Is Anxiety Infecting Your Corporate Workspace?

Carla O'Dell's picture

(Third and final installment in my series on Chip Conley and Airbnb)

I tease Chip Conley that it seems to be his destiny to be a serial disruptor of the hospitality industry, first as founder and former CEO of Joie de Vivre, the second largest boutique hotel company in America, and now as the head of Global Hospitality and Strategy with Airbnb, a hot marketplace for people to list, discover, and book unique accommodations around the world.

Dealing With Those 'Pesky" People Problems

Michael Cappelli's picture

In my last blog post, I asked APQC’s human capital management research program manager Elissa Tucker about how APQC’s HCM research can benefit professionals working outside the HR function. In this blog, I ask Elissa about other resources that professionals can use to overcome the people challenges that get in the way of productivity and quality improvement.

What are some of the people challenges that get in the way of leaders, managers, and even individual professionals as they work to achieve their business goals?

What Can Mentoring Do for Your Workplace? The Answer May Surprise You

Lauren Trees's picture

When I started scoping APQC’s Workplace Mentoring study, I thought I understood why organizations encourage employees to mentor and be mentored. First, mentoring is an inexpensive way to build employee skills and competencies so that they can become high performers and move up the ranks.  Second, the mentoring experience makes mentees feel nurtured and valued—and thus more likely to stay with their current employers.

Employee Engagement: Myths, Predictions, & Your Responsibilities

Elissa Tucker's picture

That’s not a typo. I meant to say “your responsibilities” in the title. Employee engagement is commonly thought of as an HR concern. However, as I learned in conducting a recent email interview with engagement expert Don MacPherson, this is just one of many myths about employee engagement. In the interview, I asked Don to share some common misunderstandings about employee engagement.

Jump On Board the Mentoring Life Cycle: Everyone is Doing It

Elissa Tucker's picture

Have you noticed? Over the last few years, workplace mentoring has become a hot topic. In APQC survey results, your AskUs questions, and conversations with members, we’ve heard that organizations today want and need mentoring. But why? Mentoring is not a new organizational tool. In thinking about this question, my conclusion is that mentoring uniquely addresses a number of present-day workplace realities.

Why The Human Side of Productivity and Quality Matters to You and Me

Michael Cappelli's picture

After spending close to a year working with financial processes, I am entering the realm of human capital management (HCM) at APQC. It is an interesting transition. Whereas most process improvements assume people will be there to make them happen, HCM is all about empowering people so they can.  As I learn more about how APQC’s HCM research helps people perform and improve, I will be sharing what I learn with APQC members.

How Cardinal Health Used Peer-Based Learning to Improve KM

Lauren Trees's picture

“How can I get employees to learn from one another?” is a question I get asked at least once a month. And it makes sense that so many organizations are interested in peer-based learning as a way to transfer knowledge and close skill gaps. When an employee needs to get up to speed on a particular topic or skill, there is almost always another employee somewhere in the organization who could help that individual. And this type of learning has several obvious benefits over formal training. For starters, it is relatively low cost and less disruptive to normal work schedules.