun Than Restructuring

Carla O'Dell's picture

Knowledge sharing networks and communities of practice are way more fun than organization restructuring. Networks and communities flatten the status structure and create cross-silo knowledge flows without the pain and disruption of reorganizing. I was reminded of this following my Big Thinkers, Big Ideas interview with Bob Buckman, who was an early adopter of KM when he was chairman of Bulab Holdings.