An Easier Pathway To Better Process Management and Improvement

John Tesmer's picture

I keep telling myself that the world is ready for a new way to manage processes. The next few weeks will show me whether I am right or wrong. I know this because of what I’ve seen and learned in the past 10 years.

How to Build a High-Trust Culture—Lessons from the 2016 Fortune 100 Best Companies to Work For®, through the Eyes of a Millennial

Haley Carroll's picture

Building a high-trust culture should be on the mind of every business leader as findings released by Great Place to Work® reveal the close connection between high-trust organizational cultures and voluntary employee turnover. Organizations featured on the 2016 Fortune 100 Best Companies to Work For® list have a voluntary turnover rate half that of industry peers. So, what are these organizations doing differently?

Louis Richardson of IBM on Making Social Smart

Carla O'Dell's picture

Virtually every mature KM program has or wants a social collaboration aspect, via SharePoint, Yammer, a wiki, or any one of the myriad open source or inexpensive proprietary and public social networking sites. Employees want to connect as easily at the office as they do in their personal life for a quick exchange, to follow people they like, and to create a personal brand.

Analytics Maturity: Getting the Intersections Right

Mary Driscoll's picture

In any organization, during the early stages of building analytical muscle, there will be competing views on what the maturity ladder looks like. To sort out what’s what, start with a common language for describing how analytics will serve strategic aims of the enterprise as a whole. Avoid being fenced in by groups of skunk works going after radical but narrow innovations. Beware as well that some people speak only in the dialects favored by the IT profession.

5 Things You Are Ignoring About Managing Process Improvement

Jeffery Varney's picture

Lean this, improve that, cut operating cost by x%... whatever the approach might be, the drive to improve performance within our departments and work groups is always there. Even in times where we are just looking to sustain what we do, maintain market share, or stabilize a product; human nature compels us to look for ways to make things simpler, easier, and less challenging. And when department and personal scorecards and compensation are at stake, the impulse is even stronger.

Eagerly Anticipating My First Data and Analytics Pilgrimage

Michael Sims's picture

As part of my professional plan this year, one of my goals is to increase my expertise in the area of analytics. That’s why I decided to ask my manager to send me to an analytics conference. What better way to bolster my analytics knowledge than to surround myself for 48 hours with world-renowned analytics experts from every industry?

Process Management Fails Because Of Bad Language

John Tesmer's picture

Around here, lots of process conversations start with, “Hey! Got a minute?”

When someone around APQC comes to me with one of those, I immediately cringe a little bit – rarely is the request something that I can actually handle in “a minute”. This is especially true if the request has something to do with how my department (Open Standards Benchmarking®) works with other departments (like marketing, research, finance, HR, etc.). But I have a secret weapon in my arsenal: MosaiQ™.

Cognitive Computing and Analytics Will Bring Big Changes

Carla O'Dell's picture

Cognitive computing will be as disruptive to organizations in the next decade as social media was in the last. Maybe more. 

Cognitive computing, along with its engines machine learning and predictive analytics, will radically transform the way we interact with content and each other in our digital lives. Content management, collaboration and the entire search experience will change and become more personal, more customized, and more automated.

How the Internet of Things and Big Data Impact the Supply Chain

Andrea Stroud's picture

Big data and Internet of Things (IoT) are changing how organizations are operating their supply chains. Organizations are learning new ways to collect, share, and use data to understand their customers and make better strategic business decisions.

So “Algorithm” Is NOT a Musical Term? The New Vocabulary of Analytics

Michael Sims's picture

What’s the first thing that pops into your head when you hear the phrase “data and analytics”? For me, it’s numbers. Numbers being crunched, twisted, and spit out by a large mainframe computer in a heavily air-conditioned room.

What did you think about?