This year marks APQC’s 40th anniversary, so all year long we could hardly wait for the big team party we were planning for the fall. But Hurricane Harvey had something else in store for us, and so our celebration plans ended up underwater – quite literally in this case.
In honor of boss’s day, we’re taking a look at what employees can do to help their managers. Be sure to also checkout APQC’s research into how people and organizations can improve leadership as well as our advice on what individuals can do to become better people managers.
How Royal Bank of Canada Engaged Employees in Agile
Making organizational change stick is one of the most common and vexing challenges faced by organizations today. In a recent webinar, APQC members heard how Canada’s largest bank, with offices in 37 countries and more than 80,000 employees, got change to stick when it introduced the principles of Agile across the enterprise.
As I write this blog (from the local Starbucks), many parts of APQC’s hometown of Houston are still working to recover from Hurricane Harvey, an incredibly destructive Category 4 storm that hit Texas and Louisiana in late August 2017. This storm was considered a flood disaster, dumping a total of between 40 and 50 inches of rain in southeast Texas, and inundating many parts of Houston that had never flooded before.
Every so often, I hear the hilarious statistic cited that ninety percent of drivers think that they are better than the average driver. It goes without saying that this is a mathematical impossibility. And it demonstrates the proven cognitive bias known as “illusory superiority.” Why, in an evolutionary sense, humans ended up overestimating their own abilities is beyond me (although it’s a stimulating web search rabbit hole), but it never ceases to astonish me when I see it.
July was an especially great month to be an APQC employee. We met our performance goals in June and earned the coveted reward of half-day Fridays for all of July. As long as we got our work done and made sure members were taken care of, we were free to take Friday afternoons off and head to the pool, take a nap, get an early start on that weekend road trip, etc.