KM Fills a Gap in AI Projects

Carla O'Dell's picture

I, along with my colleague Lauren Trees, recently interviewed 21 organizations applying artificial intelligence (AI) and robotic process automation (RPA) internally and found that the organizations that had made the most progress, had the most experimentation, and were having the most successful AI pilots were creating alliances across the organization to do it.  APQC metrics research offers further support that close alliances are key to successful and sustainable KM programs. 

Future Proofing Your KM Program

Carla O'Dell's picture

There is an AI/automation arms race underway between the big players—IBM, Amazon, Alphabet, Microsoft, and Facebook – and knowledge management is the beneficiary.  Turns out, KM tasks such as content management, tagging, search, and expertise location are good targets for AI and might really augment the KM team.

Lessons Learned from Automating Sales Order Management

Marisa Brown's picture

I recently spoke with several individuals from Esker Inc. to get advice and lessons learned from their experience with automating the sales order process.

If an organization is considering implementing sales order automation, what things do they need to ensure it will be successful?

Why Process Professionals Need to Know About Analytics and Machine Learning

Carla O'Dell's picture

If you are into process improvement, now is the time to jump onto your organization’s analytics and digital transformation efforts. A recent APQC study found 53 percent of organizations plan on investing in advanced analytics and automation over the next 12 months. For the remaining 47 percent, it is likely not a question of “if” but “when.”

What do improvement professionals need to know to join in this wave of digital transformation?

6 Use Cases for Blockchain-as-a-Service

Marisa Brown's picture

I recently interviewed Andrew Bruce to learn how blockchain can cut costs, reduce complexity, and improve controls in oil and gas supply chains and across industries. Andrew Bruce is the CEO of Data Gumbo, a blockchain-as-a-service (BaaS) provider offering smart contract capabilities to oil and gas companies. Bruce discussed how and why companies use BaaS, the financial and resource investment required, and how supply chain leaders can move forward with BaaS implementation.

What is blockchain-as-a-service?

Empowering People for the Digital Age

Carla O'Dell's picture

Technology of the future will change our experience, but self-awareness is a change in consciousness. Change really comes down to whether or not people feel safe to explore new things, feel supported as they are learning, and feel confident in themselves and their ability to navigate this digital explosion.

Silver Bells, Marketing, and Sales

Michael Sims's picture

(Hopefully you read the blog title with a Deep South accent.)

Happy holidays, reader!

I’m going to begin this post with a slightly embarrassing self-quote from 5 years ago, when I was a first-year MBA student. The following is an excerpt from the introduction I wrote for a marketing plan group assignment.

You can tell I was really feeling myself when I wrote that… And, you know what? I still am!

And here’s why.

Celebrating 40 Years of RENEWAL and Reinvention

Carla O'Dell's picture

This year marks APQC’s 40th anniversary, so all year long we could hardly wait for the big team party we were planning for the fall. But Hurricane Harvey had something else in store for us, and so our celebration plans ended up underwater – quite literally in this case.

What is Blockchain?

Marisa Brown's picture

Much is being said these days about blockchain, also referred to as distributed ledger technology, and its impact on business. Let’s be honest with each other: are you familiar with blockchain? If you are not, then the good news is that you are not alone. And if you are extremely familiar, you are in fairly limited company.

What Do Millennials Want Out Of Work?

Carla O'Dell's picture

This year's Aspen Ideas Festival was highly tweetable, especially two tracks particularly relevant to the future of knowledge management (KM) and knowledge work in general.