APQC Recognized as a Global MAKE Award Winner

Lauren Trees's picture

The news was just released today that APQC has been named a 2011 Global Most Admired Knowledge Enterprise (MAKE) Award Winner. This is the second time we’ve been recognized as a Global Winner and the seventh time we’ve been acknowledged in the North American category. We are thrilled and humbled to be included on this list of amazing organizations, which includes many of our members, customers, and featured best-practice firms.

Time for a Training and Development Check-up

etucker's picture

More than half of workers in the United States feel the need to develop skills. But, fewer than a quarter of U.S. workers feel that their employer is providing the kind of formal training that would help them develop their skills. These survey findings were released last week by consulting company Accenture.*

What Makes a “Top Place to Work”?

etucker's picture

Free lunch, on-site gym, relaxed dress, and complimentary massages—right?

Recently, APQC was identified as a top place to work. Based on the results of our 2011 employee survey, Workplace Dynamics designated APQC as meeting their national standard for top workplaces.

But what does this mean? Beyond enticing perks, what makes a workplace tops?

Read All About It! Recently Published APQC Reports

Marisa Brown's picture

Here are some of the newest additions to APQC's bookshelf. All are free to APQC members and available for purchase by everyone else. 

Business Excellence: Using Process Frameworks and Reference Models to Get Real Work Done

Financial Management: Effectively Managing Risk Across the Enterprise

Want to Move Up in Your Career? Better Start Sharing Knowledge

Lauren Trees's picture

Last month, APQC published its newest KM report, Engagement and Participation for Knowledge Sharing and Collaboration. In the report, our research team outlines 17 best practices for engaging employees in KM and encouraging them to embrace KM tools and approaches. For me, the most fascinating finding in the report is the extent to which the best-practice organizations link KM participation to career progression.

Process Management—Another Solid Solution for Boosting HR Performance

etucker's picture

In my last blog post I wrote about how HR shared service centers can be a powerful vehicle for perfecting HR operations—containing work force costs, speeding work force transactions, and delivering exceptional HR customer service. In this blog post, I want to talk about another strategy for improving the effectiveness and efficiency of the HR organization: process management.

Process management is an approach to governing the flow of work across an organization. When applied specifically to the HR organization, process management involves:

Perfecting HR Operations: The HR Shared Services Solution

etucker's picture

At the start the year, I identified six priorities for HR. Among them was the imperative for HR to perfect its operations. In the article, Human Capital Management 2011, I wrote:

Change Management: The Heart of Process Management

Michelle Cowan's picture

Without proper change management, you can forget about moving your organization to process management. There is a reason change management is located at the heart of APQC's Seven Tenets of Process Management—number four of seven. All the other tenets, in a way, revolve around change management. The first three—strategic alignment, governance, and process models—lead naturally to change management.

9 Keys to Managing Executive Performance

etucker's picture

Now is the time for organizations to focus on executive performance. A recent survey of 1,800 executives conducted by global management consulting firm Booz & Company found:

“The majority of executives in all industries indicate that their companies lack ‘coherence’: They struggle with setting a clear and differentiating strategy, ensuring day-to-day decisions are in line with their strategy and allocating resources in a way that supports the strategy.”

Protect Your Organization’s Intellectual Capital

etucker's picture

With the impending retirement of the Baby Boomer generation, the need for transferring knowledge is a business imperative. A recent BusinessWeek article, Intelligence Lost: The Boomers Are Exiting, notes “The loss of business intelligence and corporate knowledge, especially in R&D-focused organizations, could amount to billions of dollars in lost intellectual capital. Leaders must act fast.” If you are an HR leader, where do you start?