What Industry Spends the Most on IT? The Answer Will Surprise You

Mercy Harper's picture

We turned to APQC’s Open Standards Benchmarking to find out how median IT cost compares across industries. Our findings are in the infographic below, which reveals some pretty significant differences in IT cost among different industries. Certainly different IT needs—as well as differences in revenue—shaped the results, and high IT cost isn’t necessarily a bad thing. Did these results surprise you?

Nike, Microsoft, and the NFL Tackle Innovation

Marisa Brown's picture

What do Nike, SG Helmets, and Microsoft have in common? They are driving innovation in the products used by players and coaches in the National Football League (NFL). Although the game itself hasn’t changed dramatically over the years, today’s players in the NFL can play in greater comfort and safety, thanks in part to 2014 Edison Award winners: Nike (an APQC member) and SG Helmets.

Getting Prepared for BYOD

Mauricio Guerrero's picture

Gartner predicts that half of organizations will move to a mandatory bring your own device (BYOD) program by 2017. As organizations start to think about BYOD, it's also good to look at what works when formalizing a strategy. 

New IT Benchmarks in the Knowledge Base

Mauricio Guerrero's picture

The interesting thing about our knowledge management (KM) taxonomy is that IT falls under KM. From time to time we get a couple of Ask Us requests about IT, and our research isn't as full in the area of IT. 

Got SharePoint? Got Troubles…

Jim Lee's picture

One of the things I like to mention to those trying to make SharePoint work for them is to understand this: A powerful feature of SharePoint is its flexibility; the biggest drawback of SharePoint is its flexibility. So it’s no wonder that so many people have found the ubiquity of SharePoint in their organizations to resemble the map location marked, “Hic sunt dracones.” Actually, depending upon an organization’s resources, SharePoint can be Jekyll or Hyde. Those with skilled developers can make rather elegant SharePoint implementations.

Performance Management Mobility Can Light Up Organizations

Irene Ngan's picture

The world has gone crazy over mobile—and finance is no exception. Mobile solutions have the capability to transform the way we operate, manage, and monitor the workplace. For finance in particular, “the immediacy of information that can be received, processed, analyzed, and then pushed back out—with all of this done remotely—is the real opportunity,” said Lawrence Maisel, founder the performance management consultancy DecisionVu.

Using SharePoint for Information Governance

Lauren Trees's picture

People are always begging me for more SharePoint content, so I’m happy to announce that APQC has published a new SharePoint case study. It focuses on Chevron’s Procurement and Supply Chain Management function, which is building a SharePoint system to house reference information, working documents, and communities of practice.

Finance in the Cloud

Irene Ngan's picture

A scary thought for many finance professionals is utilizing cloud computing for finance functions. Benefits of cloud computing are clear: documents can be modified from anywhere at any time by anyone (with access) on any device. Though less of a new concept for other parts of an organization, some finance people cringe at the thought of storing sensitive, business-critical documents such as financial forecasts on third-party servers. A major concern is, “how secure is this?”

Knowledge Analytics: Business Analytics for Knowledge Management

Carla O'Dell's picture

These are exciting times for knowledge management: social media has reinvigorated many programs; we know the best practices for developing and implementing a KM strategy; mobile devices have revolutionized the way we work; measurement has gotten more sophisticated. What better time for a leap forward in how we understand KM’s impact on the business?

Tools and Technology: They Sure Help Make the World Go Around

John Tesmer's picture

Think of the gamut of process management capabilities required to get real work done. Now imagine if you only had paper and pen, filing cabinets, the postal service (for normal communications) or a very expensive overnight delivery service for items needing rapid attention. More time would be spent filing, collating, spindling, or otherwise shuffling documents as they travel physically around your organization and potentially around the world. Imagine how long it would take to effect change!