Around here, lots of process conversations start with, “Hey! Got a minute?”
When someone around APQC comes to me with one of those, I immediately cringe a little bit – rarely is the request something that I can actually handle in “a minute”. This is especially true if the request has something to do with how my department (Open Standards Benchmarking®) works with other departments (like marketing, research, finance, HR, etc.). But I have a secret weapon in my arsenal: MosaiQ™.